The Elder Scrolls Online Dev Tracker

This is the official discussion thread for, "Check Out Some Amazing Cosplays Showcased At The ESO 10th Anniversary Celebration!" "After admiring many incredible costumes at the 10-Year Celebration event in Amsterdam, we have our winners!"

Thanks for the info, everyone. Just confirming we've seen these reports and are on it.

As an addendum to the above post that details the items we plan to grant to the accounts that were locked, we want to clarify that we will be granting these on both EU and NA for anyone who lost access to their account.

As mentioned in our post yesterday, we plan to provide some additional in-game items for those that had their accounts locked due to this issue. This is in addition to the Anniversary Jubilee extension for all PC players until April 25 at 9:59am EDT, and the 200 Seals of Endeavor for PC NA players that were affected from the sudden downtime Monday evening. The items we plan to grant to the accounts that were locked are as follows:

• 16,000 Seals of Endeavor
• 5x Glorious Anniversary Jubilee Gift Boxes
• Trueflame Replica Style Page
• Staff of Worms Replica Style...

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ZOS_GinaBruno;c-8091825

For those who are still blocked from logging in, we are continuing to work on resolving the locked accounts and a small number of accounts will be unlocked later today.

Hi, everyone. We have completed the restoration work for the small number of accounts mentioned in the quote above. Those players have received an email notifying them that their accounts are now restored and available. Work on the rest is ongoing, and we will have another update for you tomorrow. Thank you for your continued patience.

Thanks! Thats gives us some things to take a look at.

Hi All, we just wanted to clarify that everyone identified with a locked account as a result of the PTS issues - with the exception of a handful of players who seriously exploited - will receive future communication about additional in-game items.

Heya, thanks for the feedback! Which boss or location was this in and what in particular was causing trouble mechanic wise? We can take a look and make sure the difficulty is within the levels we expect. Thanks!

Just want to make sure this line was seen:

We are also discussing some additional in-game items we’d like to send to those that have their accounts locked, which we will share very soon.

The game code and event extension is not the only thing we plan to do to make things right for those with locked accounts. We hope to share these details in the next day or so.

Good morning everyone, As promised, we’d like to share an update to the PC NA server downtime we had Monday night. First, to acknowledge that many of you lost playtime in the middle of an event, we will extend the Anniversary Jubilee event by two days on PC NA and EU to allow you a little extra time to obtain any items or event tickets. This puts the new end date for PC realms on April 25 at 9:59am EDT. Additionally, all PC NA players will be granted an extra 200 Seals of Endeavor. For those who are still blocked from logging in, we are continuing to work on resolving the locked accounts and a small number of accounts will be unlocked later today. To set expectations, unlocking the remaining accounts and performing the necessary rollbacks will require server downtime and at that point, all remaining accounts will be unlocked at the same time. The soonest this will occur is by the end of the week but we will keep you posted on the timeline. To that end, for anyone whose ac... Read more

Just wanted to let everyone know as of 5:10pm EDT, the PTS is back online. We are continuing to work on all affected accounts that are currently locked or need to be rolled back, and we will provide the next update in the morning (eastern time). Thanks for the ongoing patience and understanding while we work through this issue.

The PTS is re-opening momentarily.

Could you all please try logging in now? This specific issue should be resolved.

Hi all, we have done some investigating and determined that login issues with signing in are related to the ESO store and account maintenance occurring right now. This is not tied to the account specific rollbacks. So once maintenance ends, you should be able to log back in. We are going to continue to monitor this as well. Thanks to everyone who assisted us in the investigation.

Inari Telvanni;c-8090229

ZOS_GinaBruno;c-8089865

ApoAlaia;c-8089849

ZOS_GinaBruno;c-8089832

CheeseTuber;c-8089819

Soooo ..... Does this mean it also affects EU players who logged into PTS and thus flagged by the system? This means any people who logged into PTS can be locked out? Or does it mean only for those who logged into the PTS AND NA live server? EDIT: Nevermind. Got confirmation from a friend who got his account locked and got the email even though he only logged into PTS and not NA .... RIP you poor buggers. I hope you guys get a decent compensation out of this ... All those style pages and tickets lost.

PC EU players should not be affected. Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Hi Gina, Thank you for the update, however PC/EU players are most definitely affected if they logged in on the PTS yeste...

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Hi everyone, We’d like to start off by saying we know this situation is upsetting and we recognize many of you are angry. To say we’re disappointed this happened is an understatement and we empathize with those that are still locked out of their accounts. Just know we are working around the clock on this and will share more information about what happened and what we plan to do to make things right later this week. Today, the first priority is getting the PTS back online which should be finished in the next few hours. We will then focus on going through all the affected accounts to get everyone their accounts back as quickly as possible. We also want to clarify that any ill-gotten gains from this issue, such as items and all currency that may have been distributed, will be removed from the economy. Thanks for sticking with us and we’ll let you know when the PTS is back online.

Ezhh;c-8089869

ZOS_GinaBruno;c-8089832

PC EU players should not be affected. Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Can we please get some more clarification? I'm an affected EU player. Logged NA just to get the daily reward, saw the issue and immediately ticketed it. I then moved back to EU and spent the night playing with some friends. Will what I did on EU be safe or rolled back? Also there are events running at the moment. Being locked out of an account right now is a huge a loss. It's already necessary to buy 5 parts toward the anniversary horse mount achievement with event tickets. If people are unable to log in for the next 2 or 3 days, due to loss of event vouchers too, that is losing us 4 to 6 parts of the mount. It's also going to mean losing all the bonus endeavors from the thieves guild event. Is anything going to be done to help those effe...

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ApoAlaia;c-8089849

ZOS_GinaBruno;c-8089832

CheeseTuber;c-8089819

Soooo ..... Does this mean it also affects EU players who logged into PTS and thus flagged by the system? This means any people who logged into PTS can be locked out? Or does it mean only for those who logged into the PTS AND NA live server? EDIT: Nevermind. Got confirmation from a friend who got his account locked and got the email even though he only logged into PTS and not NA .... RIP you poor buggers. I hope you guys get a decent compensation out of this ... All those style pages and tickets lost.

PC EU players should not be affected. Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Hi Gina, Thank you for the update, however PC/EU players are most definitely affected if they logged in on the PTS yesterday. A couple of members of our guild that jumped on the PTS to have ...

Read more

CheeseTuber;c-8089819

Soooo ..... Does this mean it also affects EU players who logged into PTS and thus flagged by the system? This means any people who logged into PTS can be locked out? Or does it mean only for those who logged into the PTS AND NA live server? EDIT: Nevermind. Got confirmation from a friend who got his account locked and got the email even though he only logged into PTS and not NA .... RIP you poor buggers. I hope you guys get a decent compensation out of this ... All those style pages and tickets lost.

PC EU players should not be affected. Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Hi everyone, Thanks for your patience while we investigated the issues affecting PC NA and the PTS. As some of you discovered, we ran into a problem where character saves on the PTS were affecting PC NA, and we locked both PTS and PC NA immediately. We have temporarily locked the affected accounts until we can restore them to a good state and will be notifying those players via email, and will be rolling back progress on PC NA from those accounts to April 15th at 9:30am EDT. This will take several days to complete and we will alert any affected players when their account is accessible again. To be clear, the rollback will primarily affect accounts that logged onto the PTS after maintenance on April 15th. Please note if your account is affected, when you attempt to log into your account on any realm you will see a message saying your account was suspended/banned. Rest assured this is not the case and it is simply how our system identifies locked accounts. The current plan is to br... Read more