Escape from Tarkov

Escape from Tarkov Dev Tracker




26 Oct

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Try to run the launcher as admin.

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Please report the problem via launcher.

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Originally posted by TwixieShip

well with live chat apparently they lifted the block on my account but i cannot confirm as i dont have $76 to buy standerd edition right now

Excellent)

Well, I can't help you with the money, haha)

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Have you contacted support?

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The Support is giving me always the same stereo type answer

I doubt that this is the only answer given to all your complaints. Could you please provide any support ticket number?


25 Oct

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Try to write to them again and explain the situation. Perhaps they will go to meet you. And don't forget to be polite)

Or ask a friend to buy a key for you as a gift. It is important to save all receipts of transactions, including those from your friend's payment system


24 Oct


23 Oct

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Originally posted by aefnor

I am going to work on that later today/this weekend. Can you please tell whoever is handling my ticket that this isn't a network related issue. They constantly think it is anything but a game bug. I can reproduce constantly. I just want it labeled properly so it is taken care of. I hope you understand.

The specialist was inattentive, reading your message (otherwise his last reply would not have been like this 17 hours ago), I will make him a remark.

We are waiting for information

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Originally posted by aefnor

I will attempt narrowing the tag causing the error tonight sir. Thanks!

Thanks)

Just put half of the dog tags in the stash and try to enter the raid. If the error persists, lay out half of the rest. As soon as the error disappears, it means you have just lay out a group in which the problematic dog tag. Place this in inventory and try next. So you will find the problem dog tag as quickly as possible)


22 Oct

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Originally posted by aefnor

Do you have the ability to read support chats?

#7591386 #7462952

I let them know of my analysis, I have already made videos documenting this issue in extreme detail (One is 2 hours long with multiple test scenarios https://www.youtube.com/watch?v=39gWRAvjksQ). The support team did not view any of these videos with a higher retention rate than 9 seconds (when I last checked). If they had actually viewed the videos I would be more inclined to help further. I have literally spent 10 hours of my life documenting it for you guys. All I have done is try to help, and all the support has done is not read or view my messages/videos in full and respond with automated messages. Then support asks for more videos to be made after not watching the first few. There are multiple videos on this reddit thread related to the issue. Those videos link to my channel where I have a playlist called "EFT Bug Reports".

Yes, sure

https://youtu.be/39gWRAvjksQ?t=2990 - A bit off-topic, but this moment is really funny)

Watching the entire video for 2 hours is really not very convenient.
Try to find the exact dog tag that is causing the error. And I'll give the information to the developers, see what can be done.

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Originally posted by eman201

How can that be? I can get into any other game, everything else works that requires an internet connection. Would my DNS setup be an issue?

There are many reasons, this should be studied. Write to support.

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Originally posted by aefnor

Hello, So it seems to me this is related to the Dog Tag Case. Not sure what happens but that causes the error. After testing, it would seem after bringing a full dogtag case (tags collected over various weeks) that it causes the error. Not bringing a dogtag case fixes the issue. I was speculating that a player is 'banned' and their tag is now null? No idea but removing the dog tag case will fix the issue. I will have to see what happens when I fill up this current one.

Could you take out the dogtags (just take out half each time) and find out which dogtag is causing the error?

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Originally posted by Bangsoo

I want to know why. I didn't change my email, and I didn't get a change email. Just a month ago, password reset worked fine.

I cannot give you an answer to this question.

Contact us with [[email protected]](mailto:[email protected]) to recover your account

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I suppose in another letter you did not explain the reason for the change of mail. Write me your email with which you wrote to us


21 Oct

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thats what we plan - make other sight more valuable. pk-06 is pure sh*t IRL so we will make it like IRL

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thank you on behalf of BSG team!