Ubi-TheBerry

Hey there GibbsEU!

Sorry to hear you're having issues.

Assuming you've already attempted all troubleshooting listed here, would it be possible for you to also run a Trace Route to "216.98.55.85" and post an image of the results here?

This allows us to ensure you don't have a double NAT configuration as t... Read more

Hello fr3stil3r!

Sorry to hear you're also having issues.

Have you also attempted the troubleshooting steps linked above?

Can you also please confirm your region and which headset you're using / how it's connected to your PC?

Thank you!

Originally Posted by intelntl
Hello, im from South Spain, Andalusia. I usually play in West Europe. But ping to all servers are getting higher.

Like 3 or 4 months ago I used to have 35 - 36 ms on EU WEST.
Yesterday and since these 3 month I jumped to 50 - 53 ms on EU WEST as well.
Today I have from 67 to 70 ms....

I speaked to my ISP (Yoigo Spain, Masmovil group) and they say that connection is okay and that they can not help me further... Im feeling so bad cos I spent a lot of money on this game and I have the feeling that the service is getting worse...

Fellow Spaniard, have you felt an increase on ping? Fellow Europeans, how is your ping doing?

This is also my TRACERT to the EU WEST server I did today compared with yesterday...

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Originally Posted by BlackPhoeniX..
No there is no another router in my house. Sir, in my country the all ISPs are using CGNAT. I mean IP pool systeam. So my IP is different in router interface and in https://www.whatismyip.com/ . But before the new season I don't have any problem about ping. When you brough...

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Originally Posted by AutumnLemon
Hello, I am a player located in Hong Kong. I have recently came back to the game, only to find that my ping is over 200 despite connecting to the Hong Kong server, while normally it should be around 9-40. My internet speed is at 70-80 Mbps, and other games also show no connection issues. Ping testing sites also have a result of lower than 50 ping on the Hong Kong server, Japan server and the Singapore server, but ingame all servers have over 200 ping. I did restart my router and stop other running applications but the problem still persists. Is there a way to fix this?

Hey AutumnLemon!

I've merged your thread with this one as you're experie... Read more

Hey guys!

Would it be possible for you to send us a link to an in-game video clip of this so we can investigate further?

Thank you!

Hey guys!

If the issue is still ongoing, would it be possible for you to capture a clip and post the link here?

We can then investigate further.

Thank you!

Hey Antoine0010!

Thanks for the update!

I'm glad to hear that's resolved the issue for you!

If there's anything else we can help with just let us know!

Originally Posted by fooxii
Hi Litten, thanks for the info.

A few things are a bit unclear still.

I purchased the Standard Version on June 25th and bought the 3 year club version on July 1st.

Does everybody like me has to open a ticket to apply the additional months from the standard version?

Also, is there any way to see / verify this? ubisoft.com doesn't even list the game in my library or purchase history. UPlay lists the 2 DLC purchases, but not their expiration dates.

The game itself is running fine in Club edition for me, though. I just would like to make sure everything is working correctly.

...

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Hey there kmench,

I'm sorry to hear you're having issues.

If you've tried all the steps listed here

We'd also recommend ... Read more

Hey there HarvvR6,

Usernames can be updated once every 30 days.

I hope this clears things up!

Hey guys!

The missing Blackbeard uniform is something the team are aware of and is under investigation.

We don't have any further information at this time but keep an eye on the Forum for updates!