Hell Let Loose Dev Tracker

Hi Release,

We're sorry to hear you're having this issue with the XP not saving.
This is a different issue to what was reported here a year ago.

The team is currently investigating this as a priority, if possible can you please share any server names of where you've experienced the issue?

Get back to us when you can!

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with the XP not saving.

The team is currently investigating this as a priority, if possible can you please share any server names of where you've experienced the issue?

Get back to us when you can!

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with the XP, we've moved the thread to report a problem to be able to help.

This is currently being investigated as a priority, if possible can you please all share with us any server names of servers you've experienced the issue on?

Get back to us when you can.

Regards,
Team17 Support

Hi all,

We've moved the thread to report a problem to help further.

If you're experiencing VoIP issues, please follow all of the steps in our VoIP article.[team17.helpshift.com]

If these do not help, please pop us an email over here[team17.helpshift.com] and we can try to help further.

Regards,... Read more

Hey The Emperor's Chosen,

Thank you for sharing with us!

We've moved this thread to the report a problem forum so we can help further.

Can you please confirm any names of the servers you've experienced the issue on?

Get back to us when you can!

Regards,
Team17 Support

Hey Jagged07,

Thank you for getting in touch with us about this issue and for sharing your report, we've moved this to the report a problem forum.

Our team is actively investigating the root cause and working on a solution.

Please feel free to stay tuned for updates on a potential fix via our Discord channel at https://discord.gg/hellletloose.

We appreciate your understanding and apologize for any inconvenience.

Regards,
Team17 Support

Hi both,

Thanks for your replies.

Could you please confirm for us the following:

• Any names of the servers you've experienced the issue with.
• Whether you're experiencing this on both community and/or official servers?

Get back to us when you can!

Regards,
Team17 Support

Hi Sleeper,

Thanks for getting in touch!

There is Steam maintenance on a Tuesday, so it's most likely due to this.

Please make sure to completely restart your Steam and game and then reload the title to see if the issue continues!

Regards,
Team17 Support

Hey all,

We're sorry to hear you're having this issue.

Can you please pop us an email over here[team17.helpshift.com] and we can try to help further with the issue you're experiencing.

Thank you!

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue!

Please rest assured that this issue is being investigated and we hope for a fix as soon as possible.

In the meantime, turning off cross-play may allow you to play the game without the issue.

Apologies for any inconvenience this may cause and thank you for your patience!

Regards,
Team17 Support

Hey zelfdestructgaming,

We're sorry to hear you're having this issue.

We have just released an update that hopefully resolves this issue, can you please make sure to update your game and see if the issue is resolved or not?

Get back to us when you can!

Regards,
Team17 Support

Hi both,

We're sorry to hear you're having this issue.

Please can you both try installing vcredist packages directly from the Microsoft page:

1. Go to the Microsoft official download page here.[support.microsoft.com]
   
2. Install packages for Visual Studio 2015, 2017, and 2019. You will need to install two files: x86 and x64.
   
3. Reboot your PC and retest the game.

Get back to us when you can.

Regards,
Team17 Support

Hey Orihalcon,

We're sorry to hear you're having this issue with VoIP.
We've moved your thread to report a problem so we can help further.

Can you please try the steps we have in our VoIP article[team17.helpshift.com] and let us know if they help at all?

Get back to us when you can!

Regards,
Team17 Support

Hi both,

We're sorry to hear you're having this issue with the MG.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Hi FJed1,

Thanks for getting in touch with us and sharing this feedback also.
We’ll be sure to make this available to the team for consideration as well.

Thank you.

Regards,
Team17 Support

Hi CrunkRabbit,

Thanks for getting in touch with us.

We greatly appreciate the feedback you have provided on the flamethrower fire.
We’ll be sure to make this available to the team for consideration.

If you have any more queries or further insight, then please feel free to contact us again.

Thank you.

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with the settings.

This is unfortunately an on-going issue however we have passed on all of your reports to the team.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hey there,

We're sorry to hear you're having this issue. We've moved your thread to report a problem to help further.

Can you please try the steps in our VoIP article[team17.helpshift.com] to see if they help at all?

Get back to us when you can.

Regards,
Team17 Support

Hey Kronos,

We're sorry to hear you're having this issue with connection. We've moved your thread to report a problem to help further.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
...

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Hi Django,

We're sorry to hear you're having this issue with stuttering. We've moved your thread to report a problem to help further.

Can you please try the steps given above by Anar Kay and see if they help at all?

If not, so that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more