Original Post — Direct link

Not for long but the game autosaves frequently so it's annoying. I remember reading that a Patch fixed this issue but It's not fixed.

about 2 years ago - Ubi-Viral - Direct link

@cyczarn Hey! Sorry to hear that you are encountering this issue with the game freezing when autosaving.

In order to troubleshoot this, please try the steps here.

If the issue continues after this please let us know.

Thank you.

about 2 years ago - Ubi-Karl - Direct link

Hey @CyCzarn, thanks for the update and sorry to hear that issue persists.

Just to double-check, did you possibly happen to previously import your save file or is it the game where you've started a 'New Game' where you have this issue?

Let us know and we will take it from there!

about 2 years ago - Ubi-Oxavo - Direct link

Hello @CyCzarn and thanks for answering our questions. How many save slots do you have and do you have a possibility to load the previous save and check if the game keeps freezing?
The title update 1.5.1 will be deployed on all supported platforms today, April 19th, 2022, therefore would you be so kind to install it and check if the issue still persists?

Thank you in advance and we look forward to hearing back from you.

about 2 years ago - Ubi-SpaceCats - Direct link

@cyczarn Thanks for updating. Can you please try and see if uninstalling and reinstalling the game helps with these freezes?

about 2 years ago - Ubi-Viral - Direct link

@cyczarn Thank you for your reply and sorry to hear that this issue is still happening for you. If I may ask some questions to better determine the root cause of this issue please:

Does this happen in the same location in the game or is it completely random?
Do you have the console in a well-ventilated place?
Do you experience this issue if you use another Xbox Profile?
Do you experience any FPS or freezing issues in any other games?

Thank you and we look forward to your reply.

about 2 years ago - Ubi-Froggard - Direct link

Hey @cyczarn

Thanks for getting back to us. Could you provide a video example showing how badly this is affecting the game for you when it autosaves please so we can show this to the game team and see if they are able to reproduce it.

about 2 years ago - Ubi-Gizmo - Direct link

Hey there @cyczarn, thanks for taking the time to share that video for me. I just want to check here, are you using an imported save? What console are you playing on (for example, Series S or X?)? As we're aware that this issue has been occurring for players using an imported save. Our development team is currently hard at work looking into it.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.