Ubi-Redbeard

Ubi-Redbeard



07 Aug

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
If you wish to appeal your ban in future, you can do so via a support case.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Can you please try the following voice chat troubleshooting

If you're still experiencing issues after this, lease create a case on the support website so we can look into this for you?

Thanks

03 Aug

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey there,

If you're still experiencing this issue, please create a case on the support website so we can look into this for you?

Thanks

02 Aug

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
You're welcome!

Glad to hear it
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey folks,

If you're still experiencing this issue, please create a case on the support website so we can look into this for you?

Thanks

01 Aug

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey there,

Please make sure you are running Uplay, Rainbow Six Siege and the Battleye client with administrator rights.

If this does not resolve your issue, please try reinstalling the game.

If you continue to experience issues after this, can you please create a case on the support website

... Read more

20 Jun

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for confirming that.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey there,

The Starter edition now gives you 6 operators, instead of 4 operators and 600 credits.

02 Mar

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
@starrider, can you please try playing the game wired to improve your connection.

It will also be beneficial to try the steps here.

01 Mar

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hi there,

Can you confirm if you're still experiencing this issue?

Thanks.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Can you confirm if you are playing the game on Wifi or connected via Ethernet cable?

Do you and your friend have the same NAT type every time?

22 Feb

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey there,

This issue is under investigation currently.

Apologies for any inconvenience.

21 Feb

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey guys,

Can you please create a case on the support website so we can look into this for you?

Thanks
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey,

Thanks for confirming you've managed to resolve this issue.

10 Jan

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Sorry to hear that.

Unfortunately we are unable to return ranks to players.

09 Jan

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hi,

Can you please try the connectivity troubleshooting steps in the FAQ here.

If this does not resolve your issue, can you please create a case on the support website with images of the ports forwarded so we can look into this for you?

Thanks. ...

27 Dec

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for confirming that.

I have passed your case to the team. An agent will be in contact with you as soon as possible.

19 Dec

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey,

Can you please create a case on the support website so we can look into this for you?

Please provide an uncropped image of your proof of purchase for the credits you purchased.

Thanks.

10 Nov

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey Floop-Fima,

Can you please follow the PC connectivity troubleshooting guide to help improve your connection to our servers.

Thanks.