Clash Royale Dev Tracker

Originally posted by Reeskikker

Thank you for this response. I am not the original poster but what I would love to hear is the main thing the team is working on for the next update. My favorite period in Clash Royale was I think December 2017 until April 2018, and not because the Clan War update got delayed a lot, what the community got of course pretty angry about, but because we knew the team was working on Clan Wars. So everyone was making expectations about how Clan Wars could look and that was on Reddit just an amazing time. That update didn't even have a lot of sneak peeks like the December 2017 update but it was still cool so sneak peeks are definitely not the most important thing for an update but at least knowing what you are working on could really help building hype up.

Thank you for reading!

Originally posted by Lernenberg

No, I thank you for your appreciation and work. I hope what this will get addressed properly .

All best wishes.

Originally posted by Clyde0530

Finally we get the answer now. Thank you!

However after checking, I still can see some people's best season is based on their best globe ranking, even their previous season trophy is much higher. So it is kind of confusing, as we seems have two ways to show the best season. Not able to post images in reply, otherwise I would do it.

Will the upcoming season reset make all players' best season based on their highest trophy? :O

Originally posted by Lernenberg

Drew, but I have a ton of people in my friend list where this doesn’t occurred.

Example.

Best season: 5802 trophies. Rank 3773

Previous season: 6438 trophies. Rank 4393

Why this players old stats were not changed but only from people who not reached a ranking at all? In this scenario his rank is the determining factor for best season. Not trophies.

You can also look at the top players list. None of their old ranking was replaced even though they had higher trophies than before.

Originally posted by rochastes

Dear supercell, with reference to https://www.reddit.com/r/ClashRoyale/comments/blaml6/best_season_on_profile_replaced/?utm_medium=android_app&utm_source=share, can u update us on this bug? Is our ranking gone for good? Please let us know if there's any update, thx! u/Supercell_Daria u/Supercell_Drew

Originally posted by elchapo_02

The main cause of frustration is that "Sparky Bot" that was introduced towards the back end of last year. Ever since then I have not been able to get through to an actual agent ONCE.

Luckily I haven't had any major issue, but one role that player support should fill is giving support for issues big and small, even things that are only misunderstandings and need to be cleared up and clarified.

Never being able to reach an actual support agent makes the player feel isolated when they have an issue. I don't care if removing the player support bot means longer wait times, that would be better than having to go back and forth with an unintuitive bot that gets us nowhere.

Split up support tickets by asking if the player needs an urgent response or if they're fine to wait so things like lost accounts and purchasing issues get priority, and general queries still get answered. Not being able to answer general queries is pretty frustrating.

TL;DR: The addi...

Read more

Originally posted by elchapo_02

You guys need to have a long hard look at your player support. Sorry, but it's been f**king atrocious for quite some time now. It's frustrating for us, and embarrassing for you guys. I get that whoever runs this account may not be directly related with in game support, but something needs to happen. It used to be very good, but it's honestly turned to shit.