Ubi-TheBerry

Originally Posted by ZIZOSA3DY
I cant buy R6 credits from store

Hey ZIZOSA3DY,

Welcome to the Forums!

Sorry for the delay in getting back to you and to hear you've been having issues with credits!

Could you please explain your issue in more detail including;
- The platform you play the game through (Ubisoft Connect, Steam, Epic Games)
- Any error messages you receive
- Are you unable to buy any credits or only certain packs?
- Are you trying to use your credit card or a wallet?

Thank you!

Originally Posted by LogmeGamer
Chat is currently unavailable. Do you know what time is available?

Hey LogmeGamer,

Sorry for the delay in getting back to you!

If you're still unable to reach out via Live Chat, you can also reach us on Facebook and ... Read more

Originally Posted by BasiliskHyper
Solved.

Hey BasiliskHyper,

Sorry for the delay in getting back to you!

Glad to see it's since been solved!

As this is the case, I'll close this thread but please don't hesitate to reach back out to us if there's anything more we can help with at all!

Hello there guys,

If the game isn't available in your Ubisoft Connect library at all, it may be that you're using the incorrect account.

For us to be able to look into this further, please contact us directly via our Support Site or you can also reach us on Facebook and ... Read more

Originally Posted by MasazhoR_AbjiT
hello , i hope you answer me .

i have a laptop with cpu : core i7 7700hq , 12gig ram , 1050 4g , and ssd and i can play games like days gone and cyberpunk in high

graphic.

but after this season update i have a bad fps drop something about 30 to 60 and its not normal because before this season i had 120 to

150 fps so plz help me with this

Hey MasazhoR_AbjiT,

Sorry for the delay in getting back to you, welcome to the Forums!

May we please know more about your issue, including;
- Do you experience drops when using both DirectX and Vulkan?
- What ... Read more

Originally Posted by ClutchJIGSAW-
I had this exact thing happen to me just now, I wasn't sure if I was the only one or not so I at least feel at ease knowing that it's happened to others as well. I just got into Gold (after a lot of struggling to be honest) and was really bummed out to open up Siege days later and find that I was ranked down with no reason as to why

Hey ClutchJIGSAW-,

Sorry to hear you signed back in to a shock!

As above, the Rollback system is employed to cancel out the negative impacts of cheaters / DDOS players in-game.

If there's anything more we can help with, please let us know!

Thank you for your further responses guys, as above, we pass these reports onto the team for review but from there on cannot disclose the outcome of these reports.

We appreciate you bringing these incidents to our attention.

I will not be closing this thread but should there be anything more we can help with, please reach back out to us.

Thank you!

Hello guys,

As we've stated previously, a more permanent solution to Mouse and Keyboard use on console is still being looked into.

We appreciate this message is repetitive to those who contact us often, but until more information is made available, this is all we can share right now.

Should further progression be made it will be made public on our channels but until then we appreciate continued reports of these offending players.

I will now be locking this thread.

Should you wish to report any offending players in future, please do so via the contact links posted by Ubi-Karl above.

Thank you!

Originally Posted by CROmatashin
I got baned for cehating in Rainbow six Siege for no reasone. im playing this game for allmost 6 yeras having more than 3000 hours in game. My rank in game is silver 2 and i got baned for cehating without knowing why. i send Mail and live chat but no body help and no body can give me info why im baned. i did have toxic behavior but that is not cheating and permanent ban is not a sancion for that. PLS help me on this case becouse this is only game im playing and i paid for it so i think i should know why am i baned at least... my my regards!

Hello CROmatashin,

Sorry for the delay in getting back to you.

I can see you have alread... Read more

Originally Posted by Ozo_03
I decided to queue for a game of unranked but then cancelled the queue after 10 minutes to see if I would find a game if I re-queue, before I could queue into another unranked, the game told me that I left an ongoing match and needed to reconnect before the game ended, but I wasn't put into a game, so now it is indefinitely trying to reconnect.

I am on PC, US-West, and can run the game perfectly fine. I have tried restarting my game, but it does not fix the issue.

Hey Ozo_03,

Welcome to the Forums, thank you for reaching out to us with this!

This issue was known and has been reported as since being resolved.

Do... Read more

Originally Posted by AkechiHidemitsu
Hello, are you able to help me with the issue? The link to the screenshot is in the previous thread.

Hello AkechiHidemitsu,

Sorry for the delay in getting back to you, I've checked your case and can see you have been advised to play through some of the campaign first.

Have you since done this?

Originally Posted by Jakub27blue
OK, problem solved. The search engine in the Stadia store does not show all games.

Hey Jakub27blue,

Sorry for our delay in getting back to you!

Thank you for keeping us updated through, I'm glad to see you've since been able to locate the game!

I'll close this thread as it's resolved, but please get back in touch if there's ever anything more we can help with at all!

Originally Posted by SuperSearle
It's doing it again. I'm getting kills in containment and the battle pass page doesn't update - really annoying as I don't know how many more rounds I need to win to secure the rewards.

Hey SuperSearle,

Thank you for getting back to us, I'm sorry to hear it's happening again!

As per the previous instance, did logging out / back into the game trigger it to mark as complete again?

Originally Posted by OGRaptorJesus
Hi All first time here, I’m an Xbox player for Siege and Wildlands, and on siege ranked the past two days I’ve been a victim of a ddos attack 3 times when we were in our winning rounds and had a cumulative abandon sanction of 24 hours now. I wanted to know if there was any way i could at least get help to take the sanction off since I didn’t quit of my own accord and we won each event. I don’t want the MMR for the first two either just at least the abandon sanction removed so I can continue to play ranked and unranked with my friends? I’ve already contacted my ISP and they’re going to change my IP but they suggested I reach out to Ubi as well since it involves their game ...

Read more

Originally Posted by Ronhaar_
Hey KoreanBBQ,

I have had the same issue since the start of the new season also. Ubi Support gave me a bunch of steps to follow but nothing has helped solve the issue.
https://www.ubisoft.com/en-gb/help/a...on-4/000060522

Hey Ronhaar_,

Thank you for getting back to us, as UbiKoreanBBQ suggested above, have you yet contacted S... Read more

Hey there @Astrayel

Thank you for reaching out to us, I'm very sorry to hear the game isn't running for you!

Could you please ensure you give all the steps in our PC Troubleshooting guide a try as these should address any crashing or performance issues.

Should the crashing then continue...

Read more

Hey there @Astrayel

Thank you for reaching out to us, I'm very sorry to hear the game isn't running for you!

Could you please ensure you give all the steps in our PC Troubleshooting guide a try as these should address any crashing or performance issues.

Should the crashing then continue...

Read more

Hey there @buddy_b_3

Thank you for reaching out to us, I'm sorry to see you're unable to run the game!

We do have handy troubleshooting steps to try on PS4 available here.

Please be sure to give these all a try and let us know how you get on!

Should the issue then persist...

Read more

Hey there @buddy_b_3

Thank you for reaching out to us, I'm sorry to see you're unable to run the game!

We do have handy troubleshooting steps to try on PS4 available here.

Please be sure to give these all a try and let us know how you get on!

Should the issue then persist...

Read more

Oh dear @doomgabor, that's certainly strayed from where it should be!

Thank you for bringing this to our attention, we've passed it onto the team!