@KillStr85512134 S+, in its entirety (all of its features), isn't likely ever to be ported to official servers
@jasonwix @PepperJC @uRezyy @JoseSanchezLIVE @MrDolphin101 Nobody is arguing that there are bugs in the game that lead to high ticket volume and that isn't ideal. It's not my area to manage but its not normal for companies to have a backlog of tickets.
@FiddleSnooty The love is mutual!
@JoseSanchezLIVE @PepperJC @uRezyy @MrDolphin101 Agreed
@fordman_87 @PepperJC @uRezyy @JoseSanchezLIVE @MrDolphin101 You can mute the conversation on Twitter if you'd like.
@PepperJC @uRezyy @JoseSanchezLIVE @MrDolphin101 There are more tickets coming in than we can work. Which also means 'active enforcement' really isn't possible when the day-to-day is just working tickets to catch up.
@PepperJC @uRezyy @JoseSanchezLIVE @MrDolphin101 Because they have a backlog of a lot of tickets on console. The priority is working them and clearing them out, which does speak to team size a little.
@trent_labonte @JoseSanchezLIVE Different team - Customer Service. Which has some opportunities too :)
@PepperJC @uRezyy @JoseSanchezLIVE @MrDolphin101 That's not to say these haven't always been issues. We're just feeling them a little differently now because I don't think we adapted with the environment
@PepperJC @uRezyy @JoseSanchezLIVE @MrDolphin101 Agreed. Being discussed as well. Realizing that we do need some sense of active enforcement and some way of prioritizing. IMO its growing pains. At one point this team was enough to handle the pop. The pop grew but the team didnt
@uRezyy @JoseSanchezLIVE @MrDolphin101 @PepperJC How many official PVP servers do we have including console? They can't catch everything when it's happening. It's a really small team that's mostly set up to respond to tickets and not active enforcement.
@andieder51 I'll try to follow up on that this week and give some info next week.
@JoseSanchezLIVE @MrDolphin101 @PepperJC Valor is working on tools but we've hired a senior level person to look at this who has experience in the field. He's doing some impressive stuff - which may also free up Valor to lay the smack down to blatant offenders.
@JoseSanchezLIVE @MrDolphin101 @PepperJC I'm pushing and looking for solutions just like all of you. And honestly, I think we can find middle-ground before its too late and we lose a lot of our dedicated players. This information helps.
@JoseSanchezLIVE @MrDolphin101 @PepperJC Good feedback. I can use this
@MrDolphin101 @JoseSanchezLIVE @PepperJC It would be hard to do something retroactively to both of your points. Would doing something like a "From this point forward we're logging and these things will get your entire tribe wiped"?
@JoseSanchezLIVE @PepperJC So a massive wave?
@PepperJC @JoseSanchezLIVE Even so, what's the real solution outside of fixing said things? I'm asking genuinely. More active enforcement? I mean enforcement can't be everywhere no matter how much we staff up. We have a lot of active servers
@PepperJC @JoseSanchezLIVE It doesn't. We're at the point where we have to think of staffing like a live service game without having a live service.
@PepperJC @JoseSanchezLIVE Id also add this is only for high-level cheats (aimbotters, etc) and not things like meshing.
devtrackers.gg
