Hell Let Loose Dev Tracker

Hi both,

We're sorry to hear you're having this issue with crashes.

Can you please both share with us your dxdiag information?

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey Sakom120,

We're sorry to hear you're having this issue.

Can you please go through our help article[team17.helpshift.com] to see if they help at all?

Get back to us when you can!

Regards,
Team17 Support

Hi Ajit Pai,

We're sorry to hear you're having this issue!

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? ...

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Hello,

We're sorry to hear you're having this issue.

Can you please send us a screenshot of the error that you receive so we can help further?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Get back to us when you can!

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with the settings.

Please rest assured that this is currently being investigated, we have passed on your reports to the team.

In the meantime, please can you make sure that your settings file is not set to read-only.

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

Regards,
Team17 Support

Hi shoXxer,

We're sorry to hear you're having this issue.

Can you please go through the steps in our help article[team17.helpshift.com] on this issue and then test if the issue continues?

Get back to us when you can!

Regards,
Team17 Support

Hey mla306,

We're sorry to hear you're having this issue.

Can you please tell us whether you receive any error messages at all when this happens?

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, ...

Read more

Hey Owen :),

Thanks for getting in touch - sorry to see you're having some issues playing Hell Let Loose.

Can you please run through all the steps provided in the following articles:

• Hell Let Loose: Lost Connection to Host[team17.helpshift.com]
  
• Hell Let Loose: Host Closed the Connection...

Read more

Hey all,

Thanks for getting in touch with us - sorry to hear you're having issues with a Fatal Error crash.

Could you please shoot us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey all,

Thanks for getting in touch with us - sorry to hear you're having issues with your XP in Hell Let Loose.

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose. We've received multiple reports about this problem, which appears to have surfaced following Steam Maintenance last Tuesday. Our dedicated team is actively investigating and diligently working on a resolution with Valve.

Can you all please confirm if this is still happening for you as of today?

If so, please can you provide the following information:

• Is this happening on Official or Community servers (or both)?
  
• Can you share the names of the servers that you've noted this happening on?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support

Hey [YT]ronin_the_47th,

Thanks for getting in touch with us - sorry to hear you're having issues with your XP in Hell Let Loose.

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose. We've received multiple reports about this problem, which appears to have surfaced following Steam Maintenance last Tuesday. Our dedicated team is actively investigating and diligently working on a resolution with Valve.

Can you please confirm if this is still happening for you as of today?

If so, please can you provide the following information:

• Is this happening on Official or Community servers (or both)?
  
• Can you share the names of the servers that you've noted this happening on?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support

Hey Morelore,

Thanks for getting in touch with us - sorry to hear you're having issues with your XP in Hell Let Loose.

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose. We've received multiple reports about this problem, which appears to have surfaced following Steam Maintenance last Tuesday. Our dedicated team is actively investigating and diligently working on a resolution with Valve.

Can you please confirm if this is still happening for you as of today?

If so, please can you provide the following information:

• Is this happening on Official or Community servers (or both)?
  
• Can you share the names of the servers that you've noted this happening on?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support

Hey all,

Thanks for getting in touch with us - sorry to hear you're having issues with your XP in Hell Let Loose.

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose. We've received multiple reports about this problem, which appears to have surfaced following Steam Maintenance last Tuesday. Our dedicated team is actively investigating and diligently working on a resolution with Valve.

Can you all please confirm if this is still happening for you?

If so, please can you provide the following information:

• Is this happening on Official or Community servers (or both)?
  
• Can you share the names of the servers that you've noted this happening on?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support

Hey both,

Thanks for getting in touch with us - sorry to hear you're having issues connecting to servers in Hell Let Loose.

So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?

• Troubleshooting Network Connectivity[team17.helpshift.com]

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

• What country are you currently livin...

Read more

Hey rebelbebel,

Thanks for getting in touch with us - sorry to hear you're having issues with the servers.

If your friends would like to troubleshoot the issues they are having with servers or VoIP, please ask them to shoot us an email over here[team17.helpshift.com] using our contact form and we can take a closer look into this for them.

Just to confirm, do you find you're queuing for empty servers? Are you playing through Steam or Game Pass?

Get back to us when you can.

Regards,
Team17 Support

Hey Mini G,

Thanks for getting in touch with us - sorry to hear you're having issues running Hell Let Loose.

If you find after trying some of the above suggestions, the issue persists, can you please shoot us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey [TFK] Blaze,

Thanks for getting in touch with us - sorry to hear you're having issues with a Fatal Error.

Could you please shoot us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey Poison,

We're sorry to hear you're having this issue with audio.

Is the default audio device on Windows set correctly to the devices that you are wanting to use?
To make sure, right-click the audio icon in the bottom right corner - click open sound settings - make sure that the Input & Output devices are set to the correct devices that you are wanting to use.

We hope this helps!

Regards,
Team17 Support

Hey all,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts.

Thank you for your patience and understanding.

Regards,
Team17 Support

Hi all,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem, which appears to have surfaced following a Steam Maintenance on Tuesday.

Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period.

Thank you for your patience and understanding.

Regards,
Team17 Support