Ubi-Redbeard

Ubi-Redbeard



11 Jun

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for the update on this, Chicken4m3.

Are you able to provide a video of this?

Once you have provided one, I can forward it on to the team to help with the investigation.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey angelHKD25,

Thanks for reaching out to us and taking the time to share your feedback with us.

I will forward this thread on to the team.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hello dochidalgo,

Thanks for taking the time to reach out to us.

Could you please elaborate on the issue you're experiencing?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey NINSREVENGE,

Thanks for reaching out to us.

As the masks are showing in your apparel menu, i'd presume this is just a visual issue.

Could you confirm if this issue is resolved by verifying your files?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey

If you're still experiencing issues in-game, please reach out to us via Twitter or Facebook so we can look into this for you.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for the updates on this, folks.

If you're still unable to advance world tiers, are you able to provide an image from your map showing everything necessary completed?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey lil-hammer,

Thanks for reaching out to us and I'm sorry to hear that.

Are you able to provide a video of this for investigation?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
@ Sr_0v3rkill - were you able to resolve this by doing the mission on hard?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for the updates on this, folks.

Let us know if you're still experiencing this issue so we can take a look.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey folks,

If you're still experiencing this issue, please reach out to us via the support website by opening a live chat session or through our social media accounts on Facebook and ... Read more

20 May

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
@Yondu97 - We can only assist in English on this forum, unfortunately.

If you wish to receive support in your native language, please reach out to our live chat support here.

Otherwise, if you're able to, please translate your issue.

17 May

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey JeremySeq,

Thanks for reaching out to us.

Just to confirm - do you have the latest driver installed?

If not, I recommend doing so and performing a clean installation of the driver.

A guide to doing this can be found online specific to your GPU manufacturer.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey cookie827,

Thanks for reaching out to us.

Could you check your key bindings to see what the chat option is set to?

Are you able to provide a video of this during gameplay?

08 May

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey DanAtDawn,

Sorry to hear that.

Could you confirm If you're still unable to play?

Looking into this on our end, the game was activated successfully.

04 May

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for getting back to me with the video, sasorisan1.

Does this occur no matter what weapon or attachment you're using?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey sasorisan1,

Thanks for reaching out to us.

Are you able to provide a video of this for investigation?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for confirming that, CrazyDec.

I will forward this on to the team for investigation.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
I'm glad to see you were able to find a resolution to this issue.

Thanks for sharing!

02 May

Comment
Hey BABarakuzz,

Are you experiencing a specific error message when your game is crashing?

Please try and provide as much information as possible.

01 May

Comment
Hey GnarlyAtol1793,

Are you able to provide any images or a video showing the graphics issues you're experiencing?