Hell Let Loose Dev Tracker

Hello [OFAW] Turbo, El Goretto

Thank you for getting in touch with us as well.

Please do follow the steps we have provided above to see if they help at all with the error.

If not, can all players experiencing the issue please confirm for us where and when exactly this occurs?

Get back to us when you can.

Regards,
Team17 Support

Hi Cuebe,

We're sorry to hear you're also experiencing this.

As mentioned above can you please follow the steps given in our help article to see whether these help with the issue?

We look forward to hearing from you.

Regards,
Team17 Support

Hey Seahips,

We're sorry to hear you're having this issue as well.

Can you please follow the above advice and help guide to see if this helps with the error at all?

Get back to us when you can!

Regards,
Team17 Support

Hey cmac0725,

We're sorry to hear you're having this issue with this error.

Can you first please make sure that you're on the normal build and not the Public Testing build of the title?

If you are on the normal live build, can you please go through our help article[team17.helpshift.com] and follow the steps to see if they help?

Do get back to us with any outcome!

Regards,
Team17 Support

Hey Odysseus,

Thanks for getting in touch with us.

Is this when using a scope or just viewing with the normal character view?
What draw/view distance do you also have the setting on?

Do you have any screenshots of this you can also share with us?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")
... Read more

Hey Freelance-_-,

We're sorry to hear you're experiencing these issues.

In regards to the VoIP issues, can you please try the following solutions:

Leaving the server and getting back into another one should help with the VoIP issues.

1. Open your Windows Device Manager by opening the Windows Task Bar, type Device Manager in the search field, and press enter
   
2. Expand the "Sound, video and game controllers" dropdown menu
   
3. Right-click all devices and select "Update driver"

Additionally, delete the following folder: C:\Users\\AppData\Local\HLLL and allowing the program to regenerate the files might bring back VOIP.

Note: after this, you do have to redo your Settings and Keybinds.

If the game can't detect a microphone:

Please make sure that your microphone is set as the default communication device in your Windows settings.

1. Select the Start button, type Sound in the search...

Read more

Hey Doozle,

We're sorry to hear you're having this issue.

Can you please clear your game cache in localappdata folder:

1. Click on the windows logo, type %localappdata%, and Enter
   
2. Open HLL folder and go to Saved > Config > WindowsNoEditor
   
3. Delete GameUserSettings.ini file (if this does not work, delete the entire HLL folder)
   
4. Launch game.

Please note this will reset all of your in-game settings but hopefully will then allow you to change the settings properly again.

Get back to us when you can!

Regards,
Team17 Support

Hey SSG Henson USA ret.,

We're sorry to hear you're having issues with a crash while trying to play Hell Let Loose.

Can you please confirm if you are receiving any error messages at all when this occurs and if so, can you share with us what they say exactly as they appear?

Could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey LittleB,

Sorry to see you're experiencing some performance issues while playing Hell Let Loose.

I can see from your DxDiag that you have Nahimic installed on your system - this has been known to interfere with multiple titles and could be causing some of the Audio crash issues appearing on your DxDiag also.

We would recommend uninstalling this software before retesting the game. To do this:

1. Search Device Manager in your Windows search bar
   
2. Expand the section titled Sound, video and game controllers and locate Nahimic
   
3. Right-click the device and select Uninstall Device

Please also uninstall any related Nahimic Devices in Software devices.

If the issue persists following this, and to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”...

Read more

Hi pr0x,

We're sorry to hear you're having this issue as well.

Can you please confirm for us what platform you're having an issue with achievements on?

Please also follow the above steps to help with the XP issue, as mentioned this is currently being investigated with Valve.

Get back to us when you can.

Regards,
Team17 Support

Hey CLix,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem and our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Some players recently reported that unhiding their game on Steam resolved the issue, to do this please open Steam and go to Hell Let Loose in your Steam library. On the main page where it says 'Play', on the right side there is a settings cog button, please press this and go to Manage - unhide this game.

If you are opted into the S... Read more

Hi Suicidal Maniac,

We're sorry to hear you're having this issue with rubber banding.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? ...

Read more

Hi GhostDog,

We're sorry to hear you're having this issue with finding servers.

Is the issue still on-going?
Are you looking for community or official servers?
What Steam download region do you currently have selected in the Steam settings?

Get back to us when you can.

Regards,
Team17 Support

Hey Dionysus,

Thank you for sharing that with us!

Unfortunately, we don't see any Hell Let Loose crash information but we do see the Epic launcher crashing, so to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Please can you also try running the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Installed Files' tab.
   
3. Click 'Browse'
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compati...

Read more

Hey Kinetic Bullet,

Thanks for sharing with us.

We'll add it to the file on the issue for the team to look at!

Thanks again for sharing the screenshots and information with us, we greatly appreciate it.

If you have any other questions or experience any other issues, please do not hesitate to get back in touch with us!

Regards,
Team17 Support

Hey Dionysus,

We're sorry to hear you're having this issue with crashes.
Thanks for also letting us know what you've tried already.

Do you receive any error messages at all? If so what are these exactly as shown, please?

Can you please also send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hi Kinetic Bullet,

Thanks for getting back to us.

We have indeed looked at the screenshots, unfortunately it's not possible to see if there was anything underneath, or the other side etc, which is why we wanted to confirm.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Hey Kinetic Bullet,

We're sorry to hear you're having this issue with the Recon vehicle.

Can you please give us any further information on what happened exactly?
Was it stuck on anything, any bricks, or terrain?
Was the engine turning on when you got into it or does nothing happen?

Get back to us when you can.

Regards,
Team17 Support

Hey Sponcho,

We're sorry to hear you're having this issue with performance.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Hello,

Thanks for getting in touch with us!

Unfortunately, it's not possible to actually add anyone from Xbox, you just need to join the same server that they are already on to play together.

One they have joined a server, please ask them to share the server name with you to search for and then also join it.

We hope this helps!

Regards,
Team17 Support