Europa Universalis IV

Europa Universalis IV Dev Tracker




11 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
From what you say this is a launcher problem, not a game issue. If you run eu4.exe and hoi4.exe directly from file explorer, do they start okay?

In this folder are some .log files:
C:/users/{userName}/AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.  

10 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
As you say, this is exclusively an Epic issue.

Do you use any type of cursor customization, such as Mouse Trails in Windows? If so, please turn it off before playing the game.

I found this older report and workaround/fix for it - does that help you too?
https://www.reddit.com/r/reddeadredemption/comments/dwhc6b  

03 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
Hmmm. You might try a Disk First Aid from the Disk Utility in MaOS.  

01 Dec

Comment
    AndrewT on Support Forums - Thread - Direct
No real idea what could cause that. Any mods involved?


Was your clean reinstall like this?

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/Europa Universalis IV AND Documents/Paradox Interactive/Europa Universalis IV folders - In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

**File Locations on Mac OS X**
The executable and DLC folder are in Users/USER/Library/Application Support/Steam/SteamApps/common/Europa Universalis IV/
To see it go to the Finder, hit command-shift-G (ie Go To) and type in ~/Library/ .
The user files (settings.txt, error logs, saved games, gfx, mods) are in /Users/USER/Documents/Paradox Intera... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Did you mean to post this in Bug Reports, perhaps?  
Comment
    AndrewT on Support Forums - Thread - Direct
Lolok in the subscription page in your Steam account - is this sub listed there as current and valid?


IF SO Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/Europa Universalis IV AND Documents/Paradox Interactive/Europa Universalis IV folders
- re-install game in Steam, run a Steam Verify when done.
- add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.  

29 Nov

Comment
    prismaticmarcus on Support Forums - Thread - Direct
The Paradox Launcher doesn't support EUIV

www.paradoxinteractive.com

PDX Launcher - Paradox Interactive

Paradox Interactive is a world leading PC games publisher known for games such as Cities: Skylines, Europa Universalis and Crusader Kings. www.paradoxinteractive.com ... Read more

23 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
Kihonglikeshistory said: I tried the windowed mode(in both Full Screen and just Windowed). But still some parts of the screen wasn't really displayed as if they are cut off. I'm wondering if there's anyone figured out?
You have a Macbook with a notch too, is that right? If so, the above answer still applies, I'm afraid!  

20 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
@grotaclas I was hoping you could see any issues in that save that might be causing this!

Zuriel492 said: (cont.) Forgot to add these
I should have asked before - can you test that save on any WIndows machine you might have access to?  
Comment
    AndrewT on Support Forums - Thread - Direct
Has it ever worked? Or never yet?


Right click on eu4.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Edit that settings.txt to say:

refreshRate=60
fullScreen=yes
borderless=no

vsync=no

Then in the launcher Game Settings menu, select fullScreen display mode.


IF that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Europa ... Read more

19 Nov

Comment
    LazySiege on Support Forums - Thread - Direct
I dont think its a big, more a problem. Are you sure you have no Mods enabled?
And did you start an ironman game?

I moved this to tech support.  

17 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
Some crashes in the AMD driver shown in there (not apparently to do with the game as such), so let's do a clean reinstall

- uninstall with this https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
- reboot
- install the latest http://support.amd.com/en-us/download
- reboot again

THEN Right click on eu4.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Edit... Read more

09 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
Right click on eu4.exe , properties, compatibility. Tick "disable fullScreen optimisations" untick every other box in that dialog, Apply and exit.

Edit that settings.txt to say:

refreshRate=60
fullScreen=yes
borderless=no

vsync=no

Then in the launcher Game Settings menu, select fullScreen display mode.


Does that help? If not, Please report the temperatures of your CPU and video (GPU)
1/ before starting the game up and
2/ after say 30 minutes' play.
If your PC's vendor has given you no way of reading temperatures, install
SPEEDFAN ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
As the dlc does not show as ready in your Epic account, of course the game cannot make use of it.

I'm sorry to bounce you around but this is clearly an Epic problem - it is their job to get your purchases from their store into your Epic account and so available to the game! We have nothing to do with any of that.  

08 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- opt out of any EU4 beta in Steam
- manually delete both the Steam/SteamApps/common/Europa Universalis IV AND Documents/Paradox Interactive/Europa Universalis IV folders
- re-install game in Steam, run a Steam Verify when done.
- add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.  

07 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
The new launcher does not run on old MacOS versions. Can you update to 12.x or later with your hardware?  
Comment
    AndrewT on Support Forums - Thread - Direct
It must be the launcher, as if it were the file system eu4.app would have the same problem, I'd say. However you could run a First Aid against the volume.  
Comment
    prismaticmarcus on Support Forums - Thread - Direct
Moved to Tech Support  
Comment
    AndrewT on Support Forums - Thread - Direct
I've seen 4 other reports of this today, all on the Epic edition, so I'm sure this is an Epic issue.

Please contact their support on this, and say that it is only happening to Epic customers.

Good luck!  

06 Nov

Comment
    AndrewT on Support Forums - Thread - Direct
Are you sure of that? Any Mac newer than about 2011 ought to be able to be updated ... the reason it no longer runs is the underlying Electron code needed to be updated for security and performance reasons.

We have a source of the older launcher for Windows
forum.paradoxplaza.com

...

Read more