Ubi-Orion

Originally Posted by Oggzee7
My sons Xbox will not connect to Ubisoft server when launching Rainbow six siege.

Stays on a black screen with the red logo and has been like this for over 24 hours.

We have unlinked the account. Now cannot re-link as you need to launch the Ubisoft club but it stays on that screen.

We have tested the Internet connection and everything is fine. We have shut the Xbox down. Relaunched the Xbox. Removed the Ubisoft app and reinstalled it.

We are now at a loss and one very fed up kid. Please send help.

Hey there.

I'm sorry to hear that, Hopefully we can get to the bottom of what's causing these connectivi... Read more

Originally Posted by Yhuupi
So I’m on Xbox and when I’m solo queuing in ranked I like to go in game chat to see if anyone is there for coms, but for some reason my mic has been like gray and hasn’t been talking even though I’m going into game chat for sure, so idk why but if you know, plz let me know how to fix it

Hey there!

Can you give the steps suggested here a try to see if this resolves the issue with voice chat?

If that... Read more

Originally Posted by selector99
Hace unos 4 días que renove mis subscripción de 12 meses de playstation plus, y todavía no me a llegado me podían ayudar o darmelo , por si lo necesitáis os dejo mi región: Europa,España. ID : DARK_FARK890

Hey there.

Unfortunately we're not able to offer Spanish support on this forum. However based on the subject and thread I assume that you're missing the Doc Byte set that you should have received with your PS+ subscription?

The Doc skin will be added within 7 business days of your purchase of the Playstation+ membership. We apologize for any delay and inconvenience this has caused you. If you have not yet received the Doc Skin... Read more

Originally Posted by Csudu
I did what I can. I played before on my network, without any complication,my network behind nat, but wasn't problem in any games.

Hey there.

If you have a strict NAT then this could well be the cause of your connection issues. If you're having difficulty with setting up port forwarding to correct this your ISP(if they provided you with your router) or the router manufacturer if it was purchased separately should be able to offer exact steps to set this up. Then all you require from us is the ports specified in the connectivity troubleshooting FAQ in order to proceed.

Originally Posted by TheGhostSoda
Hello

So about 1 week ago i downloaded rainbow six siege again, however when i tried starting the game i would be stuck on the loading screen (not ingame just on the desktop). i tried every method that i could find on the internet but still no success. does someone know why this is happening?

Hey there. Welcome to the forums!

Are you using BitDefender? If so there is a known issue regarding this that is under investigation and we hope to have deployed a fix for this issue very soon. Please keep an eye on the ... Read more

Originally Posted by Rogziel.
Been playing the game flawlessly for quite some time but now I can't seem to connect to the servers, already lost 2 games of ranked and abandoned 1 ranked game due to the constant disconnecting issue, I thought it was just a few server crashes from here and there, now I can't seem to enter the game itself and my operators reverted back to their default outfits.

Started happening on July 11, 2020.
It would connect me for a couple of seconds then disconnects me thereafter.

I tried all the troubleshooting steps and read through connectivity issues threads to no avail.
Hope someone could help.

Photo attachment: ...

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Originally Posted by BoondoggleLimp
Edit: totally works. Thank you!

Updating now. Will give feedback if it fixes issue.

I Didnt know controllers needed updating because back in my day....

Perfect! Glad it's sorted out for you

Originally Posted by OfficialZyreon
We've been in this game for an hour and nothing has been done to fix this we are up 2 - 0 and the enemy team is freezing servers this is ridiculous

Hey there.

We can certainly investigate this for you but due to the sensitive nature of this we cannot do this over the forums. If you have any details of the players involved and if possible video of this particular game please send that to us on a support case and we'll look into it for you. You can reach us either through the ... Read more

Originally Posted by Qw4ntius
I bought rainbow on my pc but my brother's uplay was still on it so now he has 2 times rainbow on his u play and it is in me steam

Hey there.

No worries, if you've accidentally added the game to his account we can help you to transfer the game to your account. We cannot do this over the forums however as we will need to request some information from you in order to look into the transfer.

You can reach us either through the ... Read more

Originally Posted by Dragonaka23
Hello recently I tried to play Rainbow six and I have a bug that forzes my game and I can't do anything everytime I need to restart the game. I tried to verify game files and it still have the bug please help.

Hey there. Welcome to the forums!

Are you using BitDefender? If so there is a known issue regarding this that is under investigation and we hope to have deployed a fix for this issue very soon. Please keep an eye on the ... Read more

Originally Posted by Scarred.-
i found them. i was logged into the wrong account. my apologies for the confusion

All good! Glad it's sorted

Originally Posted by Extranda
I have no idea what to do, all my audio settings are correct for my mic to work in game, but it doesn't. Please help

Hey there.

I'm sorry to hear that. Hopefully we can help you to get to the bottom of what's causing this.

You can try the following troubleshooting steps, to s... Read more

Originally Posted by Zephoxz
Support was great, they got back to me at 2 AM (probably a time zone thing) and after reviewing my files, they determined that it was a .dll error probably caused by bad or outdated Microsoft Visual C++ files. He listed steps on how to uninstall my current versions and provided links on the current versions. After uninstalling and reinstalling all the versions on my PC the game worked great! Wherever you are Alec M you deserve a raise! Hopefully this can help someone out in the future! Just make sure to download both the x64 and x86 versions if you are on a x64 version of Windows.

Fantastic! That's the kinda story we like to here. Glad it's sorted out for... Read more

Originally Posted by pxrcocetz_
i cant load into a game of siege the matchmaking timer keeps going on and on

Hey there. Welcome to the forums!

How long has this issue been present for? Is it every single game you try to connect to or is it intermittent?

If I can also recommend if you haven't already done so to give our connectivity troubleshooting a try

Hey there folks.

Thanks for reporting this to us. I've flagged this with the development team now.

Originally Posted by MonteDaMont
I just hunted it the day before yesterday and got a very good time, around 20th in the world, now I start the game and see that my record got deleted and the medals are gone with it. Wtf?

Hi there.

This account you've made this forum post with doesn't appear to be the same account you're playing the game on, can you confirm the username on your account please so I can add you to the report I've made? Thanks.

Originally Posted by RamboRue
Hi.

Im having alot of performance issues with the new game. I have trouble in all modes, tho online is worst and almost unplayable.

It seems my cpu which is a 1 yo i9-8750H is cooking hard. GPU stays between 30-40 % on all low settings. If i put settings up, fps stay the same, gpu usage increases.

ctrl f12 outputs:
- 1933MB GPU, 45830MB CPU (high??)

nvidia rtx 2070

36% usage.

I have also tested this with my workstation, same results, allhough worse perf. with rtx20170 and ryzen2990.

What is limiting this game, is it supposed to be this demanding on cpu? Esports-wise this game will not survive, performance is randomly bad with people.

I was also talking with s...

Read more

Originally Posted by Dreddboost
My character has no facial hair by default creation
Yesterday I played around with different hairstyles and facial hair combinations but I didn't like them after that so ı went back to reverse them.

And guess what, there's no "no facial hair" option in there anymore. I know it used to be there. But not now. I can see from credit a number of people experiencing this problem for few days now.

Please fix this as soon as possible...

Hey there.

I do apologise for the delay in getting back to you on this.

This issue is known to the development team and they're working on a resolution to this issue as we speak.... Read more

Originally Posted by ComManDerNomad
This has bothered me since i bought the pack back at the games launch. The is some pretty noticeable and horrendous clipping on the right arm of the swat shirt. its pretty disappointing this has never been fixed after all this time considering you pay money for this. Here is a pic, its worse when moving around: https://i.imgur.com/t6CcRTO.png

Hey there.

Thanks for reporting this to u... Read more

Originally Posted by BICS_Jolo
Hi good day my agent got deleted while i was asleep, i dont know how. Can i get it restored please.

CHARACTERS MISSING: 1
LAST TIME ACCESSED: 7 hours ago
EST. PLAYTIME: i cant remember
CHARACTER LEVEL: 40
EST. OF XP: i cant remember
DARKZONE LEVEL: i think between 12 and 20. I dont play dz much.
GEAR SCORE: char lvl 40

Additional info.
CLAN: hot corn
CLAN LVL: 18

Hey there.

Sorry for the delay in getting back to you on this.

Thanks for reporting this to us. So our team can investigate further can I ask you to submit this information on a support case if you haven't al... Read more

Originally Posted by LuminousWorlds1
Thank you for the direct link!

No problem. Did you have any luck with the steps suggested to link your account?