ZOS_JessicaFolsom

Nampy;c-8058721

Would it be possible to just put it up on the Crown Store for free, like Imperial City is already? And will we be unable to claim the final log in reward?

That is one option, yes. We want to ensure this issue isn't impacting everyone beyond one day, though, then we'll work on making sure everyone gets the rewards they should have gotten. We'll follow up with next steps about any missed rewards once we get the issue fixed.

Hey all, Thank you for your patience today, and for helping us investigate the issue where some players were (and in some cases still are) unable to claim the Day 2 of the March Daily Login Reward. We rebooted the PC NA server today as part of our investigation and testing. Tomorrow morning starting at 4:00 AM ET/9:00 AM GMT we are rebooting the other five servers (PC EU, both Xbox servers, and both PlayStation servers.) We will monitor how things look after the maintenance ends and the March Daily Login Reward rolls over to Day 3. That happens at 3:00 AM UTC (10:00 PM ET) and 10:00 AM UTC (5:00 AM ET) on NA servers. We need that rollover to happen in order to assess if the fix worked. We will keep this forum thread open. We do want to hear from you tomorrow morning if you still cannot claim your Day 2 (or Day 3) rewards after the maintenance is complete and Daily Login Rewards roll over to Day 3. Again, thank you for your patience and we'll check back in tomorrow morning. :smile:

GeneralEU;c-8058643

PC EU also can't claim so....

We know, for what it's worth. This is affecting all servers. We did a reboot on PC NA to see if it would fix the issue, and are currently still running some tests as part of the investigation.

Hey all, thanks for the replies here and letting us know what is or isn't working for you. We are continuing to investigate this issue. We could use a few UserIDs from players on PC NA who claimed the Day 1 reward yesterday and still cannot claim the Day 2 reward today, after the reboot maintenance.

Hey all, we believe the issue with the account page is now resolved. Those of you who were having issues, could you please try again and let us know?

@tinythinker we're sorry to hear you aren't getting the Access Code email. Could you try these troubleshooting steps, please?

https://help.elderscrollsonline.com/#en/answer/8724

sleepyheadtm;c-8027552

Necrom Collection code! Recently restarted playing today and wanted to get as caught up as I could prior to Gold Road

Thank you! We're investigating. We appreciate the patience. :)

sleepyheadtm;c-8027540

Yup, trying to access the code redemption page and it's still stuck.

Thank you. We're looking into this. What sort of code are you looking to redeem?

Hey all, are you still running into this issue? As you all noted, we did have a high volume of traffic in the hour following the Global Reveal.

This maintenance is complete. Players on EU servers may see some incorrect leaderboard entries at first. This is expected and these should correct themselves after a few new scores make it onto the leaderboards.

Hello! We have extended this hotfix maintenance to 10:00 AM EST/3:00 PM GMT. Thank you for your patience.

EdjeSwift;c-7993357

They're talking about reading the book in the wild, which is a pre-requisite for obtaining these furnishings apparently.

Like last week in the Endless Archive, there was a book called "Lord Hollowjack's Dream Realm" which I had to find on a bookshelf in Murkmire before I could buy it from the vendor. These books aren't "lorebooks", they're part of the Eidetic Memory archive you unlock by completing the Mages' guild questline to see which books you have and have not read.

Thanks for the helpful post, @EdjeSwift! It's as you say. :)

Hi @LMarshall910! We can confirm we do have a bug in for this - specifically some item set bonuses being removed in certain Endless Archive stages. This is fixed on PC and should be fixed on consoles in the next incremental patch. For now, the workaround is to take off the ring (or any item set with a 5-piece bonus) then put it back on after any stage that transforms you.

Hi @ESO_player123! We checked on this, and everything looks to be set up correctly on the back-end. We're still doing a bit more investigation just in case to ensure it's dropping, though. The team wanted to note that you do need to have read the book in order to find it in a chest. Do you know if you've done that?

We are rebooting the PlayStation EU server on November 12 at 5:00 PM ET/10:00 PM GMT to address a back-end issue that may be causing connectivity and latency issues for some players. We expect the maintenance to be completed by 7:00 PM ET/12:00 AM GMT.

Thank you for your patience.

its_Shiro;c-7986545

I have submitted a ticket under the reference 231103-001937.

Tiara_Ra;c-7986551

Same problem here. Ticket 231031-000757 and 231103-000564

Hey both (and this applies to everyone), just a friendly reminder that we need to submit these tickets via "I have a character issue" or "I have an item issue". You can get there by choosing "In-Game Support" via our web support portal and choosing your platform.

These were all submitted as "Feedback/Bug" so they wouldn't have gotten a response. We got them in the right place now. :)

Feowyn13;c-7986531

@ZOS_JessicaFolsom Will do. Do you want me to submit a support ticket on both accounts? Also, what categories do you need me to pick? You stated further up the thread to pick Character or Item issue but I can't find that option in the drop down menus

Yes, please. If you go to our help portal here, you can choose "In-Game Support" then choose your platform, and you will see "I have a character issue" and "I have an item issue". Either of those will work. Thank you!

Feowyn13;c-7986494

@ZOS_JessicaFolsom @ZOS_Kevin I'm still experiencing trouble with the weekly endeavor. My main account's weekly endeavor meter got stuck on 6/8. Yesterday it displayed 6/8 and did not get any seals rewarded (even though it should've because I had earned 8 tickets since Monday) and today, after doing the first boss and getting my 2 tickets, it still displayed 6/8 and no seals rewarded.

The meter on my alt account was 8/8 yesterday and the seals rewarded. They've reverted back to 6/8 today and no progression after earning todays tickets. I'm not certain if the seals have been revoked.

@Feowyn13 could we trouble you to submit a Support Ticket so we can take a more in-depth look at your account? If you reply here with the ticket number, we can escalate it. Thank you!

Hi everyone!

Thanks so much for all the helpful information and reports about this issue. The core issue is fixed, including Daily Endeavors, and this will resolve itself for those affected when the weekly Endeavors roll over on Monday for PC NA and PC EU. This issue should not appear on consoles when we launch Update 40.

We also want to stress that we are not treating this as an exploit - it is okay if you complete some additional Endeavors this week due to this issue.

We have temporarily turned off player trading on the PC NA and PC EU servers while we investigate an issue. Attempting to trade while player trading is off will result in a "Trade failed" error message. This is expected.

We will provide an update sometime tomorrow (Nov. 2). Thank you all for your patience.

@freespirit Our support team says you can use "Character or Item issue" - either will route them to the right place. Thank you!