[2020] Rainbow 6 Siege keeps crashing to Desktop

Original Post — Direct link

Rainbow six siege keep crashing to desktop after i play for a bit longest i can stay on is a game or two sometimes it crashes after a minute or two, I have all my drivers downloaded i have re-installed it several times and done the steps i was suggested to try first like clearing temp files and disabling all unnecessary background processes.

Ryzen 5 1500x
Msi x370 sli plus
Gtx 780 ti
16gb Ram
Windows 10 enterprise

Any help would be appreciated Thanks

over 7 years ago - Gwynbleidd - Direct link

When the game crashes is it after a specific point?
Do you get an error code or message?

Have you attempted running uPlay PC as an Administrator?

over 7 years ago - Gwynbleidd - Direct link

Try running the game in a clean boot, and let us know if the issue persists.

over 6 years ago - ubi--unicorn - Direct link

Hey guys, if the troubleshooting in this thread does not help, please create a ticket with your MSINFO and DXDIAG files.

over 6 years ago - ubi--unicorn - Direct link

Hey guys, make sure you create a ticket for this issue. If you have, and you'd like me to look into it, please PM me the number.

over 6 years ago - ubi--unicorn - Direct link

KasualCing, did you try the troubleshooting? If it doesn't help, make sure you create a ticket with your MSINFO and DXDIAG. Thank you!

over 6 years ago - ubi--unicorn - Direct link

Zorcky2000, are you experiencing crashing to desktop as well?

over 6 years ago - UbiGabrinth - Direct link

We are looking into this matter. Thank you for bringing it to our attention.

over 6 years ago - Ubi-Redbeard - Direct link

Hey folks,

If you're still experiencing this issue, please create a case on the support website so we can look into this for you?

Thanks

almost 6 years ago - Ubi-Ginge - Direct link

Hey N3mBot,

Log files are located in the installation directorey of Uplay, in a folder called "Logs"

I'd also recommend running through this short guide to see if this helps.

almost 6 years ago - UbiMorning - Direct link

We appreciate the report N3mB0t!

almost 6 years ago - Ubi-Shikallum - Direct link

Thanks for sharing what worked for you

Hopefully others can see this

almost 6 years ago - Ubi-Shikallum - Direct link

Originally Posted by HitchSlapped
I am having the same issues with random crashing to desktop. No game errors, but every time I check the event log afterwards, there is an error in the Windows Admin log that says, "Display driver nvlddmkm stopped responding and has successfully recovered."

Despite having rebuilt the system and having the latest video drivers, etc. this still happens only with Rainbow Six Siege. I play other games a lot on this same system with no issues (Battlefield 1, Battlefield V, Hearthstone).

I used to have this problem on my old computer and if I removed the iCue software from Corsair the problem went away. It was something to do with iCue using my Asus motherboard sensors and conflicting with other sensor software I think, but that same solution does not work with this game. If I disable iCue, the crashes still happen. Oddly, I don't know what triggers them - they seem to happen during the first round or two, then after that it stops for a while. How frustrating.

I'm going to try the troubleshooting recommended and then open a ticket with support.

Do you have MSI afterburner installed as well as RivaTuner? Are you able to uninstall them and then try to launch the game.

Originally Posted by DirtLegLover
Same problem here.I can get into one game then when the next match starts, the game freezes and goes black after I pick a character. then it causes my pc to completely crash to a bluescreen, 2nd time it just went black and I had to restart. This is the only time ive ever had this problem so it has to be something with the update because my drivers are all up to date.

Can you try the following troubleshooting here: https://support.ubi.com/en-GB/faqs/000025947

almost 6 years ago - Ubi-Shikallum - Direct link

Thanks for updating the thread with how it's going for you. Make sure to get back in touch if anything changes

almost 6 years ago - UbiGabrinth - Direct link

Please make sure that your dedicated GPU is being used.

almost 6 years ago - UbiMatcha - Direct link

Hey ma5tadont! I checked your ticket and our team would like a newly generated set of your system files so we can investigate further.
Thanks!

over 5 years ago - Ubi-Shikallum - Direct link

Hey,

Can you please try the following if you haven't already:

https://support.ubi.com/en-GB/faqs/000025947

over 5 years ago - Ubi-Shikallum - Direct link

Originally Posted by ma5tadont
Anything of this doesnt work...

What specs are you working with?

over 5 years ago - Ubi-Shikallum - Direct link

Thanks for that, I just had a look on your account and can see your previous ticket, one big troubleshooting step that you haven't tried is changing your DPI Scaling to 100 instead of 125. Also you need to perform a SFC scan: https://support.microsoft.com/en-gb/...rrupted-system

over 5 years ago - Ubi-Shikallum - Direct link

Sorry, I meant DPI Scaling

over 5 years ago - Ubi-Swaggins - Direct link

Hey SpringierRat482,

I'm sorry to hear that!

Have you tried any Troubleshooting?

about 5 years ago - Ubi-Orion - Direct link

Hey there, Lomen1x.

Just in case if I can ask you ensure you have attempted every step contained here first of all. If you have and the crashes are still occurring if I can then ask you to send your system files over to us on a new or existing support case here and we'll take a look to see if we can identify a potential cause.

about 5 years ago - Ubi-Ginge - Direct link

@Lomen1x Looking at the system files you uploaded, the release of windows you have installed is from October 2018.
Can you make sure that Windows is fully updated and test again please.

@siegeisalright the troubleshooting steps we provide will often help resolve a lot of issues. When steps have been done and we ask you to create a ticket it's so we can get a better look at your system to find the possible root cause of what is happening.Did you create a support case?

about 5 years ago - Ubi-Woofer - Direct link

Originally Posted by PotatoServerz
I have the exact same problem ever since the last update the game just crashes randomly with no error code or anything

Have you attempted any troubleshooting previously advised in this thread, PotatoServerz, or opened a support case with us about the issue?

Originally Posted by JDunlavy
I've been submitting crash reports but the game lags, freezes, I can hear VOIP but then crash to desktop after a delay. Running very modern hardware, current Windows 10 and drivers.

Have you also submitted a support case with us, and run through all of the troubleshooting we've recommended in this thread?

Originally Posted by JDunlavy
I was trouble-free until very recently. I actually have a separate Windows 10 parition for gaming so this is a very clean desktop environment for the game to run other than Steam, GoG and Origin.

Have you tested a separate Windows user in a clean boot environment, rather than using the partition?

over 4 years ago - Ubi-Houck - Direct link

Hi zscythe845!

Sorry to hear you still having crashing issues even after updating driver, clean reboot and reinstalling game.

In this situation, can you please try the steps you have not tried that are in this article.

If you still have still issues, please follow the steps at the bottom of the article on how to create a support ticket and attach system files.

Thanks!

almost 4 years ago - Ubi-Orion - Direct link

Originally Posted by D.Kiser
Since your last patch on 19 Jan 2021. My RB6 always Crashing. As soon as I join a game of Casual, Rank and Unrank it just crashes on the character select screen

and back to the desktop. I've tried everything from your basic troubleshooting steps. update new driver, format my PC. But still always crashed.

Please Help ASAP.

Can't send the support ticket and Live chat unavailable

So How to send DXDIAG, MSINFO file in this situation?

Thank

Hey there D.Kiser

Welcome to the forums!

I'm sorry to hear you're having issues with crashes at the moment and for any difficulty you've had in contacting us so far.

I have created a support case for you under reference 13983808. Please attach your system files there and drop us a message on the case to let us know once you have and just to recap the issues experienced for whoever picks up the case. Thanks!

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