Greetings, to clarify Intrepid does not seek to censor anything
Prove it by having every employee of Intrepid step down from the moderation team and by allowing the community to vote on a new moderation team. There's no reason for you to be moderators of a community site unless you want to be able to censor criticism of your actions.
We have addressed this before. There are several community run subreddits for Ashes of Creation, I would recommend visiting them.
Hi u/TxGrayJedi,
Sorry to hear you were not properly assisted, may I have your ticket #? Currently we're on-boarding a bunch of new agents to help assist with the increase in tickets. I apologize for the inconvenience while we get everyone up to speed with our policies and pipelines. Look forward to hearing back from you soon!
Cheers, Sam
Hey u/Rivalistic, I'm sorry to hear you're experiencing this issue. Been helping you guys out behind the scenes and this seems to be a widespread concern that's stemming from a few web related hiccups.
The most common issue we're seeing during the migration is what u/Saltrenis pointed out - the known login issue with uppercase letters for some users. For now use all lowercase letters when logging into the website or launcher. Alternatively we have people coming back who have forgotten their passwords or login details. This will usually generate a "Password Invalid" message if the password is incorrect, or a "Username Invalid" message if likewise, the username is wrong.
Unfortunately the sel...
Read moreHi u/-Howitzer-,
I'm sorry to hear you experienced some confusion about your purchase. As others have stated in this thread, Alpha 1 is scheduled for September of this year. Additionally, a more finite date should be announced this weekend at PAX. If you'd like to review our current development schedule, I recommend checking out this amazing post our Moderator team put together:
https://forums.ashesofcreation.com/discussion/40288/ashes-of-creation-release-dates
An email with your Alpha 1 testing credentials will be going out clo...
Read more
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