ZOS_JessicaFolsom

Hey all, are you still running into this issue? As you all noted, we did have a high volume of traffic in the hour following the Global Reveal.

This maintenance is complete. Players on EU servers may see some incorrect leaderboard entries at first. This is expected and these should correct themselves after a few new scores make it onto the leaderboards.

Hello! We have extended this hotfix maintenance to 10:00 AM EST/3:00 PM GMT. Thank you for your patience.

EdjeSwift;c-7993357

They're talking about reading the book in the wild, which is a pre-requisite for obtaining these furnishings apparently.

Like last week in the Endless Archive, there was a book called "Lord Hollowjack's Dream Realm" which I had to find on a bookshelf in Murkmire before I could buy it from the vendor. These books aren't "lorebooks", they're part of the Eidetic Memory archive you unlock by completing the Mages' guild questline to see which books you have and have not read.

Thanks for the helpful post, @EdjeSwift! It's as you say. :)

Hi @LMarshall910! We can confirm we do have a bug in for this - specifically some item set bonuses being removed in certain Endless Archive stages. This is fixed on PC and should be fixed on consoles in the next incremental patch. For now, the workaround is to take off the ring (or any item set with a 5-piece bonus) then put it back on after any stage that transforms you.

Hi @ESO_player123! We checked on this, and everything looks to be set up correctly on the back-end. We're still doing a bit more investigation just in case to ensure it's dropping, though. The team wanted to note that you do need to have read the book in order to find it in a chest. Do you know if you've done that?

We are rebooting the PlayStation EU server on November 12 at 5:00 PM ET/10:00 PM GMT to address a back-end issue that may be causing connectivity and latency issues for some players. We expect the maintenance to be completed by 7:00 PM ET/12:00 AM GMT.

Thank you for your patience.

its_Shiro;c-7986545

I have submitted a ticket under the reference 231103-001937.

Tiara_Ra;c-7986551

Same problem here. Ticket 231031-000757 and 231103-000564

Hey both (and this applies to everyone), just a friendly reminder that we need to submit these tickets via "I have a character issue" or "I have an item issue". You can get there by choosing "In-Game Support" via our web support portal and choosing your platform.

These were all submitted as "Feedback/Bug" so they wouldn't have gotten a response. We got them in the right place now. :)

Feowyn13;c-7986531

@ZOS_JessicaFolsom Will do. Do you want me to submit a support ticket on both accounts? Also, what categories do you need me to pick? You stated further up the thread to pick Character or Item issue but I can't find that option in the drop down menus

Yes, please. If you go to our help portal here, you can choose "In-Game Support" then choose your platform, and you will see "I have a character issue" and "I have an item issue". Either of those will work. Thank you!

Feowyn13;c-7986494

@ZOS_JessicaFolsom @ZOS_Kevin I'm still experiencing trouble with the weekly endeavor. My main account's weekly endeavor meter got stuck on 6/8. Yesterday it displayed 6/8 and did not get any seals rewarded (even though it should've because I had earned 8 tickets since Monday) and today, after doing the first boss and getting my 2 tickets, it still displayed 6/8 and no seals rewarded.

The meter on my alt account was 8/8 yesterday and the seals rewarded. They've reverted back to 6/8 today and no progression after earning todays tickets. I'm not certain if the seals have been revoked.

@Feowyn13 could we trouble you to submit a Support Ticket so we can take a more in-depth look at your account? If you reply here with the ticket number, we can escalate it. Thank you!

Hi everyone!

Thanks so much for all the helpful information and reports about this issue. The core issue is fixed, including Daily Endeavors, and this will resolve itself for those affected when the weekly Endeavors roll over on Monday for PC NA and PC EU. This issue should not appear on consoles when we launch Update 40.

We also want to stress that we are not treating this as an exploit - it is okay if you complete some additional Endeavors this week due to this issue.

We have temporarily turned off player trading on the PC NA and PC EU servers while we investigate an issue. Attempting to trade while player trading is off will result in a "Trade failed" error message. This is expected.

We will provide an update sometime tomorrow (Nov. 2). Thank you all for your patience.

@freespirit Our support team says you can use "Character or Item issue" - either will route them to the right place. Thank you!

freespirit;c-7983418

I am trying to raise a ticket but I'm really not sure the category to pick @ZOS_JessicaFolsom does it matter?

Edit:- Seeing multiple reports of issues in guild chat also

Checking on this for you - one moment!

CheeseTuber;c-7983428

Hi Jessica

This is my ticket number, 231030-036362

Thank you for the help!

Thank you! Forwarded yours along as well.

Feowyn13;c-7983404

ZOS_JessicaFolsom;c-7983389

Hey all, we'd like to dig into this for you. Could anyone experiencing this please submit a support ticket and reply here with the number?

Hi Jessica,

I logged off for the day already, but logged back on to submit a ticket. The reference number I got is 231030036299. I hope this helps!

It does. Thank you! Forwarding this one along to the folks looking into this.

@Dr_Rektar I know you posted in this other thread, but could you please submit a Customer Support ticket and reply here with the number? We'd like to investigate this with you.

Hey all, we'd like to dig into this for you. Could anyone experiencing this please submit a support ticket and reply here with the number?

We recently identified an issue with the new feature we introduced in Update 39 that allows players to automatically re-summon Companions when they are dismissed by summoning an Assistant. We are temporarily disabling this functionality while we investigate the issue. We will reenable this feature in an upcoming incremental patch.

Thank you for your patience.

Thank you @step9372 We've escalated this for investigation.

Hi @akainagi ! We'd like to look into this for you. Could you please submit a support ticket and reply here with the number?