riot_apiris

The symptom we see on our graphs appears to have dropped off. Can you try now and let me know how it goes? Unfortunately, it seems to be happening to a small subset of players (persistently) and none of the team is able to validate.

We are currently being impacted by the websocket degredation on cloudflare https://www.cloudflarestatus.com/. It looks like they've identified a fix and are resolving it now.

We are currently being impacted by the websocket degredation on cloudflare https://www.cloudflarestatus.com/. It looks like they've identified a fix and are resolving it now.

Hi friends. We're looking into these reports. If you are able to upload logs, that would be helpful for our efforts.

EDIT: We are currently being impacted by the websocket degredation on cloudflare https://www.cloudflarestatus.com/. It looks like they've identified a fix and are resolving it now.

Hi friends. We're looking into these reports. If you are able to upload logs, that would be helpful for our efforts.

This will resolve itself in the morning when the rest of the patch is released. We mistakenly split the strings into tomorrow's release, so the screen can't find them yet.

This happens every patch. Your PC client is ahead of your mobile client - you'll need to download an update on your phone for it to be compatible with games started on your PC.

We typically force update all mobile clients the day after a PC release since it takes some time for the various stores around the world to host the new version.

EDIT: I'll raise with the team to see if there's anything planned to make this less painful/more obvious about how to resolve.

This should resolve when the patch data applies in the morning. We mistakenly split up the screen from the translations.

This is a fair ask. True persistence will require some new work and is something we want but are not building in the immediate future.

You’re hitting the disconnect timeout, which is something that we recently updated to allow for it to be configured based on the mode.

I’ll follow up with the team to extend it to the max duration of a game (which is 90 minutes).

Hi! If you could include one of your logs we should be able to figure out what's happening to you. Player support should also hopefully be able to resolve this.

This should be resolved now.

That helps, perfect.

That's extremely surprising. I'll make a note to take a look, thanks!

Can I have some more info, please? Such as graphics card and driver version?

Oh, I'm sorry. It's called medium. Going to edit my above comment for clarity.

Dropping video resolution to low medium will probably resolve you. I believe this is likely graphics performance related - so changing various graphics settings is the best you'll be able to do in 2.3.

Video resolution to low medium will be 720p 30fps for these cinematics instead of 1080p 60fps. Adjusting that will only affect these new level ups, Aphelios, and Trundle. Changing baseline graphics settings will affect a lot more but also probably solve it.

I can't promise an exact timeline for a better answer, but we're actively looking at ways to make these play more consistently across a wider range of devices.

It does not match premades vs solo queues! Congrats on your wins :)

Can you let me know some more details? What type of device are you playing on? What do you have selected in your video quality settings?

You're right. We'll be fixing this soon.

Perfect, thank you as well!