frontier_support

frontier_support



09 Jan

Comment

Hello CMDR, Elite Dangerous for Mac is no longer officially supported, you may be able to get it to run but there's no guarantees of this. You may have more success with trying it via Bootcamp but we can't say for sure how this would perform.

- Vostok

Comment

Hello CMDR, if this is persisting for you get in touch with us at https://customersupport.frontier.co.uk/hc/en-us with a Dx Diag and we can take a further look for you.

- Vostok


08 Jan

Comment

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you to provide some further information.

- Nova


07 Jan

Comment

Hey CMDR,

Please also ensure that your Steam account is linked to your Frontier account.

Here is a guide to help you. You will also want use 'Steam log in' button to access the game. This will appear once your account is correctly linked.

If you do not see this button, simply click on Options > Log out from the game launcher.

Should you require further assistance, please send us a support ticket via: ...

Read more
Comment

Hey CMDR,

This specific Maverick suit pack can only be applied to Maverick suit and cannot be applied to dominator and Artemis suits.

- Ikaros


06 Jan

Comment

Originally posted by tfaddy2

Thank you! I had already submitted a ticket but have now rectified the matter to the automated reply.

It just sufficed to go into my Internet Options from Windows and clear my Temporary Data and Website Data (Internet Options > General > "Delete..." button). The solution was very much buried in a forum post but it should be useful to other CMDRs facing a similar problem.

We appreciate you updating us! :)

- CMDR Zenit

Comment

Originally posted by av8rgeek

I am having the same exact problems as the OP. There is not a link to open a case at that website. What is interesting is there is a "Turrets Assigned 0/2" and "Utilities Assigned 0/1".

UPDATE: Found the problem. My friend had to map his Multi-Crew Primary/Secondary Fire, but then they wiped out his "Weapons/Primary Fire" and "Weapons/Secondary Fire".

This seems like a real problem. Thoughts u/frontier_support?

I know there were some issues recently with players multicrew/firegroup binds being wiped, but this is odd that it would be specifically a specific binding. Very odd!

Thank you for letting us know how you resolved it however! If you need any further assistance, let us know by making a ticket, here:
https://customersupport.frontier.co.uk/hc/en-us

- CMDR Zenit

Comment

Originally posted by pablo603

Thanks for replying! I sent a support ticket already shortly after creating this post.

Excellent, hopefully we can get you back in game soon. :)

- CMDR Zenit

Comment

Originally posted by Toshiwoz

I just checked the issue description as well as other contributions in there, it is another issue. I have experienced that too, and added my own comment + video.

Furthermore, I have created the issue for this specific problem:

https://issues.frontierstore.net/issue-detail/46850

Personally I believe it's an LOD problem, when you place a settlement / planetary station, you alter the regular terrain generation, that might work in most cases, but it seems to be some sort of conflict at close (higher details) LOD levels. Just my opinion.

Thank you for checking in with us with that! And for letting us know you made a specific Issue for it, much appreciated. We will hopefully look into it ASAP!

- CMDR Zenit


05 Jan

Comment

Hey CMDR,

Looks like it's related to this issue tracker report: https://issues.frontierstore.net/issue-detail/45809

Feel free to add to it and our QA team will investigate further.

- Ikaros


04 Jan

Comment

Hello CMDR,

Sorry to hear you have had these issues, if this is still persisting please do open a ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new

Our team will then look into this further for you. :)

-Ace

Comment

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Nova


03 Jan

Comment

Hi CMDR,

I'm sorry to hear you are having these issues with Odyssey. Please do open a ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new

Our team will then take a look into this for you. :)

-Ace

Comment

Hi there. If you're still experiencing this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Nova


02 Jan

Comment

Hey there CMDR!

Send us a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll try to take it from there. :)

- CMDR Zenit

Comment

Hey there CMDR!

If you're still having issues, please send us a Support ticket!

You can do so here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll try to take it from there. :)

- CMDR Zenit

Comment

Originally posted by Next-Passenger5476

It was the first thing I checked and unfortunately it wasn't toggled on.

Send us a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we will see what we can do!

- CMDR Zenit

Comment

Originally posted by _beloved

Thank you for reaching out. From the picture you can see that I have zero notoriety. At least, thats what the game is stating.

EDIT: I reread it and see im completely wrong. I was reading that text incorrectly. Yes it looks like the notoriety was the issue.

Is there a way to see if you have notoriety or not in game?

As worksonit said, you should be able to on the right hand side bottom screen!

If you need any further help, you can always give us a poke by making a ticket, too!

- CMDR Zenit

Comment

Originally posted by whoiselyssa

I did but I didn’t get a reply! And that was a week ago

Hey there!

Could you send us your ticket number? We can have a peek, as everyone should always get a response!

- CMDR Zenit

Comment

Hey CMDR,

Sorry to hear this! Please send us a ticket: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=1900000217254 so we can take a look into this for you.

-Rosetta