nothing happens when i launch it it just says woops crashed theres nothing it doesn't even have time to load up it's just the ubisoft crash window instantly, i use windows 11 i tried reinstalling and rebooting nothing helped
things i've tried
adding exceptions both to my ransom ware protection in both my av and windows defender built in
verify game files and or reinstalling
rebooting
running as administrator
having valhalla main game installed or not installed
@zzcool500 Hey!
Sorry to hear that Discovery Tour is crashing for you. In order to troubleshoot this, please try the steps here.
Thank you for already trying a re-install and reboot. If you need further help please let us know.
Thank you.
@zzcool500 Sorry to hear that this has persisted for you. Could you please try running compatibility mode to see if that helps?
@terradoxin & @Varlock77 Could you please confirm if you both were able to try out the troubleshooting guide previously provided by Ubi-Viral?
Thanks for reporting this to us, @zzcool500 - I really appreciate you coming back to us.
The testing we've done on our end had confirmed that Valhalla was working just fine with Windows 11, so it's really unusual you've ran into this issue. In this case, I'd like to request that you reach out to our support teams with some system files, as these will allow us to capture some information about why the game isn't launching, and investigate further.
Please see this support article, which describes how to generate a couple of system files. You'll then be able to contact us at the links below to get those files across to us. Please include your Ubisoft Connect username or email address in your message to us, as well as a link to this forum thread, so the support agent on the other end can help more quickly.
https://ubi.li/support
https://ubi.li/twitter
https://ubi.li/facebook
Please let me know if you have any trouble generating these files, or getting in touch, and thanks once again for reaching out. Let me know if I can clarify any of this post at all!
Thanks for getting back to us @sunejoergensen .
Sorry to hear our suggested troubleshooting steps haven't allowed you to run Discovery Tour yet.
As advised by @Ubi-Thrupney - for us to take a closer look into this could you please contact us with your system files?
You're welcome to get in touch via;
There we'll be able to see your system in more detail and provide more tailored support, as well as collate important information should the team need it.
Much appreciated!
@sunejoergensen I'm glad to hear that the Discovery Tour is no longer crashing for you! I also appreciate you sharing what you did in order to resolve the issue as well. I'll be glad to pass along the suggestion for asking for that specific file as well. Thank you so much for that!
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