[2020] Error code 2-0x0000d00a

Hi! Please try the troubleshooting steps on this page. If these do not resolve the issue, please go to https://support.ubi.com , log in, and click Contact Customer Support to open a ticket with our technical support team. They'll be able to investigate the issue on your behalf. Thank you!

Originally Posted by Thomplog
I've played this game with little to no issues since release and this morning every time I search this matchmaking error shows up. I see the same people trying to search so it's happening to multiple people. All of my friends are experiencing the same error. Come on mate. Give us some feedback or something.

Hey @Thomplog,

See if the following helps.

1) Log out completely of Steam and Uplay, then attempt to log back in play.

2) If the above does not help to resolve the matchmaking error, restart your computer and try again.

If neither of the steps above work, submit a support ticket to our customer support team HERE so they can log the issue and help troubleshoot.

Hey guys,

We are aware of this issue with connectivity occurring for a lot of our players.

This FAQ may be helpful for configuring your connection settings: https://support.ubi.com/en-US/faqs/0...ooting-PC-R6S/

If you'd like some direct feedback, we are asking players to fill out Support Tickets HERE. These reports add visibility to the issues and help get faster fixes.

Thanks!

Hey guys,

Sorry for the late reply on this issue.

You may find these FAQ's helpful with connectivity issues:

PC: https://support.ubi.com/en-US/faqs/0...ooting-PC-R6S/
X1: https://support.ubi.com/en-US/faqs/0...ooting-X1-R6S/
PS4: https://support.ubi.com/en-US/faqs/0...ssues-PS4-R6S/

You can also submit Support Tickets HERE to get additional attention on this issue and get feedback from the support team!

Thanks!

Originally Posted by Bulletblitz1
Getting the same error now Data center saying im CUS but I should be EUS.

Fix your ****ing game Ubi.

Our services were experiencing issues yesterday and suspect that is what this is from.

Did you get back in game today @Bullet?

Hi there! You may have NAT type issues with each other. Please try the following steps, especially the port forwarding step. If you are having issues with port forwarding, you can contact your ISP and have them help forward the ports. If you've done so and that does not help, please make a ticket with a screenshot of your Port Forwarding. We will be able to verify your port forwarding with this information. Hope this helps

Hello Jcwingxx,

Thank you for reporting this to us.

Is this the same friend or can it happen with anyone you group with? Does it matter who invites who?

Thank you

Hey, Srnyo,

Welcome to the forums.

This may be an issue linked to connectivity. We have a thread set up here for such issues: https://forums.ubi.com/showthread.ph...shooting-Steps

Let us know if the issue persists, however!

Hey guys,

We're currently experiencing some degradation on PS4. Apologies for the inconvenience while the team look into it.

In regards to issues on Xbox - Can you try our connectivity troubleshooting available here?: https://forums.ubi.com/showthread.ph...shooting-Steps

Thanks!

Hey Qutross, here are the connection steps for PC.

If the troubleshooting doesn't help, please create a ticket with MSINFO/DXDIAG and a screenshot of your forwarded ports.

Update: the degradation on PS4 is now affecting all platforms. This may be causing this issue.

UPDATE: There is degradation occurring so creating a ticket is not necessary at this time. Thanks for your patience.

Hey guys, just an update, we're investigating degradation on all platforms. Thanks for reporting!

Hey guys, if you are getting this issue currently, please try these connection steps (Xbox, PS4). If that doesn't help, please create a ticket with a screenshot of your forwarded ports.

Hello!
Sorry to hear you're still having issues with this error code.

If you haven't already, please try the troubleshooting.

Once that's done, if you're still seeing this error please open a support ticket so we can get more visibility on this issue.

Thanks

Originally Posted by epoch71
Could someone (from Ubisoft) please clarify the port forwarding requirements (for PC).

Your troubleshooting guide lists 14 ports (13 TCP and 1 UDP).

Although not stated the assumption is that you require them forwarded inbound (from Ubi to the customer). However, if one does a simple 'netstat' when the game is working fine there are absolutely ZERO established sessions on any of those ports on the client PC. Not one process is listening on any of the ports you specify. Nothing on port 80 ... 443 ... whatever. Furthermore, packet analysis using Wireshark and Netmon shows no attempts by Rainbowsix or Uplay to use any of the ports you specify (inbound) during startup of the application or general usage.

Rather, all of the established sessions are (as one would expect) outbound on an ephemeral port to Ubi's services - mostly on port 443.

I'd really like an explanation in case I'm missing something here because it does appear your troubleshooting guide is at the very least misleading, and possibly more worryingly complete nonsense.

Thanks in advance for the advice.

I'd make a support ticket via https://support.ubi.com/ so someone on the tech team can give you a full rundown of this

Originally Posted by epoch71
I did. They were clueless unfortunately.

I see, i'm not able to give you accurate answers for the questions you've asked either i'm afraid.

Did you include anything in your case I can maybe show to the R6S team here? What is the case number?

Hey SupremeJezus,
There's an ongoing degradation at the moment, please check this thread for the latest updates.
Apologies for any inconvenience.

Hey Crazygamer5941!
You can check this thread for the latest updates on this degradation.
Thanks.

Hey guys! We're currently experiencing a degradation at the moment, please check this thread for the latest updates.
Apologies for any inconvenience.

Hi ALEXMedeer! I am sorry to hear you are getting this error code. Please follow this FAQ for that specific error code. If you've already tried these steps, please submit a ticket with a screenshot of your port forwarding settings.

Hey there Guyattthomas and DatBoiAwaken!

We were experiencing some server issues yesterday which are now resolved. If you or anyone else is still receiving this particular error code outside of any issues we're experiencing or planned maintenance please take a look here for specific troubleshooting with regards to this error code. Just in case you weren't aware as well but you can check whether there is server issues or maintenance occurring in R6S by visiting this link which is automatically updated.

Hey there, Lonely_Wolf267!

I'm sorry to hear that you're experiencing connection issues, this error can be linked to server issues or maintenance we're experiencing and we did have some issues around the time you created this support ticket. Hopefully in that case this issue is resolved but if that isn't the case then I'd advise you to first of all take a look here to see if any of those steps help to resolve your issue.

Hey AngaraBebesi, welcome to the forums!

These 2 actions are not related - We are experiencing some degradation at the moment, and this is why you cannot connect.

Thanks for your patience while we fix things!

Originally Posted by LongJohnSlicer
If you already had a successful game before, but now you got d000a bugs, try this solution:

1. start the game
2. switch back to desktop (with alt tab or windows btn), and open uplay
3. log out from Uplay
4. log in in Uplay
5. switch back to the game
6. quit from the game
7. start the game again

This helped me.

Hello, thank you very much for doing what you can to help the community!

Originally Posted by vreewijk
im having the same problem! they need to fix this asap!

Hey, sorry to hear you're also experiencing this issue.

The error is quite general and simply means that you are struggling to connect to the Rainbow Six Siege servers.

Please follow the FAQ that UbiMorning posted above. Hopefully that is enough is resolved your issue but if not, we can help you further with any of our support channels.

Let us know how you get on!

Originally Posted by S4K-Stage4000
Im getting this right now too, SCUS region.

Hey! There was recently a degradation of the servers, this should now be sorted. If you are still experiencing this issue please let us know.

Thank you.

Hey, folks!

There was recently a server degradation that caused this issue. It should now be resolved.

If you are still experiencing this issue, please let us know.

Thank you.

Hello everyone,

The error code 2-0x0000D00A means that the connection time with the matchmaking service has been exceeded the connection between you and another player could not be established.

If you consistently get this error code on one day, please check our servers for any degradations or outages here, which covers each platform -
https://ubi.li/KHpnO

If you constantly see this error code when trying to find a match, no matter the day or time, please maximise your connection to the server by following all the steps in this guide -

Ps4 - https://ubi.li/12soI
XB1 - https://ubi.li/dy5LX
PC - https://ubi.li/YPwnl

If you are playing on PC, you can try changing which data centre you are connected to, to see if you can get a better connection for your region. Please see this guide here on how to do that -
https://ubi.li/5aG7a

Originally Posted by Poakk
cant connect to any gamemode not ranked unranked or casual not even terrorist hunt i need help is there a fix??

Hello, we will certainly try!

Just to clarify, are you also receiving error 2-0x0000D00A?

We previously had an issue in-game related to this error, however it has since been resolved.

For that reason, it is recommended to first try our troubleshooting steps here.

Please let me know if those steps help. If not, provide as much information as you can about the issue.

Thank you for your time!