Original Post — Direct link

I've just started playing Assassins creed Valhalla

I've been playing for 20 hours and the game has started crashing over and over again during raids, any and all raids. I have uninstalled the game and reinstalled it and the problem is still persisting.

It's a digital download of the Gold edition. I have restarted the console several times and play in offline mode 90% of the time because internet costs are insane where I live. I have updated both the console and the game.

about 2 years ago - Ubi-Borealis - Direct link

Hello there,

I'm sorry to hear that you are experiencing crashes on Xbox whilst playing Assassin's Creed Valhalla. Thank you for taking the time to share your reports with us.

If you haven't already, we would recommend that you first try some basic console troubleshooting steps for the Xbox One. These steps help to tackle a number of common causes behind technical issues in-game, such as crashes. I would also suggest performing a clean installation of the game, as this will help to ensure there are no missing or corrupted files that could be causing the crashes.

If you are still experiencing crashes after trying these steps, please can you provide us with the following information:

  • What triggers these crashes? Do they happen during specific events or interactions, or are they random?
  • When did these crashes first occur?
  • When the crash happens, have you encountered any error codes?


Thanks! 😊

about 2 years ago - Ubi-Oxavo - Direct link

Hello again @Swifkel16, thank you for providing more information about the crash and please accept my apologies for not getting back to you sooner.
Title update 1.5.1 will be deployed on all supported platforms today, April 19th, 2022, therefore would you be so kind to install it and check if the issue still persists?

Welcome to Discussions @bulldawgdad1976. That's really frustrating to read that the game keeps freezing and crashing so frequently.
Could you please confirm the following:

  • Did this only start to happen after the most recent update or did you experience crashes prior to the update
  • Does the crash occur when you do something specific in game such as fighting, viewing the map, riding a horse etc or if you are in a certain region or on a certain map
  • What is the current main story quest in your quest log

Thank you in advance.

Greetings, @EliteJelyHead , I am sorry to hear about that. Could you please clarify for me, does the game crash or you you can not launch it at all? Could you please go through the Xbox troubleshooting if you haven't already done so then try again.

Please let us know if we can help with anything else.

almost 2 years ago - Ubi-Gizmo - Direct link

Hey there @theal1en691, thanks for getting in touch. I am sorry to hear that you have also experienced crashes on the Xbox recently. Could you please go through the steps and questions previously provided by my colleague? Could you please also let me know what platform you've been playing on? This will greatly assist our investigations.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

almost 2 years ago - Ubi-Viral - Direct link

Hey folks!

At the moment this is still being looked into. I am afraid there are no further updates at this time, rest assured though once there is we will reach back out.

Thank you.

almost 2 years ago - Ubi-Froggard - Direct link

Hey @danielwlsn

Glad you were able to get back into your game and thanks for sharing what worked for you. Hope it helps others.

almost 2 years ago - UbiSushiVamp - Direct link

@bigcass03 Hi there! I am sorry to hear that the crashing continues and the troubleshooting steps did not help, please share a screenshot showing your current version of Valhalla here. Thank you!

@aksap Thank you for suggesting to update the game!