ZOS_JessicaFolsom

freespirit;c-7983418

I am trying to raise a ticket but I'm really not sure the category to pick @ZOS_JessicaFolsom does it matter?

Edit:- Seeing multiple reports of issues in guild chat also

Checking on this for you - one moment!

CheeseTuber;c-7983428

Hi Jessica

This is my ticket number, 231030-036362

Thank you for the help!

Thank you! Forwarded yours along as well.

Feowyn13;c-7983404

ZOS_JessicaFolsom;c-7983389

Hey all, we'd like to dig into this for you. Could anyone experiencing this please submit a support ticket and reply here with the number?

Hi Jessica,

I logged off for the day already, but logged back on to submit a ticket. The reference number I got is 231030036299. I hope this helps!

It does. Thank you! Forwarding this one along to the folks looking into this.

@Dr_Rektar I know you posted in this other thread, but could you please submit a Customer Support ticket and reply here with the number? We'd like to investigate this with you.

Hey all, we'd like to dig into this for you. Could anyone experiencing this please submit a support ticket and reply here with the number?

We recently identified an issue with the new feature we introduced in Update 39 that allows players to automatically re-summon Companions when they are dismissed by summoning an Assistant. We are temporarily disabling this functionality while we investigate the issue. We will reenable this feature in an upcoming incremental patch.

Thank you for your patience.

Thank you @step9372 We've escalated this for investigation.

Hi @akainagi ! We'd like to look into this for you. Could you please submit a support ticket and reply here with the number?

Hey all, following up on Gina's post above, we are testing a fix now for inclusion in a hotfix for PC/Mac. We'll follow up with the timing once it's scheduled. We also wanted to confirm that the fix is going into the console build, so this issue will not be present when Update 39 launches on consoles.

Thanks @MuMuQ - we see your report and are looking into this. We'll follow up if we need more details.

Hey @i11ionward thanks for the report. We're aware of this and investigating. We have an ongoing thread about this here.

Thanks @acastanza_ESO - appreciate the follow-up. We've got an internal repro for this and can confirm we are seeing the reported behavior with certain heals. We're still investigating and will work on a fix.

Hey @acastanza_ESO thanks for the report. We're looking into this. To clarify, are you talking about Cleansing Revival? If anyone is able to capture a video of what you are seeing, it would be a big help. Thanks so much!

MafiaCat115;c-7942687

Thanks! If you need videos or further details, please let me know.

Thank you! We have everything we need and were able to confirm what you are seeing. For some added context, the game usually dismounts players when entering an interior space and this Wayshrine falls under that rule. We are working on an exception to that rule for this specific Wayshrine based on player feedback, and that change was expected to go in with Update 39. We're looking into what happened and will remove this patch note since it did not go in. This change will go in at a later date.

Thanks @MafiaCat115 - just noting here that we see your post and we're looking into it.

Hi all,

As part of our ongoing investigation and work on today's login issues, we are setting the Account Site into maintenance mode. During this time, you may see the Account Site as "unavailable." This is expected and temporary as we work on the issue.

Hi everyone,

Just hopping in to let you all know that we are still actively working on this issue, and it is our top priority to get you all back into the game. We will provide more updates as we have them.

Hey all, as noted in this thread there are login issues impacting all servers that started earlier this morning. We have been investigating and working on this issue since it started. Apologies for the delay in responding here and thank you for your patience. We will update as we have more info.

Hi everyone,

We are actively investigating login issues impacting all servers that started earlier this morning. Thank you for your patience. We will update as we have more info.

This maintenance is now complete and the Xbox EU server is back up and open to players. Thank you!

This maintenance has been extended to 18:00 UTC (2:00PM EDT) today, August 16. Thank you for your patience!