UbiMatcha

UbiMatcha



27 Nov

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hi all,
We've reported this issue, however if you've tried the suggested connectivity troubleshooting and are still having issues please attach images of your forwarded ports to a support ticket.
Thanks.

08 Nov

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hi all!
Apologies, we don't have any additional info on this issue at the moment.
Thank you for your continued patience.
Comment
    UbiMatcha on Support Forums - Thread - Direct
Hi all,
If you have any supporting evidence it may help our investigation, however sending an appeal doesn't guarantee your account will be unbanned.
Please refer to our code of conduct.
Thanks.

28 Sep

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hey Spicyyyboiii!
Do you have a video clip of this at all?
Does this happen to all weapons or specific ones?
Comment
    UbiMatcha on Support Forums - Thread - Direct
Originally Posted by markonah93
Does ubisoft go bankrupt ? coz for 21 hours waiting no one answer me
Hey markonah93! Sorry you haven't had a response yet, we aim to reply to tickets within 48 hours, and agent will get back to you as soon as possible.
Thanks!

25 Sep

Comment
    UbiMatcha on Support Forums - Thread - Direct
Originally Posted by Ninjawaffulzz
Problem is caused by MSI Afterburner and RTSS being open. Reason unknown. Closing them before closing the game prevents this from happening.
Thanks for sharing this, Ninjawaffulzz!
If anyone is not using this, and still encountering the issue please let us know.
Comment
    UbiMatcha on Support Forums - Thread - Direct
Originally Posted by guest-FYGo9Pof
I have the same problem as well: I’m using a plug in mic in PS4, and can’t talk to people. The microphone icon is grayed out on the leaderboard as well. The game audio works just fine, but I can’t talk to anyone and I don’t think anyone can talk to me.
Hey! It's possible voice chat is being blocked by your network. Could you try this ... Read more
Comment
    UbiMatcha on Support Forums - Thread - Direct
Hey! I've removed your personal info from your post as this is a public forum. It looks like you've purchased the credits on the 'TheOtterdood' account.
I recommend reaching out to our support team here so we can assist you further.

Thanks.

24 Sep

Comment
    UbiMatcha on Support Forums - Thread - Direct
Originally Posted by MysteryPhoenix
I have the same issue i dont know what to do i tried reinstaling the game it didnt work.
how did you fix it
Hey MysteryPhoenix,

Have you been able to try the troubleshooting recommended by Ubi-Holz?

16 Aug

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hey Jagel-Spy, we recommend opening a support ticket on this issue so we can investigate further, thanks!

14 Aug

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hello!
Sorry to hear you're still having issues with this error code.

If you haven't already, please try the troubleshooting.

Once that's done, if you're still seeing this error please open a support ticket so we can get more v... Read more

13 Aug

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hey guys,
Please don't post your email addresses and personal details here.
If you'd like help with a refund request, please open a Support Ticket, as we will be unable to process the request here.

Thanks!

25 Jul

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hey GavinCapelli,

Sorry to hear you haven't received your credits. Do they still not appear after restarting the game?

If not could you please open a Support Ticket and attach your proof of purchase so we can look into this for you?

Thanks

23 Jul

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hey JustLegendx,

The R6S team have announced their Anti-Cheat Next Steps, which includes issuing bans for players being boosted by cheaters.
This statement is not exhaustive, but details our current priorities for the game moving forward. If you haven't already, please check the full statement here.

Thanks.

14 Jun

Comment
    UbiMatcha on Support Forums - Thread - Direct
Hey guys,

Sorry you're seeing this error message, could you make sure you've ran through the Connectivity troubleshooting?
If you're still seeing the error, please open a support ticket so we can investigate this for you.

Thanks!