Hell Let Loose Dev Tracker

Hey TECE,

We're sorry to see you've experienced this while playing Hell Let Loose.

Could you please pop us an email over here[team17.helpshift.com]with a bit more information on when this is occurring as well as a screenshot of the message you receive in-game?

We can then take a closer look into this - we look forward to hearing from you!

Regards,
Team17 Support

Hey gog_sas,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem and our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Some players recently reported that unhiding their game on Steam resolved the issue, to do this please open Steam and go to Hell Let Loose in your Steam library. On the main page where it says 'Play', on the right side there is a settings cog button, please press this and go to Manage - unhide this game.

Please feel free to join... Read more

Hi Grizz,

We're sorry to hear you're having this issue!

Can you please check as capel mentioned above and make sure you're not using the Public Testing build?

If this is not the case, can you please go through our help article[team17.helpshift.com] and follow all of the steps to see if they help at all?

Get back to us when you can!

Regards,
Team17 Support

Hi StormyWeather,

We're sorry to hear you're having this issue with VoIP.

Could you please tell us some more information on what the exact issue you're experiencing with VoIP is?

Get back to us when you can.

Regards,
Team17 Support

Hey Hybrid,

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose.

We've received multiple reports about this problem and our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Some players recently reported that unhiding their game on Steam resolved the issue, to do this please open Steam and go to Hell Let Loose in your Steam library. On the main page where it says 'Play', on the right side there is a settings cog button, please press this and go to Manage - unhide this game.

Please feel free to join ... Read more

Hey Hybrid @ Best,

We're sorry to hear you're having these issues.

The team is currently looking into the issue with the settings being reset, some players have reported however that the following steps helped:

Make sure that your settings file is not set to read-only.

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

Can you please share with us a screenshot of the fatal error you receive?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "En...

Read more

Hi Dusty,

We're sorry to hear you're having this issue with your DLC purchase.

Can you please right-click the game - go to properties - DLC tab - check that all of the DLC is ticked.

If they are already, when you load the game can you please go to the barracks - check whether the DLC is showing there in each country. Some DLC is locked until you reach a certain level such as Level 7 medic for example.

Get back to us when you can!

Regards,
Team17 Support

Hi both,

We're sorry to hear you're having this issue with crashes.

Can you please both share with us your dxdiag information?

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey Sakom120,

We're sorry to hear you're having this issue.

Can you please go through our help article[team17.helpshift.com] to see if they help at all?

Get back to us when you can!

Regards,
Team17 Support

Hi Ajit Pai,

We're sorry to hear you're having this issue!

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? ...

Read more

Hello,

We're sorry to hear you're having this issue.

Can you please send us a screenshot of the error that you receive so we can help further?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Get back to us when you can!

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with the settings.

Please rest assured that this is currently being investigated, we have passed on your reports to the team.

In the meantime, please can you make sure that your settings file is not set to read-only.

You can find it in :
C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Left-click to highlight, then Right-click the gameusersettings file - properties - make sure read-only is not ticked.

Regards,
Team17 Support

Hi shoXxer,

We're sorry to hear you're having this issue.

Can you please go through the steps in our help article[team17.helpshift.com] on this issue and then test if the issue continues?

Get back to us when you can!

Regards,
Team17 Support

Hey mla306,

We're sorry to hear you're having this issue.

Can you please tell us whether you receive any error messages at all when this happens?

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, ...

Read more

Hey Owen :),

Thanks for getting in touch - sorry to see you're having some issues playing Hell Let Loose.

Can you please run through all the steps provided in the following articles:

• Hell Let Loose: Lost Connection to Host[team17.helpshift.com]
  
• Hell Let Loose: Host Closed the Connection...

Read more

Hey all,

Thanks for getting in touch with us - sorry to hear you're having issues with a Fatal Error crash.

Could you please shoot us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

Read more

Hey all,

Thanks for getting in touch with us - sorry to hear you're having issues with your XP in Hell Let Loose.

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose. We've received multiple reports about this problem, which appears to have surfaced following Steam Maintenance last Tuesday. Our dedicated team is actively investigating and diligently working on a resolution with Valve.

Can you all please confirm if this is still happening for you as of today?

If so, please can you provide the following information:

• Is this happening on Official or Community servers (or both)?
  
• Can you share the names of the servers that you've noted this happening on?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support

Hey [YT]ronin_the_47th,

Thanks for getting in touch with us - sorry to hear you're having issues with your XP in Hell Let Loose.

We are sorry to hear that you have encountered experience issues whilst playing Hell Let Loose. We've received multiple reports about this problem, which appears to have surfaced following Steam Maintenance last Tuesday. Our dedicated team is actively investigating and diligently working on a resolution with Valve.

Can you please confirm if this is still happening for you as of today?

If so, please can you provide the following information:

• Is this happening on Official or Community servers (or both)?
  
• Can you share the names of the servers that you've noted this happening on?

Thanks in advance for any further information you can provide - get back to us when you can.

Regards,
Team17 Support