Hell Let Loose Dev Tracker

Hi Wilihey,

We're sorry to hear you're having this issue with crashing, we've moved your thread to report a problem to offer further support.

Do you receive any error messages when this occurs and if so what are these exactly, please?

Can you please also send us your DxDiag information via the steps below so that we can better understand the problem and recommend a solution: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

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Hi Turbo,

We're sorry to hear you're having this issue with VoIP.
We've moved your thread to the problem a problem forum so we can try to help further with this issue.

Can you please try the steps in our Voip Help Article[team17.helpshift.com] to see if any of these resolve the issue?

Get back to us when you can!

Regards,
Team17 Support

Hey ForrestFox,

We're sorry to hear you're having this issue with VoIP.

Can you please confirm for us what the exact issue with VoIP you're experiencing is?
We can then try to help further!

Get back to us when you can.

Regards,
Team17 Support

Hi madmitch,

We're sorry to hear it happened again!

Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If the issue continues, can you please try and repair the Steam Library?

1. In the top-left corner, click on the Steam menu
   
2. From the menu, select Settings
   
3. Navigate to the Storage tab on the left sidebar
   
4. In the right-hand pane, click the three horizontal dots next to C:\Program Files (X86)\Steam
   
5. Select Repair Folder

Please then follow the on-screen instructions and let the library folder be repaired. Then test whether repairing the folder fixed the error.

Get back to us when you can!

Regards,
Team17 S...

Hey madmitch,

Thanks for getting back to us.

Does nothing happen when you click resume?

Can you please clear your Steam download cache?
To do this:

1. From your Steam Client, open the Settings panel by selecting "Steam > Settings" from the top left client menu.
   
2. In the Settings panel, select the Downloads tab and you'll find the "Clear Download Cache" button at the bottom.
   
3. Try to download the update

We hope this helps!

Regards,
Team17 Support

Hi madmitch,

We're sorry to hear you're having this issue with download the update.
We've moved your thread so that we can offer further support.

Could you please tell us exactly what the issue you're experiencing with downloading is?
Do you receive any error messages or codes and if so what are these exactly, please?

Get back to us when you can!

Regards,
Team17 Support

Hi DiViNe NeKO,

We're sorry to hear you're having this issue.
We've moved your thread to report a problem so we can offer further support.

Can you please try all of the steps in our help article[team17.helpshift.com] and let us know whether these help at all?

Get back to us when you can.

Regards,
Team17 Support

Hi [CFr] Beri74,

We're sorry to hear you're having this issue.
We've moved your thread to report a problem so we can help further.

There is a current issue with settings, etc resetting, the team is looking into this.
As a workaround the following may help:

Please can you make sure that your settings file is not set to read-only.

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hey 🎮Shinigami🇮🇱,

Thanks for getting in touch with us - sorry to hear you're having issues with your VoIP.

Can you please try updating your audio drivers? To do this:

1. Open your Windows Device Manager by opening the Windows Task Bar
   
2. Type Device Manager in the search field and press Enter
   
3. Expand the Sound, video and game controllers drop-down menu
   
4. Right-click all devices and select Update driver

Additionally, deleting the following folder: C:\Users\\AppData\Local\HLL and allowing the program to regenerate the files may help to bring back your VoIP.

Note: After this, you will have to reassign your Settings and Keybinds.

If your router is using IPv6, we would recommend disabling that option. To do this please go to your router settings and find the IPv6 option - it can usually be found in advanced settings - then disable it.

To do this on Windows 10:
... Read more

Hey SolidGround,

We're sorry to hear you're having this issue with connection.
We've moved your thread to report a problem to help further.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   ...

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Hey syn | Hinjima,

We're sorry to hear you're having this issue.
We've moved your thread to report a problem so can help further.

This is unfortunately an issue the team is currently looking into, we have shared your report with them to aid in their investigation.

However, you can try the following steps to see if they help.

Please make sure that your settings file is not set to read-only:

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

We hope this helps in the meantime.

Regards,
Team17 Support

Hi robinsoN,

We're sorry to hear you're having a crash issue.
We've moved your thread to report a problem so can help further.

Thanks for sharing your dxdiag information with us in advance!

Can you please try the steps in our help article here[team17.helpshift.com] to see if they help with the problem?

Let us know if they help!

Regards,
Team17 Support

Hey Mateuszek,

We're sorry to hear you're having this issue with lost connection to host errors.
We've moved your thread to report a problem so can help further.

Can you please try the steps in our help article[team17.helpshift.com] to see if they help resolve the issue?

Do let us know of any changes!

Regards,
Team17 Support

Hey Space Force the Movie,

We're sorry to hear you're having this issue.

Could you please share with us a screenshot of the error?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Get back to us when you can.

Regards,
Team17 Support

Hey Goodzi,

Thanks for getting in touch with us - sorry to hear you're having issues with your settings not saving.

This is a known issue and the team is working really hard to solve it.

In the meantime, can you please make sure your GameUserSettings file is not set to 'Read Only'? To check this please go to the following location:

• C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor

Then right-click the file named GameUserSettings.ini and select Properties. Then make sure that Read Only isn't ticked and that under the Security tab, both Read and Write are allowed.

Some players have reported that this resolved the issue for them, so please do let us know how you get on!

Regards,
Team17 Support

Hey daltonestone43,

Thanks for getting in touch with us.

The friend's section is only loadable when you have friend's online and in-game already on Steam.

There is no friend list on Hell Let Loose as it pulls from Steam itself.

So you would need to have Steam friends online and in-game to be able to load the friends list section.

We hope this helps!

Regards,
Team17 Support

Hey all,

Thanks for getting in touch with us - sorry to hear you're having some performance issues with Hell Let Loose. We have moved this thread to the Report a Problem section so we can troubleshoot this further with you :)

If you're still experiencing these issues, please could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey [MG] IloFranjo_HD,

We're sorry to hear you're having this issue!

Is this now resolved or are you still experiencing the issue?

Let us know!

Regards,
Team17 Support