Ubi-Redbeard

I feel this thread has run its course, so I'm going to lock it now.

As mentioned in my previous reply, if you're experiencing this issue, please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and Twitter so we can look into this further.

Thanks for getting back to me.

No need to apologise! I'll locate the case and take a look

Hey mdagli1,

I'm sorry to hear that.

Could you please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and ... Read more

Thanks for sharing your feedback once again, xFlow777!

@ tony_buzzz - in the text box to type your message, there's an option to "insert image" into the thread.

You can also upload the image to a hosting site directly and provide a direct link.

@ MenteAlina - I'm definitely human

I'll forward your concerns to the team.

Regretfully, we are unable to share information regarding internal investigations and the developers are not player-facing, so I can only apologise for the lack of communication.

I understand it's not an ideal outcome.

Thanks for sharing that information, Jaga.Telesin!

Thanks for getting back to me with that info, RaZ_HU.

I'd recommend running through the steps in the guide here to ensure your connection to the game is as strong as possible.

In the meantime, please reach out to us via the support website by opening a live chat session or through our social media accounts on ... Read more

Hey folks,

It's clear you both have different experiences with this issue so please try and keep the thread civil.

Now that has been said, please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and ... Read more

No worries!

Let me know your case number, if one is created

Thanks for confirming that, MzStem.

Are you able to provide an image of a video of this for investigation?

Thanks for the updates on this issue, folks.

Once again, apologies for any inconvenience while we look into this.

Thanks for confirming that!

Are you the host or is someone else?

Changing to a more stable server only works when playing solo.

Hey thundercloud10,

Thanks for reaching out to us.

Could you please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and ... Read more

Thanks for getting back to me, Jaga.Telesin.

If there is any information or updates to share, they will be provided here.

Hey George171012,

Thanks for reaching out to us.


As per the edit of your post, just to confirm, is this issue resolved now?

Hey folks,

If you're experiencing this issue, please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and ... Read more

Thanks for getting back to me, SelfKill...

Are you able to speak to the person who is now the clan leader to see if they can transfer ownership?

As mentioned, this is the only way to gain ownership once again.