Hell Let Loose Dev Tracker

Hey Dionysus,

We're sorry to hear you're having this issue with crashes.
Thanks for also letting us know what you've tried already.

Do you receive any error messages at all? If so what are these exactly as shown, please?

Can you please also send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

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Hi Kinetic Bullet,

Thanks for getting back to us.

We have indeed looked at the screenshots, unfortunately it's not possible to see if there was anything underneath, or the other side etc, which is why we wanted to confirm.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Hey Kinetic Bullet,

We're sorry to hear you're having this issue with the Recon vehicle.

Can you please give us any further information on what happened exactly?
Was it stuck on anything, any bricks, or terrain?
Was the engine turning on when you got into it or does nothing happen?

Get back to us when you can.

Regards,
Team17 Support

Hey Sponcho,

We're sorry to hear you're having this issue with performance.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

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Hello,

Thanks for getting in touch with us!

Unfortunately, it's not possible to actually add anyone from Xbox, you just need to join the same server that they are already on to play together.

One they have joined a server, please ask them to share the server name with you to search for and then also join it.

We hope this helps!

Regards,
Team17 Support

Hi both,

We're sorry to hear you're having this issue with lag.

Can you please confirm what servers this occurs on and whether it is on both community and official servers?

So we can ensure you have the best connection, can you please also both follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. St...

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Hi Max6599,

We're sorry to hear you're having this issue with not seeing all of the Hell Let Loose servers available.

Can you please follow what Ratt has mentioned above however please can you remove it from the Automatic option and try something like 3000 or the non automatic 5000?
You can also try the lower options to see if they help if the higher ones do not.

Please can you also try running the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Installed Files' tab.
   
3. Click 'Browse'
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

And then please try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam).
   ...

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Hello,

We're sorry to hear you're having this issue with the game crashing.

Can you please tell us more on what happens exactly?
Does the game close, freeze, black screen?

So that we can better understand the problem and recommend a solution, we would like to request that you please also send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hi Nink,

We are sorry to hear that you're having experience issues whilst playing Hell Let Loose.

We have received multiple reports about this problem and our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts.

Some players have recently reported that unhiding their game on Steam resolved the issue, to do this please open Steam and go to Hell Let Loose in your Steam library. On the main page where it says 'Play', on the right side there is a settings cog button, please press this and go to Manage - unhide this game.

If you are opted into the Steam Beta Client:

1. Go to your Steam Library > Hell Let Loose page.
   ...

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Hey SGT_RC_Jones(DB),

We're sorry to hear you're having this issue!

Can you please go through our help article[team17.helpshift.com] specifically for this error following each step provided to see if they help at all?

Do let us know how you get on!

Regards,
Team17 Support

Hey Vinlander,

We're sorry to hear you're having this issue with grenades.

Could you please confirm exactly what is happening when trying to use grenades so we can confirm whether this is something the team is investigating?

Please also confirm if the issue you're experiencing occurs with all grenades, or specifically a certain side, such as German grenades, Allies, etc.

Get back to us when you can!

Regards,
Team17 Support

Hey Rajesh,

We're sorry to hear you're having this issue with a disk write error.

Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

Do let us know of the outcome!

Regards,
Team17 Support

Hey Greasy Chicken Thighs,

We're sorry to see you've been experiencing some issues with your VoIP.

Can you please run through the steps in the following article to see if you're able to get your comms back:

• Hell Let Loose: VoIP Issues[team17.helpshift.com]

If the issue persists following this, please do let us know and we can investigate further.

Regards,
Team17 Support

Hey RoseReaper77,

We're sorry to see you're having some issues with a crash while launching Hell Let Loose.

Let's try to check your game installation to make sure that no corrupted files are causing the problem. To do this:

1. Right-click on the game in your Steam Library
   
2. Choose Properties
   
3. Switch to the Local Files tab and press Verify integrity of game files...

Then attempt to run the game to see if the issue is resolved.

If that hasn't worked to solve your Pak Chunk error, then please navigate to the following directory:

• C:\Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL\Content

Please then delete the Paks folder.

Then attempt to verify your files again following the steps provided above.

Can you confirm if you are overclocking your PC at all as mentioned by @Ratz | Zak? If so, please try... Read more

Hey Cava,

We're sorry to see that you're having some issues with the South American servers at present.

Unfortunately, we're receiving similar reports from other players who are also experiencing the same issue - we appreciate the frustration this is causing at present.

The team are aware of this occurring and are working hard to address this as soon as possible.

In the meantime, can you please confirm if you have crossplay enabled or disabled?

Get back to us when you can.

Regards,
Team17 Support[/b]

Hey Jackson,

Sorry to see you're having some issues with your resolution in Hell Let Loose.

Can you please open the game in Windowed mode - in the game settings, under Video, you should then see a drop-down menu appear named Fullscreen Resolution with the available resolution options - if you then choose this to match the correct resolution of your monitor and select Apply Settings at the bottom of the window, then set the game back to full screen, do these settings take effect?

If the issue persists following this, would you be able to provide a video of this occurring at all so we can take a closer look?

You can either upload it here on Steam and provide us with the link, upload it to YouTube as an unlisted video and provide us with a link or alternatively, you can email it to us ... Read more

Hey all,

Sorry to read that you're experiencing some performance issues while playing Hell Let Loose.

Can you all please follow the steps in the article below, just so we can make sure that you have the best connection:

• Troubleshooting Network Connectivity[team17.helpshift.com]

If you find that after performing the steps in the article provided above you're still experiencing the same issue can you share with us the following information:

• What country are you currently living in?
  
• Steam Download Region (Steam Settings, Downloads)
  
• What...

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Hey all,

We're sorry to see you're having some performance issues while playing Hell Let Loose.

Can everyone please follow the steps in the article below:

• Troubleshooting Network Connectivity[team17.helpshift.com]

If you are still experiencing the same performance issues after performing the steps in the article provided above and opening your NAT, can you please try turning off Crossplay to see if this helps at all?

If this does not help, please can you share with us the following information:

• What country are you currently living in?
  
• Ste...

Read more