Gems of War Dev Tracker

Hello

Just a quick heads up that this issue will be fixed in the next update!

Thank you for your patience.

Hello

Thank you for the video, it is very much appreciated!

I’ve created a report and passed on the video and details to the development team.

This was reported pretty quickly after the update yesterday and we created a known issue for more updates:

If anyone need further assistance, it is best to submit a ticket.

In regards to the new Cosmic Dragons, there has been an influx of players crafting the wrong Eggs without realising before it is too late. Either just clicking the incorrect one or not realising they haven’t gone through the update.

Please read the confirmation in the Soulforge before you craft anything, in case you have selected the wrong Egg and end up crafting Gem Eggs and not Cosmic Eggs.

We’ve made some improvements to performance so there should be less lag now. We’re currently also working on further improvements which will take more time to work through, test and release (possibly able to release these improvements sometime next week, we’ll keep you posted), but hopefully what we’ve already done has improved things a bit.

The underlying issue is fixed as far as we can tell, if you never stopped experiencing the issue and also didn’t reinstall after the last time on the original bug report when we mentioned reinstalling would work that time, and had that confirmed by everyone - then your issue is a continuation of the original bug and not the bug being reintroduced or new.

This is an important distinction. Because it means either the bug is fixed and you just need to reinstall to clear your data and have the fixed files installed OR there is a new bug that requires a new and different fix to the previous one.

Currently, from the information provided it looks like you just need to reinstall as it appears you never received the fixed files.

I know it’s a hassle and I apologise that it’s necessary.

Hey,

These issues should have been fixed months ago, everyone who reinstalled at the time had the error resolved I believe.

I wasn’t able to reproduce the issue on my iphone either just now.

When was the last time you tried reinstalling? If it was before the last time we updated the original bug report for this, the reinstall should work this time.

I know it’s a massive pain to do but I would be surprised if it didn’t work at this point.

Sorry you’re still having the issue.

Hello

The fix should be live now and so your teams shouldn’t be clearing anymore!

Please note that they will only clear now at weekly reset if the restrictions change.

Hello

There should be a fix rolling out for this issue in the next 24-48hours.

Hello

Thank you for the details.

I’ll pass them onto the development team for further investigation.

Hello

For further investigation, please answer a few quick questions

• Which regions were you playing PVP in that made your teams disappear?
• Does this bug of team disappearing happen even if you are only playing in one region?
• What were the troops in your PVP teams?
• Please provide your Invite Code.

Hello

Thank you for the screencaptures and for the provided invite code.

I’ve made the development team aware of this issue!

Currently the gold bonus should be working for PVE, and the fix for PVP should be rolled out in the coming 24 hours.

Happy PVPing adventurers!

Playstation players, the new in app purchases will be available from December 22nd

Switch players, you will receive 7.3 in the new year, we will let you know the date once it’s confirmed

Actually, we had to reschedule half of December and January after we thought they were finalised already, so it takes time to work out what to shuffle where and get approvals

Just like anything in life a lot of things are pretty simple when everything is going smoothly, and they’re not so quick and simple when a wrench gets thrown in.

I know it’s easy from the outside to think everything looks quick and easy, and if it were it would just be done as simply as you think it would be. If it’s not done, it means that when you have the whole picture, it actually wasn’t simple.

Hello

Thank you for the screencaptures and the reports.

Just wanted to give a quick heads up that this issue has been reported to the development team!

Hello

I’ve notified the development team today again about this issue.

I can confirm that we are still investigating and to keep an eye out for any updates.

In the meantime, I’d recommend troubleshooting steps such as clearing your cache just in case!

Thank you all for your patience

The Faction Assault event shop only has the Epic Faction Troop in it so it would have been the only one you got from buying event shop tiers.

Hey,

I’ve passed your feedback onto the team.
In addition, we’ve also requested for the scoring to be displayed in the game so it’s easier to check for everyone.

In the meantime, the best way to see which battles to fight would be to check the blog as it lists the full scoring which isn’t always tied to rarity, here is the link for this week’s scoring:

These should already be available in your Collection. If you can’t see them please force close and re-open the game and check again and let me know if you’re still having issues.

Hello again

Just wanted to let you know that I’ve let the development team know about this issue!