ZOS_GinaBruno

ZOS_GinaBruno



24 Aug

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Just added links to the Table of Contents for today's patch :)
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I actually used to do this years ago and stopped since it was a little time consuming, and wasn't sure if anyone actually clicked on them. I can add them back in for each category if everyone would find it helpful.
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We just quickly checked and Leap appears to be working. Could we get a bit more information? What zone are you in, what are you attempting to attack, etc.
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Gythral;c-6921847

PC-EU when ???



It's open now.
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Right now! https://forums.elderscrollsonline.com/en/discussion/542612/

Also added a section at the bottom that calls out any additional changes/fixes since the last PTS patch.

23 Aug

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Welcome to The Elder Scrolls Online v6.1.5, introducing the Stonethorn DLC Game Pack and Update 27! This latest DLC features two new 4-player dungeons – one of which includes a Hard Mode for each boss – and is accompanied by several new item sets, collectibles, achievements, and titles.

In the base game, we’ve added character pathing to the Housing system, which allows you to create custom paths for pets, mounts, and assistants. This update also includes several performance improvements, optimizations, and stability enhancements, in addition to a large audit for all item sets to reduce their implications on performance.

We hope you enjoy our latest update, which is approximately 5.86GB in size.



[list]
[*] New Features / Updates / Big Changes[list]
[*] ... Read more

22 Aug

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We completed this morning's maintenance to fix the issue with the excess crowns on Xbox. However, we need to take an additional outage at 9:30am EDT (in about 15 minutes) to remove the crowns from affected accounts. If any accounts are found to have a negative balance, they will simply be zeroed out. Additional account investigations from our ToS team will occur next week if necessary. We anticipate this process to take a couple hours; thanks for your ongoing patience.

19 Aug

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Hi everyone,

Originally, we had planned to begin these tests next Monday to coincide with Update 27’s PC launch. We will now instead be starting the tests in Cyrodiil on Tuesday, September 8. We’ll post a full outline of all the planned tests and their start/end dates in the next couple weeks. In general, you can expect each test to last approximately one week.

It’s also worth noting that during our initial testing on the PTS (which again, was just to ensure everything was functioning properly) we decided to add a couple additional tests involving groups. We’ll include the details of these tests in the aforementioned forum post that will be published around the beginning of September.

17 Aug

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Last week was the final PTS patch before we launch on PC next Monday.
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Thanks for the info, everyone. Just confirming we've seen this thread and are looking into this.

12 Aug

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If you've already submitted a ticket for this, hang tight. You should be hearing back in the next couple days; keep an eye on your email. Thanks!

11 Aug

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Yes, we're actively doing some additional tests throughout the day today, more to ensure everything functions correctly rather than running full tests on abilities and such. We can see if we can leave something on for the rest of the week once we're finished.
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Hi all, if you have yet to receive the pet from watching the QuakeCon streams over the weekend, please make sure you submit a ticket on the Support page at help.elderscrollsonline.com so we can get you straightened out. You can choose In-Game Support > Platform > I have an item issue > Missing Item.
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The_Mahdi;c-6907460

I watched the dungeon run on twitch, Saturday @ 8pm, for the full hour. My ESO and Twitch accounts are linked, drops enabled, but two days later on Monday evening I still haven't received the pony or a redemption code email. Did I get hosed?



Make sure you submit a ticket with Support via help.elderscrollsonline.com and we'll get you straightened out.

10 Aug

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Tevalaur;c-6906427

I didn't get my pony or crate :( Was fun watching the gearless dungeon run, but I'll admit I only logged in to twitch with the intent of getting the pony.

ZOS_SarahHecker;c-6905661

Hey all, if you still haven't received your pony pet by tomorrow morning after watching the QuakeCon streams please submit a support ticket so we can look into it further.



@ZOS_SarahHecker @ZOS_GinaBruno @ZOS_JessicaFolsom What category/subcategory should we make such a ticket under? I'm not finding much by way of category/subcategory that seems to fit this issue so haven't made my support ticket as yet...

edit: went with InGame Support - Missing Item. ticket #200810-003209



Missing Item is totally fine. It will get to the right place, and we'll get everyone straightened out.
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The Elder Scrolls Online v6.1.4 is the final PTS patch before Stonethorn and Update 27 is released on August 24. Additional fixes and adjustments have been made to the Stonethorn dungeons, housing features, a fix for looting containers not working properly, and more. The size of this final patch is approximately 98MB. Thanks to everyone for all your submitted feedback and reports!



[list]
[*] Known Issues[list]
[*] Combat & Gameplay[/list]
[*] Fixes & Improvements[list]
[*] Chapters & DLCs[list]
[*] Greymoor
[*] Stonethorn[/list]
[*] Combat & Gameplay[list]
[*] Itemization & Item Sets[/list]
[*] Base Game[list]
[*] Art & Animation
[*] Audio
[*] Crafting & Economy
[*] Crown Store & Crown Crates
[*] Exploration & Itemization
[*] Housing
[*... Read more

05 Aug

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sirinsidiator;c-6900506

@ZOS_GinaBruno sorry to bother you again and again, but you still haven't clarified if the bidding stays open until Tuesday in this special week, or if GMs should rather place their bids until Sunday, since the ingame interface shows bidding closes Sunday evening on EU live.



It should stay open until Tuesday. Does the in-game UI show Sunday right now? It should have updated yesterday around 5pm EDT.
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sirinsidiator;c-6900159

@ZOS_GinaBruno Just wanted to let you know that I didn't receive a winning mail, only 9 lost/refund mails for the bid on PTS, even though I won the primary bid. History shows the winning bid correctly though.



Thanks for the info, passed this over to our QA team to take a look. We also found an additional issue that we'll make sure to get fixed before this goes live - thanks so much for everyone's help yesterday on the PTS!

04 Aug

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sharkclanb16_ESO;d-540538

Can I please ask for some clarification on the new timings for the EU trader bids as the information provided is full of errors and adjusting some of the addons GM's use to the new timeframe is not possible without the correct data.

Your support page says:-

Below, you’ll find the new day and time when Guild Traders will switch over:

European (EU) megaserver: Tuesdays - 13:00 UTC, 10am EDT / 9am EST
13:55 Tuesday UTC: All bidding and renting from the previous week will stop
14:00 Tuesday UTC: Tabard of the selected vendor flips to new owners
14:05 Tuesday UTC: All bidding and renting is opened up again for the following week


This info contradicts itself, is the switch happening at 13:00UTC or 14:00 UTC ????


The switch is happening at 14:00 UTC. We'll make sure the Support article gets updated!


Further down your s...

Read more

03 Aug

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Oolong;c-6894776

"watch any of the official ESO streams each day"

Do I have to watch one stream Friday Saturday and Sunday to get the pet, or can I get it just by attending one stream on one day?



You'll receive the pet by watching any of the streams on any one day. You don't have to watch all 3 days (though we would appreciate the support :))