[2021] Clueless Courier Mission Bugged

Hey @dascapitolin,

Sorry to hear that you are encountering this issue with the mission Clueless Courier.

So we can see what you see would it be at all possible to share with us a video using a link from a third party video sharing website?

Many thanks

@dascapitolin

Hey there.

Requesting a video is standard practice for any game bug reported to us, this is not just limited to Anno 1800. If a video is not provided with an initial bug report it will almost certainly be requested at some point by the team investigating the issue so this is usually requested early on and in general with any bug report we like to provide as much information as possible to the team on as many fronts as possible. In this instance you've described a very specific mission bug so we would require if possible a video demonstrating the issues you've explained to us in your original post. Of course if this isn't something that's possible for you to provide that's perfectly fine we'll explain that to the team, your save file has been downloaded by us and attached in our report to them so thanks for providing that for us in your original post.

We do apologise for any inconvenience caused by this bug whilst we're investigating this issue further, once we have any updates from the team regarding this or if they request any further information we'll update the thread. Thanks.

Hello DasCapitolin, thank you for the video clips.

Though this issue was reported some time ago, our Anno QA team was never able to reproduce this issue. Without being able to reproduce the issue in the first ourselves, it makes it difficult for us to see what will actually fix it.

I understand it can be disappointing when a glitched quest can affect your campaign enjoyment and has existed for some time.

Now we have more information in the form of save files and video clips, our Anno QA team will be able to take a look at this quest again and reopen the investigation with your help.

@yecats131 Hey! Thank you for your reply. Sorry to hear that you are experiencing this issue.

I have requested an update on the investigation into this, once we hear back we will reply.

Thank you.

Hey there @daftgalley1000 , thanks for reaching out about this. I'm sorry to hear you've found this issue to persist, and I can understand your disappointment with this. I'm glad you've reached out!

Our teams have advised us that, while this issue was fixed, a save file which had already started the quest before the fix we put out in 2019, or started on a map seed prior to the fix in 2019, may still run into issues.

If you've faced this issue on a brand new save in a newly started game, can you let me know? In that case, please make sure you've verified the game files, and then if it still happens, can you send us your affected save file? Please see this article showing where the save file can be found - once located, the save file can be uploaded to any file sharing service of your choice, and a link to it shared to us here in the forum thread.

Thanks very much again for this report - let me know if I can clarify these steps. I'll keep an eye out for your response

Hi @mikeos2001, welcome to Discussions!

I'm sorry to hear that you've run into this issue with a new save! Please follow the troubleshooting suggested by @Ubi-Thrupney above, and if the issue persists, be sure to follow the steps linked there to provide us with your save file too. Thank you!

Hey @Neurolancer-0 ,

Is this also the Clueless Courier mission?

And have you attempted the steps noted in this thread at all too?

Hi @Firefoxpichu!

I'm sorry you're encountering this issue! I know it's frustrating, but we ask to try troubleshooting steps to see if anything this changes about the issue, this helps us narrow down the cause!

The team needs more information about this issue to look further into it. If anyone is still encountering this and can provide a save file (either in a link from a file sharing source or by making a Support case with the file attached) I'd be happy to send that information to the team so they can investigate this issue further.