Hell Let Loose Dev Tracker

Hello Yanouk,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the game kicking you out and then your progress missing.

First, can you just confirm you are able to get back into the game to play it?

Please do not worry as player progress is saved server side and this problem is due to a disconnect between the client profile and Steam.

The first thing to try is to play a full game like this and when you finish the match the levels you have should be restored.

If this does not happen then can you completely close Steam(open task manager and make sure no Steam is open there) Then reopen Steam and verify the game's files,to do this follow the steps below:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If the problem continues after this then ple... Read more

Hi there,

We're sorry to hear you're having this issue.
We've moved you thread over to the report a problem forum so that we can offer further support.

Could you please confirm the exact error message that you receive?
Any screenshots of this in English would be very helpful for us so that we can then offer the correct support for the issue.

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screen... Read more

Hey Xtreamchocolate,

We're sorry to hear you're having this issue.
We've moved you thread over to the report a problem forum so that we can offer further support.

Could you please confirm the exact error that you receive?
Any screenshot of this in English would be very helpful for us to be able to help further with this issue.

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the for... Read more

Hello Hecleas,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the performance of the game.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it or ...

Read more

Hey Lordhyper,

Thanks for getting in touch with us - sorry to hear you're having issues launching the game.

Unfortunately, your Intel Arc A770 graphics card doesn't meet the requirements for this title.
We would recommend you upgrade your machine to the minimum requirements listed below so that you can run the game with no issues.

System Requirements - taken directly from the Steam store page.

Minimum:

Requires a 64-bit processor and operating system
• OS: Windows 10 64bit
  
• Processor: Intel Core i5-6600/AMD Ryzen 3 1300X
  
• Memory: 12 GB RAM
  
• Graphics: NVIDIA GeForce GTX 960 4GB/AMD Radeon R9 380 4GB
  
• DirectX: Version 11
  
• Network: Broadband Internet connection
  
• Storage: 30 GB available space

Recommended:

Requires a 64-bit processor and operating system
• OS: Windows 10 64bit
  
...

Read more

Hello Takeshi,

Thank you for getting in touch with us.

We would just like to confirm if you need any assistance or if you have had no problem since disabling the XMP.

We look forward to your reply.

Regards,
Team17 Support

Hey EtnaStyles,

We're sorry to hear you're having this issue with the audio.

Can you please try the steps in this article[team17.helpshift.com] to see if any help?
They are for having no audio but the steps will be helpful for any audio issues.

Let's also try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

Get back to us when you can.

Regards,
Team17 Support

Hey there!

I'm sorry to hear you're running into an issue with EAC.

You can get in touch with them directly by using this link: https://www.easy.ac/en-us/support/?next=contact and request technical support.

To see what system requirements are needed to run Hell Let Loose, please visit the store page: https://store.steampowere... Read more

Hey everyone,

It’s time to begin submitting your questions for the AMA!

So that we can look to tackle as many questions as we can, we’ll be inviting team members from across some of the different disciplines within the studio to prepare answers, which I’ll then be sharing on Reddit.

To ensure community members across different time zones can participate, this AMA will be open for 24 hours, aiming to provide answers by Friday. While the AMA is open, we’ll use this time to collate all the facts we need to address your questions with as much information as possible.

Not around for the AMA? Don’t worry, we’ll post the questions and responses in a future dev brief so you’ll be able to catch up at a later date.

Thank you for supporting Hell Let Loose, and taking the time to ask your questions, make sure to keep an eye on your thread for Friday!

Please head to Reddit and visit the pinned posts for more details.

Hey Midnight,

Thanks for getting in touch with us.

Unfortunately, private servers are paid for and run by players themselves.
We're unable to help with how these servers are run.

We would recommend choosing a different server if you are having issues with one or playing official servers that are busy.

If you wish to discuss this further, please use either the normal 'discussions' forum or you can use the correct channels in the Hell Let Loose Discord.[discord.gg]

Thank you.

Regards,
Team17 Support

Please note that the use of any third-party modification tools or overlays that gives some players an unfair advantage in Hell Let Loose, is not condoned.

Players who use these tools do so at their own risk and may be subject to Easy Anti-Cheat action.

Hey everyone,

I'm sorry to hear the SA servers are continuing to suffer poor performance.
The issues the SA servers seem to be experiencing have already been raised to the team, with a hardware reset having already been carried out that has successfully prevented a lag hiccup during low server count, however, the team are currently still investigating performance.

Any further information you can provide would be extremely helpful.

This information could include:
Timestamps for crashes
Server player count upon performance issues arising

Thank you in advance!

Originally posted by MoistGamer: Just unlocked? 0.1% of people have it... I was a rifleman on the new map for the full hour. While I did excellent, and I appreciate the freebie... I def didnt ride in a jeep once.

:buzzed:

We're aware there's an issue causing players to unlock certain achievements, and are looking into a fix!

Originally posted by GNold:

Originally posted by Wombat Medic: We recommend verifying your game files once you've downloaded the update! This can help prevent any corrupt files.

Clearing Download Cache in Steam Settings did the trick.
Thank you for your prompt response.

Glad you managed to sort it! :)

Originally posted by GNold: Just appeared after a 40 minute update.
Any ideas?

We recommend verifying your game files once you've downloaded the update! This can help prevent any corrupt files.

Greetings Voltz,

Thank you very much for your comprehensive reports/feedback - in this section of the forums we can only address and escalate the bug reports that you added in your post, most are known but we had no success yet in getting them fixed. As a lot of the points raised are feedback, we have moved the post to the appropriate forum.

Regards,

Team17 Support

No compatible servers found - FIX 📢

Hi everybody.

We have a temporary solution for not being able to see HLL servers in the browser, until it's rolled out and fixed properly.

1. Locate Hell Let Loose EasyAntiCheat folder in Steam\steamapps\common\HellLetLoose\EasyAntiCheat
2. Launch EasyAntiCheat_Setup
3. Click on the Repair Service button and wait for it to complete the installation.
4. Launch Hell Let Loose via STEAM

You should now be able to enlist and see all the servers!

We will update further once we hear an official announcement.

Thanks for your patience and support

Can confirm a continued focus on optimisation.

Our next patch, Patch 16, which is on a rather close horizon is focused on optimisations - primarily for Stalingrad, but there will be some global ones too.

Originally posted by Martubb: Supposedly in the next patch

Can confirm another optimisation pass for Patch 16 (the next one).

There will be extra focus in that patch given to Stalingrad, which includes a planned bug fix for stuttering on the map, as well as further optimisation on the map itself.

Sorry I don't have a date to share just yet, but I hope you find this info useful!

Hey Stevie,

Hell Let Loose does feature bullet penetration yes!

This does mean that even barricades, more specifically Tier 1 & 2 versions can be shot through by certain weaponry.

Concrete bunkers should be giving you supreme protection though, unless someone gets a sneaky shot on an exposed limb or your head.

If you think something amiss is occurring please feel free to contact us at www.team17.com/support with any footage you may have.