EVE Online Dev Tracker

Nothing exciting this time around, I am afraid. We have a couple of longer running database tasks to perform and our development team needs additional time after maintenance to ensure everything is nice and dandy for you

I will be getting the patch notes ready for everyone first thing in the morning!

UPDATES:

27 October

11:11
It seems our hamsters got new superpowers and managed to process all the tasks in a record time! Tranquility is back online accepting connections

Happy flying, space friends o7

11:04
The extended maintenance is underway. You can view the patch notes from today’s deployment here

26 October

18:23
Downtime duration has been reduced from 45 to 25 mins total. We will be working to get TQ back online by 11:25 UTC.

Hello, space friends,

There will be an extended downtime tomorrow, 27 October, that is expected to last for up to 45 minutes. We will start accepting connections as soon as the necessary work at the back end is finished with 11:45 UTC being the latest for all services to resume.

Please plan your online journey accordingly. I will keep you updated on the status here and via EVE Status Twitter.

o7

The clone mapper is already available on the market on Sisi.
For this mass test we (CCP + ISD) will provide super carriers and we need many players to use them, so there is no need for providing supers. I still need to update the test steps, but for the first few test steps we ask you even to NOT bring super carriers, but you can switch to one then for the last step.

When you are gathering information for the tickets to Customer Support, please do me a favour and try a couple of things:

In case of disconnects or lag:

• Reboot your internet connection – reboot your computer, your wi-fi, your router, your fiber box. What exactly you need to reboot depends on your setup; in my case the router and the origin wi-fi is the same unit but I have a wi-fi range extender in addition.
• Update your computer – in particular make sure that your antivirus and firewall software is at the latest version and with latest definitions.

In case of lag, but not disconnects:

• Turn off in-game audio – we are investigating one audio defect since 13 Oct in particular that may contribute to a perception of lag. It is being worked on with high priority.

When we are still investigating, I would not want to state that. Right now we are gathering reports from players, looking at metrics, speaking with our network providers, and looking at possible defects that might contribute to a perception of lag.

There could be many things, and one of them would be general network issues in between a player and the nearest Cloudflare location. Those types of issues can be very hard to pinpoint. In addition it could be the players antivirus or firewall software, their wi-fi or router. This is why we kindly ask for support tickets to Customer Support so they can go through debugging of often seen local issues and if needed get the necessary information for the network admins.

Hello! Thank you for your feedback. We will have the issue fixed in the next release of EVE Portal. We sincerely apologize for any inconvenience this may have caused.

Hey!

We are planning a mass test on Singularity on Tuesday, October 27th, at 17:00 UTC (= EVE time)!

What exactly is being tested?

• Supercarrier Tactical Capsuleer Recloner, especially testing server performance and fleet fight situations
• Also looking into server performance of smartbombs

How to connect to Singularity for this test:

• Change the server from Tranquility to Singularity in the bottom right corner of the launcher and log in as normal.
• More detailed instructions are available here.

The issue was and remains unknown, some disturbance on the internet. Mostly affected European players and cleared up after 17 o’clock (yesterday):

image1463×553 86.7 KB

There was a very specific unknown problem that corrected itself at around 17 o’clock yesterday. If the issue did not happen before then and not after then, then it fixed. We don’t know what that was, something network related somewhere on the internet.

If it happened before then and is still happening now, but is only happening to a very small portion of players, since metrics do not indicate any large-scale wide-spread issues, then there is some probability that this is a network issue that would be located near each player, somewhere on the path from their houses house to the nearest Cloudflare colocation (from where it is routed to TQ). We have seen this before where suddenly the path from certain ISPs to Cloudflare goes bonkers.

Tickets to Customer Support, please, if this is still ongoing and started happening before yesterday.

Please submit a support ticket to Customer Support and make sure to state your RL location, what ISP your are connecting through, what kind of network (wired vs wireless, ADSL vs fiber).

Please send a traceroute from your local computer to tranquility.servers.eveonline.com and a SpeedTest to a nearby location with the ticket.

Customer Support may be able to spot a pattern and figure out what ISP might having problems.

Please submit a support ticket to Customer Support and make sure to state your RL location, what ISP your are connecting through, what kind of network (wired vs wireless, ADSL vs fiber). Please send a traceroute from your local computer to tranquility.servers.eveonline.com and a SpeedTest to a nearby location with the ticket. Customer Support may be able to spot a pattern and figure out what ISP might having problems.

This was fixed on Tuesday 20 October along with various other related improvements: https://www.eveonline.com/article/qi4t9e/patch-notes-for-version-18-10#2020-10-20.1

Tickets to Customer Support, please. We will need your RL location, which I don’t expect you to post here (in fact I don’t want you to post that information here), and we need to be able to collect and correlate the tickets we get.

Again, tickets to Customer Support, please.

Which entails that there is some probability that the issue is network related since TQ has better hardware than SiSi, they are running approx. the same code, but they are located in different parts of the world. Since you are affected and not all players then the network issue would be located near you, somewhere on the path from your house to the nearest Cloudflare colocation (from where it is routed to TQ). We have seen this before where suddenly the path from certain ISPs to Cloudflare goes bonkers.

Please submit a support ticket to Customer Support and make sure to state your RL location, what ISP your...

Looking at all of our current connection metrics everything today seems to be fine. The odd spikes yesterday are no longer occurring and abnormal logout rates are at baseline.

If there is an issue that we are not seeing in the metrics, then we will need tickets to Customer Support with details on RL location, what ISP they are connecting through, what kind of network (wired vs wireless, ADSL vs fiber). Also a traceroute from their local computer to tranquility.servers.eveonline.com and a SpeedTest to a nearby location with the ticket.

So if you or your eve friends are still having connection issues please reach out to us at ...

Hmm, I may have misunderstood in my discussion with the team. It’s sounding more like the chance for a system to have ice at all for that day has been reduced, and not the respawn chance.

I will pass along the feedback here and try and get clarification once we’re back to work next week.

It’s really tricky to pin-point this if there is not a general problem affecting all players. In the last 30 days there haven’t been much change in latency to the nearest Cloudflare POP

image1851×581 105 KB

(a...

While not related to the original issue of this thread, we’ve had a few small spikes in logouts that we’ve been monitoring today but it’s been rather sporadic and not everyone is effected - but it is being investigated.

As of the last couple hours things are appearing more stable.