I don't work on support tickets or in game bug reports, so I can't speak to those, but the @ definitely got lost, so I apologize for that! This is slightly personal but hopefully will help give a bit of context--I've been away quite a bit the past few months due to some minor eye surgery, a death in the family, and the annual studio closure over the holidays.
So I very much appreciate our mods for bringing it to my attention now so I can make sure it gets in front of the right people.