Hell Let Loose Dev Tracker

Hey madmitch,

Thanks for getting back to us.

Does nothing happen when you click resume?

Can you please clear your Steam download cache?
To do this:

1. From your Steam Client, open the Settings panel by selecting "Steam > Settings" from the top left client menu.
   
2. In the Settings panel, select the Downloads tab and you'll find the "Clear Download Cache" button at the bottom.
   
3. Try to download the update

We hope this helps!

Regards,
Team17 Support

Hi madmitch,

We're sorry to hear you're having this issue with download the update.
We've moved your thread so that we can offer further support.

Could you please tell us exactly what the issue you're experiencing with downloading is?
Do you receive any error messages or codes and if so what are these exactly, please?

Get back to us when you can!

Regards,
Team17 Support

Hi DiViNe NeKO,

We're sorry to hear you're having this issue.
We've moved your thread to report a problem so we can offer further support.

Can you please try all of the steps in our help article[team17.helpshift.com] and let us know whether these help at all?

Get back to us when you can.

Regards,
Team17 Support

Hi [CFr] Beri74,

We're sorry to hear you're having this issue.
We've moved your thread to report a problem so we can help further.

There is a current issue with settings, etc resetting, the team is looking into this.
As a workaround the following may help:

Please can you make sure that your settings file is not set to read-only.

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hey 🎮Shinigami🇮🇱,

Thanks for getting in touch with us - sorry to hear you're having issues with your VoIP.

Can you please try updating your audio drivers? To do this:

1. Open your Windows Device Manager by opening the Windows Task Bar
   
2. Type Device Manager in the search field and press Enter
   
3. Expand the Sound, video and game controllers drop-down menu
   
4. Right-click all devices and select Update driver

Additionally, deleting the following folder: C:\Users\\AppData\Local\HLL and allowing the program to regenerate the files may help to bring back your VoIP.

Note: After this, you will have to reassign your Settings and Keybinds.

If your router is using IPv6, we would recommend disabling that option. To do this please go to your router settings and find the IPv6 option - it can usually be found in advanced settings - then disable it.

To do this on Windows 10:
... Read more

Hey SolidGround,

We're sorry to hear you're having this issue with connection.
We've moved your thread to report a problem to help further.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   ...

Read more

Hey syn | Hinjima,

We're sorry to hear you're having this issue.
We've moved your thread to report a problem so can help further.

This is unfortunately an issue the team is currently looking into, we have shared your report with them to aid in their investigation.

However, you can try the following steps to see if they help.

Please make sure that your settings file is not set to read-only:

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

We hope this helps in the meantime.

Regards,
Team17 Support

Hi robinsoN,

We're sorry to hear you're having a crash issue.
We've moved your thread to report a problem so can help further.

Thanks for sharing your dxdiag information with us in advance!

Can you please try the steps in our help article here[team17.helpshift.com] to see if they help with the problem?

Let us know if they help!

Regards,
Team17 Support

Hey Mateuszek,

We're sorry to hear you're having this issue with lost connection to host errors.
We've moved your thread to report a problem so can help further.

Can you please try the steps in our help article[team17.helpshift.com] to see if they help resolve the issue?

Do let us know of any changes!

Regards,
Team17 Support

Hey Space Force the Movie,

We're sorry to hear you're having this issue.

Could you please share with us a screenshot of the error?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Get back to us when you can.

Regards,
Team17 Support

Hey Goodzi,

Thanks for getting in touch with us - sorry to hear you're having issues with your settings not saving.

This is a known issue and the team is working really hard to solve it.

In the meantime, can you please make sure your GameUserSettings file is not set to 'Read Only'? To check this please go to the following location:

• C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor

Then right-click the file named GameUserSettings.ini and select Properties. Then make sure that Read Only isn't ticked and that under the Security tab, both Read and Write are allowed.

Some players have reported that this resolved the issue for them, so please do let us know how you get on!

Regards,
Team17 Support

Hey daltonestone43,

Thanks for getting in touch with us.

The friend's section is only loadable when you have friend's online and in-game already on Steam.

There is no friend list on Hell Let Loose as it pulls from Steam itself.

So you would need to have Steam friends online and in-game to be able to load the friends list section.

We hope this helps!

Regards,
Team17 Support

Hey all,

Thanks for getting in touch with us - sorry to hear you're having some performance issues with Hell Let Loose. We have moved this thread to the Report a Problem section so we can troubleshoot this further with you :)

If you're still experiencing these issues, please could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey [MG] IloFranjo_HD,

We're sorry to hear you're having this issue!

Is this now resolved or are you still experiencing the issue?

Let us know!

Regards,
Team17 Support

Hey donaldshetter,

We're sorry to hear you're having this issue.

Can you please go to your Steam - settings - In-game - change the server browser pings to 3000 or 5000 but NOT automatic.
Then test if the issue continues.

If the issue does not resolve, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently li...

Read more

Hey doc,

We're sorry to hear you're having this issue.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Hey doc,

Thanks for getting in touch - sorry to see you're having some issues with your gunfire in Hell Let Loose.

Can you please confirm if there are specific guns that this is happening on or is it occurring on all rifles and automatic guns?

Get back to us when you can.

Regards,
Team17 Support

Hello,

We're sorry to hear you're having this issue with VoIP.
We've moved your thread over to report a problem forum to offer further support.

Could you please confirm the exact issue you're experiencing with VoIP?

Can you also please carefully try go through this article[team17.helpshift.com] to see whether this helps at all?

Get back to us when you can!

Regards,
Team17 Support

Hey supercacamanguay,

We're sorry to hear you're having this issue, we've moved your thread to report a problem so we can offer further support.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Hello,

We're sorry to hear you're having this issue, we've moved your thread to report a problem so we can offer further support on this issue.

Can you please go through and try all of the steps in this article[team17.helpshift.com]

If the issue continues after trying each step, can you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents...

Read more