We don't expect feedback, it is up to the individual player to decide whether they want to provide us feedback or not.
What we're asking is when you are providing feedback, for it to be taken seriously, its better for it to have the characteristics I mentioned before.
You are correct, we do have tools and databases to measure player game engagement etc, and we can assess trends, but this data does not provide us the more subjective feelings of the playerbase.
While we do shift through a lot of *ahem* poor feedback, if a simple guidance of how to provide feedback improves feedback quality by 10%, this greatly improved the value of data we can pull from feedback, the rate of which we can pull it, and the overall ability for us to respond productively to it.
Using my example from above, the first version there really isn't anything I can reply to that with beyond Ty for your opinion. The second version I can expand on th...
Read more