Ubi-TheBerry

Ubi-TheBerry



18 Aug

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Sorry for the delay in getting back to you!

The sanction system has always been cumulative (the more offences in a short period of time, the harsher the ban).

This can decrease over time if no offences are committed.

Please be aware though that Ubisoft Support cannot overturn any temporary bans placed on player accounts.

If there's anything more we can help with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Sorry for the delay in getting back to you!

The sanction system has always been cumulative (the more offences in a short period of time, the harsher the ban).

This can decrease over time if no offences are committed.

Please be aware though that Ubisoft Support cannot overturn any temporary bans placed on player accounts.

If there's anything more we can help with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Sorry for the delay in getting back to you!

The sanction system has always been cumulative (the more offences in a short period of time, the harsher the ban).

This can decrease over time if no offences are committed.

Please be aware though that Ubisoft Support cannot overturn any temporary bans placed on player accounts.

If there's anything more we can help with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys!

The Vigil Set is indeed for use in Rainbow Six: Extraction only, not Rainbow Six: Siege.

As for missing renown or battle points, I have known a restart of the game / PC / console to help but if there's no change, please let us know via a direct case, as I can see you have done, so we can take a closer look.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys!

The Vigil Set is indeed for use in Rainbow Six: Extraction only, not Rainbow Six: Siege.

As for missing renown or battle points, I have known a restart of the game / PC / console to help but if there's no change, please let us know via a direct case, as I can see you have done, so we can take a closer look.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys!

The Vigil Set is indeed for use in Rainbow Six: Extraction only, not Rainbow Six: Siege.

As for missing renown or battle points, I have known a restart of the game / PC / console to help but if there's no change, please let us know via a direct case, as I can see you have done, so we can take a closer look.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello there guys,

If you believe a ban has been placed on your account incorrectly and you wish to appeal it, please contact us directly to discuss this.

You can reach us on;

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello there guys,

If you believe a ban has been placed on your account incorrectly and you wish to appeal it, please contact us directly to discuss this.

You can reach us on;

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello there guys,

If you believe a ban has been placed on your account incorrectly and you wish to appeal it, please contact us directly to discuss this.

You can reach us on;

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @spintbotpower

Thank you for reaching out to us.

If you wish to appeal a permanent ban applied to your account please create a case by reaching out to us directly to discuss this.

You can reach us on;

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @spintbotpower

Thank you for reaching out to us.

If you wish to appeal a permanent ban applied to your account please create a case by reaching out to us directly to discuss this.

You can reach us on;

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @spintbotpower

Thank you for reaching out to us.

If you wish to appeal a permanent ban applied to your account please create a case by reaching out to us directly to discuss this.

You can reach us on;

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by samyueltimur
I do the containment challenge for vigil bundle in Ubisoft connect but all items are missing
Hey samyueltimur,

Sorry for the delay in getting back to you!

The Vigil Set earned as part of the Containment Challenge is indeed unlocked for Rainbow Six: Extraction when it launches.

The content is not available in Rainbow Six: Siege.

Sorry for any confusion and if there's anything more we can help with, please let us know.

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Counter_Destroy
I have been trying to complete this over the past 3 days in quick match and made sure to win a round with each and haven't seen anything and still don't have the challenge completed.
Hey Counter_Destroy,

Thank you for getting in touch, I'm sorry to hear you're having issues!

As above, for us to look into this further, could you please contact us directly via our ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey guys!

If you're missing Premium Battle Pass track rewards, could you please contact us directly via our Support Site or you can also reach us on Facebook and ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hello guys,

Sorry to hear you've had issues in-game leading to disconnects and abandon sanctions.

Please be aware though that temporary bans are issues by an automated system, therefore we cannot overturn or lift these bans early.

If you find disconnects happen often, please consider giving the steps in this connectivity guide a try and feel free to let us know if you need any further help.

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Fearswhy
Hello, I would like to report a possible bug or glitch that has happened to me. I have not played rainbow six siege in over 2 weeks, but I've already hit a rank that was plat, but it was reset for some reason. I was put at 0 MMR, unranked, and the message that was given to me stated, "MATCHMAKING RATING RANKED PLAYLIST Due to an unknown fluctuation, your Ranked standing has become uncertain and was reset. You will need to play your placement matches again to be Ranked." I was very confused. Please help
Hey Fearswhy,

Welcome to the Forums, thank you for reaching out to us!

The reason for your reset is as advised in-game.
... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Real__-
My main account got perma banned for toxicity, can i buy the game on a new account and play or will that account get banned too?
Hello Real__-,

Creating an alternative account for the means of ban evasion does go against our ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Hunterwb.SHF
okay, i tried to find a site or atleast a way to buy a code for r6 credits for a friend of mine. Is this possible?
Hey Hunterwb.SHF,

Welcome to the Forums!

I'm afraid that at the moment it isn't currently possible to gift or buy codes for other players to redeem in exchange for credits, they need to purchase them via their own account themselves.

If there's anything more we can help with, please let us know!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by ROBOTX007
i love this game
connexion error 1s later get banned for 2h for nothing way ?????
Hey ROBOTX007,

Welcome to the Forums, sorry for our delay in getting back to you!

May we please know if you've had connection errors since and if so, what the error was?

If you are still having issues, please make sure you give the ... Read more