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Please create support ticket and send longer video.
Please create support ticket and send longer video.
No, you do not have to worry about that. It is for security reasons.
What?
A complaint sent through the game/launcher is enough.
No need to send video to support
Well see for yourself, we decided to try Labs with my friend for the first time thinking it would be fun at least we would have some good gunfight and then die eventually because we are trash lol :D, but this happened and it didnt seem like a normal play we got headshoted both at the same time. https://www.youtube.com/watch?v=Xl_YDNPAmow
(ignore the voice, its my friend, Slovak language so you probably wont understand)
Well, the video shows a quick death, but I wouldn't call it strange.
However, if you think that that player is a cheater, you send complaints through the game or through the launcher. These complaints are not processed by the TECHNICAL SUPPORT department, which is reported in the automatic response.
That's right, complaints about cheaters are not handled by technical support specialists. This was reported to you automatically. What is the problem?
There was a notice in the launcher a few days ago if I'm not mistaken that creating tickets through the launcer was broken and that you should use the webpage to create tickets.
This issue was fixed the same day. Bug reports can (and should) be sent via the launcher
😬
It is not necessary. Complaining is enough.
Friends!
Our team is constantly working on improving Escape from Tarkov. With each patch we add new mechanics, functionality and content to the game, but more and more time we spend on testing and identifying potential problems and bugs. We need your help!
To test and run new features, content and updates before they appear in the game, and to enable players to contribute to the world of Escape from Tarkov, we launch Early Test Server (ETS).
ETS is also designed to help identify unobvious problems, bugs, and deficiencies, as well as complex bugs that cannot be found in a short time with limited effort. Thanks to your efforts, players on the main servers will receive a more stable and improved version of the game with every next update, and we in turn will get more useful information for quick fixes of detected errors.
To participate in ETS testing, you will need to apply for registration through a special form in the launcher, after which the partici...
Read more External link →Hey, i've sent a chat message to you, i have the same issue as everyone else, verification code sent but nothing on the email, cant do anything, tried also to email support team but no response..
Hello, I will answer in a PM
It should work fine now. Can you check it?
we investigated this raid. you were in a group. 3 other group members were spawned earlier than you. then they travelled further and after some time you spawned closer to them (because you are team members) and got killed by friendly fire of somebody in your group
No offense taken and I'm glad you found time to respond. Our inferences can only be made from what we hear and the information at the time. The latest podcast that was translated made it seem the team at BSG was exhausted and burnt out and therefore as a playerbase I think we find that cause for concern as we don't want Tarkov development to die. I think a lot of time the information is lost in translation. Anyway, thanks for the response!
we are not exhausted or burnt out but yes we tired. i guess it was translated not precisely. we are tired as tired in a battle but we are fully motivated to win
you are not right - you don't know how bad it was before and this rhetoric is always goes from a limited perspective and based on limited timeframe. so don't come up with ideas that we are exhausted and hopeless. its fking bullsh*t. Again - it was really worse before. But yes - new features and fixes cause new problems which will be eventually fixed. It's natural for EVERY game production. Mark my words - when the game will be in the best state - still there will be such posts. "omg im afraid about the future of tarkov" god damnit return later and see how it will be better. And make such type of post again) no offence
Can you make it easier to post videos to support, the youtube route is getting a bit tedious.
You could have a mega.nz folder that we write the support ticket ## on the video filename.
Way easier
Hello. No. YouTube or Google Drive only
Can you upload the video on youtube platform?
server was obviously lagging :/
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