ZOS_GinaBruno

Just to update, we're currently testing a fix for this. If everything looks good, we'll plan to get this into the next incremental patch (so not the one on Tuesday the 8th, but the one after that). Thanks for your patience, everyone.

Just to follow up, if you received any extra crates after the most recent fix was implemented, you're welcome to keep and open them.

White_Emerald;c-6936902

Ostaradoe;c-6933964

ZOS_Adrikoth;c-6927612

Thank you all for taking the time to report this issue. We wanted to let you know that we are looking into this and it should be fixed in an upcoming incremental patch.

I just ran into this bug today, can you please advise if/when it will be fixed, thank you :)

Should be fixed in the next incremental patch, September 8th.

It's not in the next incremental on the 8th. We haven't implemented a fix to test yet, so it'll be at least a few weeks.

Hi all, just posted the details for these upcoming tests in this thread: https://forums.elderscrollsonline.com/en/discussion/544305/details-for-aoe-testing-in-cyrodiil/

Toanis;c-6936642

sirmaxelotb16_ESO;c-6935897

I have received 2 additional Ouroboros crates without an E-Mail today after succesfully dropping and opening 2 crates last weekend (with a confirmation E-Mail).

So I think the crates have been delivered twice.

I play on PC-EU

Same here, got 3 extra crates today (PC-EU).

Okay to open them?

Could you and @sirmaxelotb16_ESO send me your UserID please so we can take a look?

Thanks for the additional information, everyone. Just confirming we are still investigating this to try and determine the root cause. We'll let you know when we have an update.

We just finished sending out the missing crates from anyone who previously received an email. Could you let us know if you received them? Thanks!

Thanks everyone, and apologies for the delay. We'll work on getting this fixed.

Thanks for the reports, everyone. We're working on getting this fixed for a future patch!

Thanks again for your patience, everyone. We just fixed this issue so you should now receive the Ouroboros Crate in-game when you receive a notification email about earning a Twitch Drop. For anyone that did not get crates from the past week but did receive the email, we'll be sending these out starting tomorrow.

Welcome to The Elder Scrolls Online v2.07, introducing the Stonethorn DLC Game Pack and Update 27! This latest DLC features two new 4-player dungeons – one of which includes a Hard Mode for each boss – and is accompanied by several new item sets, collectibles, achievements, and titles.

In the base game, we’ve added character pathing to the Housing system, which allows you to create custom paths for pets, mounts, and assistants. This update also includes several performance improvements, optimizations, and stability enhancements, in addition to a large audit for all item sets to reduce their implications on performance.

We hope you enjoy our latest update, which is approximately 35.4GB in size.



[list]
[*] New Features / Updates / Big Changes[list]
[*] ... Read more

Welcome to The Elder Scrolls Online v1.21.0.0, introducing the Stonethorn DLC Game Pack and Update 27! This latest DLC features two new 4-player dungeons – one of which includes a Hard Mode for each boss – and is accompanied by several new item sets, collectibles, achievements, and titles.

In the base game, we’ve added character pathing to the Housing system, which allows you to create custom paths for pets, mounts, and assistants. This update also includes several performance improvements, optimizations, and stability enhancements, in addition to a large audit for all item sets to reduce their implications on performance.

We hope you enjoy our latest update, which is approximately 36.4GB in size.



[list]
[*] New Features / Updates / Big Changes[list]
[*] ... Read more

Just to update, we're currently testing a fix for this issue. Unfortunately it won't be included in our next incremental scheduled for September 8 as that's already locked and in certification, but we'd like to get it into the following patch if we're able.

Thanks everyone! We'll be investigating and let you know if we need any additional info from any of you.

If you’re receiving a Drop email but not actually getting the crate in-game, could you please pass along your Gamertag/PSN ID, and your platform? Thank you!

We’ve been looking into this issue, which wasn’t a deliberate change, but as some of you have noted it’s been difficult to pinpoint what’s causing it. We’re continuing to investigate though, and will let you know if we need any additional info.

Hi everyone, it appears CenturyLink is experiencing an outage that is likely affecting connectivity. You can keep an eye on the status page here: https://status.ctl.io/

Hi all, thanks for letting us know. This change wasn't intentional, and we're working on getting it fixed for a future patch.

Could you all check to see if you have a cloud-based application like Google Drive, OneDrive, etc syncing to your Documents folder?

Are you all able to provide an exact location in IC where you're running into this issue? Easiest thing may be to post a screenshot of your map. Also, are you targeting other players or monsters?