Ubi-TheBerry

Ubi-TheBerry



22 Aug

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @Sarce4340

Thank you for reaching out to us.

We're more than happy to review ban appeals, however cannot do so via the public forums.

To discuss your ban, please contact us directly via;
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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for your additional suggestions @SuperSearle

We appreciate that the presences of smurfers in-game is very frustrating, thus the teams current ongoing plans to address these players more promptly.

We're more than happy to pass your points onto the team as extra elements to consider as they continue looking into these solutions.

If there is anything more we can help with, please let us know.

Comment

Thank you for your additional suggestions @SuperSearle

We appreciate that the presences of smurfers in-game is very frustrating, thus the teams current ongoing plans to address these players more promptly.

We're more than happy to pass your points onto the team as extra elements to consider as they continue looking into these solutions.

If there is anything more we can help with, please let us know.

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Yamabukinozomi

Thank you for reaching out.

As we can only support in English, French or German here could you please translate the rest of your post and explain in more detail what it is you're referring to with the gun perspective changing?

As well as the weapons you've encountered this with?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @acidello,

Thank you for also confirming this!

We don't have any news from the team just yet, but should we hear anything, we'll let you guys know.

Much appreciated!


18 Aug

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

As we approach the launch of Windows 11 officially, we hope to have current titles ready to-go on the new OS, addressing performance and crashing issues that players may face now.

Should this time come, when we can then offer official support on the platform and the issue is still present, we'll then be in a position to assist and investigate further.

Thank you @astrayel !

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

As we approach the launch of Windows 11 officially, we hope to have current titles ready to-go on the new OS, addressing performance and crashing issues that players may face now.

Should this time come, when we can then offer official support on the platform and the issue is still present, we'll then be in a position to assist and investigate further.

Thank you @astrayel !

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us @kast3m, glad to hear you've been able to get it working!

We are working on an issue at the moment where Alt-Tabbing is causing crashes when the G-Hub application is also running.

Watch this space as we hope to share updates when we hear them from the team.

And of course if there's anything more we can help with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us @kast3m, glad to hear you've been able to get it working!

We are working on an issue at the moment where Alt-Tabbing is causing crashes when the G-Hub application is also running.

Watch this space as we hope to share updates when we hear them from the team.

And of course if there's anything more we can help with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @scottbrowne04 ,

Thank you for reaching out to us, I'm sorry to hear you're having issues with your wheels!

And thank you for already giving some steps a try and letting us know!

If possible could you please capture some footage of this behaviour and link it here so we can take a look and pass it onto the team?

Much appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @scottbrowne04 ,

Thank you for reaching out to us, I'm sorry to hear you're having issues with your wheels!

And thank you for already giving some steps a try and letting us know!

If possible could you please capture some footage of this behaviour and link it here so we can take a look and pass it onto the team?

Much appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Sorry for the delay and thanks for the heads up, I've merged the two threads.

Your details have also been passed onto the team who are still looking into this.

Should we receive more information, we'll let you know.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Sorry for the delay and thanks for the heads up, I've merged the two threads.

Your details have also been passed onto the team who are still looking into this.

Should we receive more information, we'll let you know.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @dr5knuckles ,

I'm sorry for the delay in getting back to you, just checking in to see if this issue is still occurring when attempting to invite friends?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @dr5knuckles ,

I'm sorry for the delay in getting back to you, just checking in to see if this issue is still occurring when attempting to invite friends?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @ghostdriftx ,

Sorry for the delay in getting back to you!

I can see you note running the controller wirelessly, are you able to try it wired and let us know if the issues persist?

Likewise, do you have another controller available to test?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @ghostdriftx ,

Sorry for the delay in getting back to you!

I can see you note running the controller wirelessly, are you able to try it wired and let us know if the issues persist?

Likewise, do you have another controller available to test?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry for the delay in getting back to you @obu42 1

Do you happen to have a screenshot of this so we can bring this to the team's attention?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry for the delay in getting back to you @obu42 1

Do you happen to have a screenshot of this so we can bring this to the team's attention?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @xrevo94 ,

Sorry for the delay, thank you for getting back to us with this, it's appreciated!

I've updated the team with your response and will let you know when we hear more from them or any next steps!

Thank you!