Original Post — Direct link

So, Im trying to connect the XBOX Series X to the Ubisoft network as it is needed to complete / perform some quests or see what the kid in Raventhorpe offers in the store pr contracts.

First I was getting the x70000052 error. So, I logged into Ubisoft on the Computer, verified the Password and then on the XBOX (but it did not ask for the password) it connected just fine. I was able to then receive my rewards for Quest completions.

So, then I went back to the Game and the kid in Raventhorpe still would not let me access the Store or give me a contract. Giving me the Error x00000004. So, I closed the game and Rebooted the console.

Now when the XBOX tries start the game, Im given the Error x70000009

When I move past that and click the Ubisoft Connect button, it does nothing. When I enter the game and hit [esc] and click the Ubisoft Connect. It still does nothing.


So, the Trouble Shooter: https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/troubleshooting-connectivity-issues-on-xbox-series-xors/000097279
Suggests to UNLINK the Account.

So, back onto the Computer, access my account, locate the Accounts Manager, locate the XBOX account, click UNLINK....Popup tells me Im about to Unlink and I click Continue... I unlink the Account.

I then RELINK the account via the XBOX, as the Computer Accounts manager just gives an ERROR ""Cannot login external with XBOX""

So, after relinking the ACCOUNT, Im still faced with the x00000004 error.


After using the Turn Off Console option, it gives x20000005 Error.

Using the XBOX Settings >> Full shutdown ... Still get Error x00000004

.

almost 2 years ago - Ubi-TheBerry - Direct link

Hey @greybear_one ,

Did you also give the other steps in that article a try to ensure there's nothing local impacting your connection?

If so - could you please open a direct case with us via our Support Site, Facebook or Twitter so we can take a closer look into this and your account links?

Thank you!

almost 2 years ago - Ubi-Auron - Direct link

Thanks for the update @greybear_one !

Let us know how it goes and if the issue persists after completing all the troubleshooting and testing the connection on your Ethernet cable as well!

almost 2 years ago - Ubi-Oxavo - Direct link

Hello @Greybear_one,
Thanks for getting back to us with the results of your speed test and I'm sorry to hear the issue still persists when using the wired connection.
Could you please follow advice of @Ubi-TheBerry and create a support case with us so we will have a closer look and request system files and additional screenshots from you?

Thank you in advance.

almost 2 years ago - Ubi-Perseids - Direct link

Hey @greybear_one! Thanks for the update! Keep us posted on how it goes. ๐Ÿ‘

almost 2 years ago - Ubi-Thrupney - Direct link

Howdy @greybear_one , thanks very much for keeping us updated on this.

I can see our teams are investigating the 0x00000004 error players are reporting on Series X and S, so I'd recommend keeping an eye on News & Announcements for updates about this. You could even set the category to 'watching,' and then change your Discussions settings to email you when there's a new thread in that category (let me know if you'd like more specific instructions on how to set that up). My sincerest apologies for the inconvenience in the meantime.