Ubi-Redbeard

Sorry to hear that, gsweater.

Could you confirm if you have power cycled your console and tried another controller, if possible?

As mentioned above, we would also advise clearing the console's cache, which will clear the temporary files. You can do this by turning off the console, unplugging it, waiting a minute, plugging it back in and turning it on again.

Were you able to find the key, drummer6422?

Hey gary766_722,

Thanks for confirming this issue is resolved.

Do let me know if you require further assistance.

Hey there,

We can only assist in English on this forum, unfortunately.

If you wish to receive support in your native language, please reach out to our live chat support here.

Otherwise, if you're able to, please translate your issue.

I have also edited your email address out of the post as this can compromise your account security.

Hello Jaga.Telesin,

Thanks for reaching out to us.

Looking into your support case, I can see this has been forwarded to the team for investigation.

Once there is any further information to share, the known issue list will be updated appropriately.

In the meantime, thank you once again for taking the time to report this to us.

Thanks for the update, Noxsabe.

I'll forward this on to the team for investigation.

@ RaZ_HU - I'm fairly confident that the option to change servers only appears when the connection is unstable.

Are you experiencing issues with your connection?

Hey SelfKill..,

Thanks for reaching out to us.

There is a system in place that will replace clan leaders who have been inactive for 2 months.

It will then promote the next high ranking active clan member into the position.

The old clan leader will not automatically get the leader position back and will have to communicate with the new leader in order to get it back.

Please note, we do not have clan management tools so we are unable to edit anything on our side.

Thanks for the update on this, Dies..Irae.

Do you receive a specific error message at all when the game crashes?

Thanks for getting back to me and confirming that, BattleMaster23!

I'm happy to see this is resolved.

I'll go ahead and lock the thread, rather than removing it as this may help someone in the future.

Hey l_Voodoo_l,

Thank you for reporting this to us.

Were you able to grab a video of the issue?

@titi8059 - We can only provide support on English in this forum.

If you wish to receive French support, you can visit the forums here.

@Mr_Dux - Apologies if my reply wasn't in depth.

This has been reported to the team and is under investigation.

We are trying to gather as much information as possible about the crashes.

Unfortunately, we have no further information to share at present.

The team are looking into this as a priority.

Thank you for your patience in the meantime while this issue is being investigated.

Hey BattleMaster23,

Thanks for reaching out to us and I'm sorry to hear that.

Could you confirm if this issue is still persisting for you or is it resolved when using a new USB cable?

Hey folks,

Sorry to hear that.

Do you receive an error message at all when the game crashes?

Thanks for the updates on this issue, folks.

This has been reported to the team and is under investigation.

Unfortunately, we have no further information to share at present.

The team are looking into this as a priority.

Thank you for your patience in the meantime while this issue is being investigated.

Glad to hear this is resolved for you, @ fgastone.

@The13ogeyman - thanks for getting back to us.

Sorry to hear the reply you have received isn't satisfactory.

I will send any feedback you have to the support team.

In the meantime, I can only apologise for any inconvenience caused.

This issue has been forwarded to the development team for investigation.

Regretfully, we have no further information at present.

Thanks for the updates on this, folks.

Just to confirm - Did you encounter this issue playing solo or with a group?

@ fredspekvet - Are you experiencing this issue also?