Hell Let Loose Dev Tracker

Hi Damage,

We're sorry to hear you're having this issue with VoIP, we've moved your thread to report a problem to offer further support.

By all sliders are you referring to the in-game sliders or Windows audio sliders?
Is it only some player's the issue occurs with? If so it may be that those specific player's just have their mic low for example.

Can you please also try the steps in our help article[team17.helpshift.com] to see if any of them help resolve the issue?

Do let us know if they help at all!

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with lag on El Alamein.

We have passed on your repots to the team to investigate further.

We would recommend in the meantime to make sure that your systems and GPU drivers are all up to date.

You can also try running Steam and the game in admin to see if that helps:

To run the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Installed Files' tab.
   
3. Click 'Browse'
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

Tp run Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam).
   
2. Right click the Steam executable.
   
3. Follow the above...

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Hey Stormy,

We're sorry to hear you're having this issue with VoIP, we've moved your thread to report a problem to offer further support.

Could you please try the steps in our help article to see if they help resolve[team17.helpshift.com] the issue?

Please do let us know of any changes!

Regards,
Team17 Support

Hi all,

If you're experiencing issues when vaulting can you please share the following information with us;

• What map(s) this occurs on and what area(s)
• What is the exact wall or object you're trying to vault
• What happens exactly - how are you unable to vault?
• If it just when running or whether you were trying to shoot a weapon/were shooting a weapon
• How often the issue occurs

As well as anything else you think would be helpful for us.

If possible, if you have any video or screenshots that would also be very helpful for us to see exactly what is happening.

Do let us know!

Regards,
Team17 Support

Hi [BiO] Nex,

We're sorry to hear you're having this issue with the guns not shooting sometimes.
We've moved your thread to the report a problem forum!

Thank you for sharing your report with us we greatly appreciate it.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Hey Zephlar,

We're sorry to hear you're having this issue, we've moved your thread to report a problem so we can help further.

This is something the team is currently investigating, we've passed on your report to the team.

In the meantime, the following has helped some other players with the same or similar issues.

Please make sure that your settings file is not set to read-only.

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hey [GS] Hectortavera,

Thanks for getting in touch with us - sorry to hear you're receiving the Lost Connection to Host error message in Hell Let Loose.

We've moved your post into the Report a Problem channel so we can troubleshoot this further with you.

Firstly, please make sure that the game is not being blocked by your antivirus software.

If it's not your antivirus, then please check if have any of the following software installed on your PC:

• GameFirst VI
  
• Aura Sync
  
• Nahimic
  
• Armoury Crate
  
• MSI Afterburner

If you do, please press Ctrl+Alt+Del to open Task Manager, find the software on the list, right-click on each and select End Task. Alternatively, you can uninstall this software in your Windows Control Panel > Programs and Features if the issue persists, then reboot your PC and open the game to check if the problem has been resolved.

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Hi Beefsteak,

We're sorry to hear you're having this issue, we've moved your thread to the report a problem forum so we can try to help further!

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

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Hi all,

We're sorry to hear you're having this issue with crashes.
We have moved the thread to report a problem so we can help further with this.

Anyone experiencing such issue can you please tell us what, if any, error messages you receive when this happens?
Please share these with us exactly as shown.

So that we can better understand the problem and recommend a solution, we would like to request that you please also send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hi all,

We're sorry to hear you're having this issue with stutters, we've moved the thread to report a problem to offer further support.

Can anyone experiencing the issue please send us your dxdiag information so we can better understand the problem and recommend a solution:

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hi Wilihey,

We're sorry to hear you're having this issue with crashing, we've moved your thread to report a problem to offer further support.

Do you receive any error messages when this occurs and if so what are these exactly, please?

Can you please also send us your DxDiag information via the steps below so that we can better understand the problem and recommend a solution: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hi Turbo,

We're sorry to hear you're having this issue with VoIP.
We've moved your thread to the problem a problem forum so we can try to help further with this issue.

Can you please try the steps in our Voip Help Article[team17.helpshift.com] to see if any of these resolve the issue?

Get back to us when you can!

Regards,
Team17 Support

Hey ForrestFox,

We're sorry to hear you're having this issue with VoIP.

Can you please confirm for us what the exact issue with VoIP you're experiencing is?
We can then try to help further!

Get back to us when you can.

Regards,
Team17 Support

Hi madmitch,

We're sorry to hear it happened again!

Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If the issue continues, can you please try and repair the Steam Library?

1. In the top-left corner, click on the Steam menu
   
2. From the menu, select Settings
   
3. Navigate to the Storage tab on the left sidebar
   
4. In the right-hand pane, click the three horizontal dots next to C:\Program Files (X86)\Steam
   
5. Select Repair Folder

Please then follow the on-screen instructions and let the library folder be repaired. Then test whether repairing the folder fixed the error.

Get back to us when you can!

Regards,
Team17 S...

Hey madmitch,

Thanks for getting back to us.

Does nothing happen when you click resume?

Can you please clear your Steam download cache?
To do this:

1. From your Steam Client, open the Settings panel by selecting "Steam > Settings" from the top left client menu.
   
2. In the Settings panel, select the Downloads tab and you'll find the "Clear Download Cache" button at the bottom.
   
3. Try to download the update

We hope this helps!

Regards,
Team17 Support

Hi madmitch,

We're sorry to hear you're having this issue with download the update.
We've moved your thread so that we can offer further support.

Could you please tell us exactly what the issue you're experiencing with downloading is?
Do you receive any error messages or codes and if so what are these exactly, please?

Get back to us when you can!

Regards,
Team17 Support

Hi DiViNe NeKO,

We're sorry to hear you're having this issue.
We've moved your thread to report a problem so we can offer further support.

Can you please try all of the steps in our help article[team17.helpshift.com] and let us know whether these help at all?

Get back to us when you can.

Regards,
Team17 Support

Hi [CFr] Beri74,

We're sorry to hear you're having this issue.
We've moved your thread to report a problem so we can help further.

There is a current issue with settings, etc resetting, the team is looking into this.
As a workaround the following may help:

Please can you make sure that your settings file is not set to read-only.

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hey 🎮Shinigami🇮🇱,

Thanks for getting in touch with us - sorry to hear you're having issues with your VoIP.

Can you please try updating your audio drivers? To do this:

1. Open your Windows Device Manager by opening the Windows Task Bar
   
2. Type Device Manager in the search field and press Enter
   
3. Expand the Sound, video and game controllers drop-down menu
   
4. Right-click all devices and select Update driver

Additionally, deleting the following folder: C:\Users\\AppData\Local\HLL and allowing the program to regenerate the files may help to bring back your VoIP.

Note: After this, you will have to reassign your Settings and Keybinds.

If your router is using IPv6, we would recommend disabling that option. To do this please go to your router settings and find the IPv6 option - it can usually be found in advanced settings - then disable it.

To do this on Windows 10:
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Hey SolidGround,

We're sorry to hear you're having this issue with connection.
We've moved your thread to report a problem to help further.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   ...

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