ZOS_GinaBruno

ZOS_GinaBruno



11 Aug

Comment
The_Mahdi;c-6907460

I watched the dungeon run on twitch, Saturday @ 8pm, for the full hour. My ESO and Twitch accounts are linked, drops enabled, but two days later on Monday evening I still haven't received the pony or a redemption code email. Did I get hosed?



Make sure you submit a ticket with Support via help.elderscrollsonline.com and we'll get you straightened out.

10 Aug

Comment
Tevalaur;c-6906427

I didn't get my pony or crate :( Was fun watching the gearless dungeon run, but I'll admit I only logged in to twitch with the intent of getting the pony.

ZOS_SarahHecker;c-6905661

Hey all, if you still haven't received your pony pet by tomorrow morning after watching the QuakeCon streams please submit a support ticket so we can look into it further.



@ZOS_SarahHecker @ZOS_GinaBruno @ZOS_JessicaFolsom What category/subcategory should we make such a ticket under? I'm not finding much by way of category/subcategory that seems to fit this issue so haven't made my support ticket as yet...

edit: went with InGame Support - Missing Item. ticket #200810-003209



Missing Item is totally fine. It will get to the right place, and we'll get everyone straightened out.
Comment

The Elder Scrolls Online v6.1.4 is the final PTS patch before Stonethorn and Update 27 is released on August 24. Additional fixes and adjustments have been made to the Stonethorn dungeons, housing features, a fix for looting containers not working properly, and more. The size of this final patch is approximately 98MB. Thanks to everyone for all your submitted feedback and reports!



[list]
[*] Known Issues[list]
[*] Combat & Gameplay[/list]
[*] Fixes & Improvements[list]
[*] Chapters & DLCs[list]
[*] Greymoor
[*] Stonethorn[/list]
[*] Combat & Gameplay[list]
[*] Itemization & Item Sets[/list]
[*] Base Game[list]
[*] Art & Animation
[*] Audio
[*] Crafting & Economy
[*] Crown Store & Crown Crates
[*] Exploration & Itemization
[*] Housing
[*... Read more

05 Aug

Comment
sirinsidiator;c-6900506

@ZOS_GinaBruno sorry to bother you again and again, but you still haven't clarified if the bidding stays open until Tuesday in this special week, or if GMs should rather place their bids until Sunday, since the ingame interface shows bidding closes Sunday evening on EU live.



It should stay open until Tuesday. Does the in-game UI show Sunday right now? It should have updated yesterday around 5pm EDT.
Comment
sirinsidiator;c-6900159

@ZOS_GinaBruno Just wanted to let you know that I didn't receive a winning mail, only 9 lost/refund mails for the bid on PTS, even though I won the primary bid. History shows the winning bid correctly though.



Thanks for the info, passed this over to our QA team to take a look. We also found an additional issue that we'll make sure to get fixed before this goes live - thanks so much for everyone's help yesterday on the PTS!

04 Aug

Comment
sharkclanb16_ESO;d-540538

Can I please ask for some clarification on the new timings for the EU trader bids as the information provided is full of errors and adjusting some of the addons GM's use to the new timeframe is not possible without the correct data.

Your support page says:-

Below, you’ll find the new day and time when Guild Traders will switch over:

European (EU) megaserver: Tuesdays - 13:00 UTC, 10am EDT / 9am EST
13:55 Tuesday UTC: All bidding and renting from the previous week will stop
14:00 Tuesday UTC: Tabard of the selected vendor flips to new owners
14:05 Tuesday UTC: All bidding and renting is opened up again for the following week


This info contradicts itself, is the switch happening at 13:00UTC or 14:00 UTC ????


The switch is happening at 14:00 UTC. We'll make sure the Support article gets updated!


Further down your s...

Read more

03 Aug

Comment
Oolong;c-6894776

"watch any of the official ESO streams each day"

Do I have to watch one stream Friday Saturday and Sunday to get the pet, or can I get it just by attending one stream on one day?



You'll receive the pet by watching any of the streams on any one day. You don't have to watch all 3 days (though we would appreciate the support :))
Comment
Cani;c-6897554

ZOS_GinaBruno;c-6897546

Cani;c-6897348

@ZOS_GinaBruno About the bid test, do you guys want us to do some special things? Like bid all on one kiosk? Lots of gold?

There are lots of people who already said they are ready to test, if you want some heavy tests on one kiosk or anything, now is the chance!


Yes! If you could bid on a trader on PTS then just let me know (here or via PM) which one you bid on, that would help a ton. Doesn't matter how much you bid. Thanks!


sirinsidiator;c-6897484

ZOS_GinaBruno;d-540142

European (EU) megaserver: Tuesdays - 13:00 UTC, 10am EDT / 9am EST
[list]
[*] 13:55 Tuesday UTC: All bidding and renting from the previous week will stop
[*] 14:00 Tuesday UTC : Tabard of the selected ...

Read more
Comment
Cani;c-6897348

@ZOS_GinaBruno About the bid test, do you guys want us to do some special things? Like bid all on one kiosk? Lots of gold?

There are lots of people who already said they are ready to test, if you want some heavy tests on one kiosk or anything, now is the chance!


Yes! If you could bid on a trader on PTS then just let me know (here or via PM) which one you bid on, that would help a ton. Doesn't matter how much you bid. Thanks!


sirinsidiator;c-6897484

ZOS_GinaBruno;d-540142

European (EU) megaserver: Tuesdays - 13:00 UTC, 10am EDT / 9am EST
[list]
[*] 13:55 Tuesday UTC: All bidding and renting from the previous week will stop
[*] 14:00 Tuesday UTC : Tabard of the selected vendor flips to new owners
[*] 14:05 Tuesday UTC : All bidding and renting is opened up again for the following we...

Read more
Comment

The Elder Scrolls Online v6.1.3 brings back the Witches Festival for testing this week, in addition to additional short tests in Cyrodiil affecting AoE abilities, which you can read more about here. We’ve continued to implement fixes for the Stonethorn dungeons, plus some combat abilities and item sets, housing systems, and more. We’re also testing out some upcoming changes to the times when Guild Traders swap, which is detailed in this post. The size of this patch is approximately 254MB.



[list]
[*] New Features / Updates / Big Changes[list]
[*] Witches Festival[/list]
[*] Known Issues
[*] Fixes & Improvements[list]
[*] DLCs & Chapters[list]
[*] Greymoor
[*] Stonethorn[/list]
[*] Combat & Gameplay[list]
[*] Combat & Abilities
[*] Itemization & Item Sets[/list]... Read more

31 Jul

Comment
StabbityDoom;c-6894386

This is unclear. You say it will go back to the weekly cadence. Does that "weekly cadence" mean on tuesdays or back to sundays?



Sorry about that. The new weekly cadence is going to be Tuesday beginning on August 11 for the foreseeable future. Will edit the post so it's clearer.
Comment
The purple torchbug hasn't been given out in any capacity yet. As for a "normal" one, you can always try to win one from one of our Stream Team members! That's currently the best way to obtain one, though we have given that one out at previous conventions or occasionally on our Twitter channel.

27 Jul

Comment

The Elder Scrolls Online v6.1.2 continues to add more bug fixes for the Stonethorn dungeons and new housing systems, in addition to some adjustments for item sets and Harrowstorms (the world events, not the DLC). We’ve activated the Imperial City Celebration event for testing this week, and copied all PC EU characters for this patch, which is approximately 118MB in size.



[list]
[*] New Features / Updates / Big Changes[list]
[*] Area of Effect Ability Testing in Cyrodiil
[*] Imperial City Celebration Event[/list]
[*] Fixes & Improvements[list]
[*] DLCs & Chapters[list]
[*] Greymoor
[*] Morrowind
[*] Stonethorn[/list]
[*] Combat & Gameplay[list]
[*] Combat & Abilities
[*] Itemization & Item Sets[/list]
[*] Base Game[list]
[*] Art & Animation
[*] ... Read more

20 Jul

Comment

The Elder Scrolls Online v6.1.1 adds a new event for testing, the Lost Treasures of Skyrim, in addition to custom UI scaling for Gamepad Mode. Several fixes and adjustments have been made to the two Stonethorn dungeons, as well as some item sets, class abilities, housing systems, and more. The size of this patch is approximately 121MB.



[list]
[*] New Features / Updates / Big Changes
[*] Template Updates
[*] Fixes & Improvements[list]
[*] DLCs & Chapters[list]
[*] Greymoor
[*] Stonethorn[/list]
[*] Combat & Gameplay[list]
[*] Combat & Abilities
[*] Itemization & Item Sets[/list]
[*] Base Game[list]
[*] Art & Animation
[*] Audio
[*] Exploration & Itemization
[*] Housing
[*] UI
[/list]

15 Jul

Comment

The Elder Scrolls Online v2.06 includes several fixes for Antiquities – including some Leads not dropping properly – the addition of new Wayshrines in Western Skyrim, several crash fixes, and more. Please note that due to a bug fix involving how textures are ordered in the packfiles, the download size for this patch may be larger than usual, and will be at least 7.5GB.





Antiquities
[list]
[*]Excavation
[list]
[*]Updated the tooltips for Excavation abilities to more clearly indicate how much dirt they remove, in what shape, and how the abilities interact with one another and with the dig site.
[/list]
[*]Leads
[list]
[*]The Leads for the following Anti... Read more
Comment

The Elder Scrolls Online v1.20.2.0 includes several fixes for Antiquities – including some Leads not dropping properly – the addition of new Wayshrines in Western Skyrim, several crash fixes, and more. Please note that due to a bug fix involving how textures are ordered in the packfiles, the download size for this patch is larger than usual at 21.4GB.





Antiquities
[list]
[*]Excavation
[list]
[*]Updated the tooltips for Excavation abilities to more clearly indicate how much dirt they remove, in what shape, and how the abilities interact with one another and with the dig site.
[/list]
[*]Leads
[list]
[*]The Leads for the following Antiquities will now d... Read more

14 Jul

Comment
We're working on fixing this and it should be rolled out in a future PTS patch. Thanks!

13 Jul

Comment
Hi all, this will be adjusted to 45% in a future PTS incremental; it wasn't intended to be at 90%.