I desperately need help right now我现在迫切需要帮助I desperately need help right now我的电脑多次尝试都打不开彩虹六号,即使重新下载,也已经3周没玩了,感觉很焦虑,Y8赛季更新后出了问题,我想不是司机问题,启动游戏黑屏,然后退出弹出崩溃警告,,
I desperately need help right now我现在迫切需要帮助I desperately need help right now我的电脑多次尝试都打不开彩虹六号,即使重新下载,也已经3周没玩了,感觉很焦虑,Y8赛季更新后出了问题,我想不是司机问题,启动游戏黑屏,然后退出弹出崩溃警告,,
Hey folks! Sorry to hear that you are running into this issue when trying to launch Rainbow Six Extraction. To test and see if you still receive the same results, could you try disabling the Ubisoft Connect overlay? When disabling the overlay, try launching the game once more. Let me know if you still get the same behavior.
@crepes-o-sucre @Seagulls84
Thank you for trying! Could I have you both ensure that your game is completely updated to the newest version?
Is this still an issue for you @Mashiro_Kawaii? Sorry we missed your post, it had no category set.
Hey @DiaViekone
I'm sorry to hear your game is crashing. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and MSInfo), but you would need to contact us directly via our support site or social media to receive those from you.
Before you do, please just run through the steps in this article and see if there's anything you haven't tried yet first of all, just to rule out any of the most common causes of issues on PC.
As mentioned, if you need us to look into this further, please reach out through one of the options below with your system files (mentioned above) attached and also mention what you have tried already, just so that it doesn't get suggested to you again:
Support Ticket or Live Chat (when available)
Twitter Direct Message
Facebook Private Message
If contacting on Twitter or Facebook messages, please provide your account username and email, so we can link the chat to a support case so you can attach the files.
@DiaViekone thanks for reaching out to us. I do see an earlier case you had open is now closed. Are you able to create a new support ticket and attach the files mentioned above by Ubi-Froggard? That way our teams can take a more thorough look to diagnose this issue.