Hell Let Loose Dev Tracker

Hi Django,

We're sorry to hear you're having this issue with stuttering. We've moved your thread to report a problem to help further.

Can you please try the steps given above by Anar Kay and see if they help at all?

If not, so that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

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Hi Gen X,

We're sorry to hear you're having this issue.

If you're experiencing an issue with no servers compatible error can you please try the steps in the following article.[team17.helpshift.com]

If the issue continues, please contact us by email here.[team17.helpshift.com]

Re... Read more

Hey Meta,

We're sorry to hear you're having this issue, we've moved your thread to report a problem to help further.

Are you still experiencing the issue?
If so what resolution and display mode are you trying to use?

Get back to us when you can.

Regards,
Team17 Support

Hey moraes766,

We're sorry to hear you're having this issue, we've moved your thread to report a problem to offer further support.

Can you please confirm whether you open the game via Steam or using a desktop shortcut?

What anti-cheat steps have you tried already, please, so that we do not repeat the same solutions to you.

Get back to us when you can.

Regards,
Team17 Support

Hi NX,

We're sorry to hear you're having this issue, we've moved your thread to the report a problem to help further.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is you...

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Hey Harold Gillies,

Thanks for getting in touch with us.

As this appears to be a different issue than what the thread is about, can you please shoot us an email over here[team17.helpshift.com] so we can investigate this further?

We look forward to hearing from you.

Regards,
Team17 Support

Hey Traxys,

We're sorry to hear you're having this issue, we've moved your thread to report a problem to help further.

This error is due to a system error, another player who experienced this replaced their corrupt DLL file with a new one and enabled the .NET Framework 3.5 in Windows.

We're unable to give steps on how to do this but you may be able to contact a PC specialist or do an online search on how to do this.

We would also recommend the following steps:

Install vcredist packages directly from the Microsoft page:

1. Go to the Microsoft official download page here....

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Hi Zephlar,

Thanks for your reply.

The steps don't help everyone unfortunately, but as mentioned the issue is currently being investigated.

We have shared your report with them already.

Again, our apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hi Closer,

We're sorry to hear you're having this network error, we have moved your report to the report a problem thread to help further.

If you've already done some steps can you please confirm what these are for us so that we do not repeat the same solutions to you?

Get back to us when you can.

Regards,
Team17 Support

Hey Piraat,

We're sorry to hear you've experiencing the mentioned issues.

The team is currently looking into the deployment of the MG weapons and the grenade issue, we've passed on your report.

Are you reporting the same vaulting issues as mentioned by the OP?
If not, can you please confirm for us what the issue with vaulting you've experienced is?

And can you please also share further information on the issue with the tanks?

Do you have any video or screenshots of this?
What exactly do you mean by out of bounds? Are they getting somehow to areas they should not be able to?
We have not had any reports of such an issue so any further information you can share would be very helpful!

Get back to us when you can.

Regards,
Team17 Support

Hey R2D2-the one & only,

We're sorry to hear you've experienced these issues and thank you for the detailed report. We've moved the thread to report a problem to help further.

Most of these issues the team is aware of and currently working on, we've passed on your reports.

Can you please tell us some more information on the invisible walls?

We're aware of an issue with an invisible wall at a bridge on Kursk however we're unaware of any others, if you could please share any screenshots or videos of the area that this is occurring that would be helpful to share with the team. It would be useful to know the map and coordinates of the areas also.

Regarding VoIP - The team is looking into VoIP however if you or anyone you know experiences any VoIP issues, you can try the steps in our ... Read more

Hi all,

We're sorry to hear you're having this issue - we've moved the thread to the report a problem thread so that we can help further.

Can you please all try the following steps:

Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If the issue continues, please can you all send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt ...

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Hey Zelensky, ILYAPEX,

We're sorry to hear you're having this issue, we've moved your thread to report a problem so that we can help further.

Can you please share with us a screenshot of the error(s) that you receive?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Get back to us when you can!

... Read more

Hey Hummus.,

Thanks for getting in touch - sorry to see you've experienced some issues while playing Hell Let Loose.

Regarding the spawn issue - this is a known issue and the team is working really hard to solve it - I have logged your report with them and we're hoping for a fix as soon as possible.

Can you please confirm if the issue you're having with grenades is occurring on all grenades each time you throw one or is this happening intermittently/with specific grenades?

With your ping - so we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?

• ...

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Hey ICARDIIIIIIIIIIIIIIIIIIIIIIIIIII,

Thanks for getting in touch.

As ☆SPAC3M4R1N3☆ has mentioned, the team are aware of this occurring and is working hard to address this - I have logged your report with them and we're hoping for a fix soon.

If you find you're having consistent crashes while playing, we'd be more than happy to troubleshoot these with you further in the meantime, we'd just need your DxDiag :)

You can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste...

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Hey Icy Narco❄,

We're sorry to hear you're having this issue, we have moved your thread to report a problem so we can offer further help.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more