Hell Let Loose Dev Tracker

Comment

13 Nov 12:21 Team17_Assist on Steam Forums - Thread - Direct

Hey donaldshetter,

We're sorry to hear you're having this issue.

Can you please go to your Steam - settings - In-game - change the server browser pings to 3000 or 5000 but NOT automatic.
Then test if the issue continues.

If the issue does not resolve, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

What country are you currently li...

Comment

13 Nov 12:18 Team17_Assist on Steam Forums - Thread - Direct

Hey doc,

We're sorry to hear you're having this issue.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:

Hold down the Windows Key and press R
The Run dialog should appear. Type dxdiag in the available text field.
Click OK
Click Save All Information
Set the Save as type to Text File (*.txt)
Save the file DxDiag.txt to your Desktop so it is easy to find.
Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Comment

10 Nov 16:22 Team17_Service on Steam Forums - Thread - Direct

Hey doc,

Thanks for getting in touch - sorry to see you're having some issues with your gunfire in Hell Let Loose.

Can you please confirm if there are specific guns that this is happening on or is it occurring on all rifles and automatic guns?

Get back to us when you can.

Regards,
Team17 Support

Comment

09 Nov 09:29 Team17_Assist on Steam Forums - Thread - Direct

Hello,

We're sorry to hear you're having this issue with VoIP.
We've moved your thread over to report a problem forum to offer further support.

Could you please confirm the exact issue you're experiencing with VoIP?

Can you also please carefully try go through this article[team17.helpshift.com] to see whether this helps at all?

Get back to us when you can!

Regards,
Team17 Support

Comment

07 Nov 10:03 Team17_Assist on Steam Forums - Thread - Direct

Hey supercacamanguay,

We're sorry to hear you're having this issue, we've moved your thread to report a problem so we can offer further support.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:

Hold down the Windows Key and press R
The Run dialog should appear. Type dxdiag in the available text field.
Click OK
Click Save All Information
Set the Save as type to Text File (*.txt)
Save the file DxDiag.txt to your Desktop so it is easy to find.
Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Comment

07 Nov 09:54 Team17_Assist on Steam Forums - Thread - Direct

Hello,

We're sorry to hear you're having this issue, we've moved your thread to report a problem so we can offer further support on this issue.

Can you please go through and try all of the steps in this article[team17.helpshift.com]

If the issue continues after trying each step, can you please send us your DxDiag information via the steps below:

Hold down the Windows Key and press R
The Run dialog should appear. Type dxdiag in the available text field.
Click OK
Click Save All Information
Set the Save as type to Text File (*.txt)
Save the file DxDiag.txt to your Desktop so it is easy to find.
Open the .txt file, copy all the contents...

Comment

07 Nov 09:49 Team17_Assist on Steam Forums - Thread - Direct

Hi all,

We're sorry to hear you're having this network error, we've moved the thread to report a problem forum so we can offer further support.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If the issue continues, we would recommend checking whether you have any firewall or blocks on your router with your ISP, as this can also cause the issue.

Please do get back to us on any outcome!

Regards,
Team17 Support

Comment

06 Nov 16:32 Team17_Assist on Steam Forums - Thread - Direct

Hello,

We're sorry to hear you're having this issue, we've moved your thread to report a problem to help further!

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:

Hold down the Windows Key and press R
The Run dialog should appear. Type dxdiag in the available text field.
Click OK
Click Save All Information
Set the Save as type to Text File (*.txt)
Save the file DxDiag.txt to your Desktop so it is easy to find.
Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Comment

06 Nov 16:31 Team17_Assist on Steam Forums - Thread - Direct

Hey ovgejmer,

We're sorry to hear you're having this issue, we've moved your thread to report a problem to help further.

Can you please try the steps in this article[team17.helpshift.com] to see if they help at all?

Get back to us when you can!

Regards,
Team17 Support

Comment

06 Nov 16:23 Team17_Assist on Steam Forums - Thread - Direct

Hey DeathDealer,

Thanks for getting in touch with us.
We've moved your thread to report a problem.

Can you please confirm whether you're experiencing crash issues and if so, please can you share any crash errors you receive with us?

Get back to us when you can.

Regards,
Team17 Support

Comment

06 Nov 16:22 Team17_Assist on Steam Forums - Thread - Direct

Hey Funk,

We're sorry to hear you're having this issue. we've moved your thread to report a problem.

Thank you for sharing your report with us we greatly appreciate it.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Comment

06 Nov 16:22 Team17_Assist on Steam Forums - Thread - Direct

Hey TastyBits,

We've moved your thread to report a problem to help further.

We have replied to all emails from the weekend, if you have emailed us please do check there.
We will continue support through email as well if you have contacted us by email.

If you have not, please do let us know!

Regards,
Team17 Support

Post

02 Nov 14:01 Wombat Medic on Steam - Thread - Direct

Hey everyone,

Public Testing for Patch 14.5 is now live for 24 hours over on the Hell Let Loose (Public Testing) Steam App!

Patch 14.5 will be released later this month, and we want to get your feedback on updates to the British forces, plus the brand new El Alamein dusk map.

Work In Progress
These PTE sessions are a way for you as a community to feedback on Hell Let Loose work in progress, which means we can look to implement your feedback before a patch or update is released. Although we can currently only hold public testing sessions on PC, we encourage everyone to take part to be able to share feedback.

Streaming & Recording PTE Sessions
You are welcome to both stream and record PTE footage, but as these sessions are showing unfinished work, it’s always good to let your individual communities know that the footage is from a PTE session, where you might encounter unfinished items, bugs, and other issues.

For today’s session, ... Read more

Post

02 Nov 14:01 /u/ on Steam - Thread - Direct

A lil somethin somethin: You can find the details for this event on the announcement page here.

Comment

02 Nov 08:53 Team17_Assist on Steam Forums - Thread - Direct

Hi ILKAY,

We're sorry to hear you're having this issue. We've moved your thread to report a problem so that we can help further.

Can you please confirm the exact error message? Is it just 'a network error has occured'?

When exactly does this occur?
Does it happen on all servers that you try to connect to or just one server?

Get back to us when you can.

Regards,
Team17 Support

Comment

01 Nov 14:21 Team17_Service on Steam Forums - Thread - Direct

Hey Ormvz,

Thanks for getting in touch - sorry to see your progress appeared to reset.

Luckily, all progress made in Hell Let Loose is stored server side so your progress will still be there and you won't have lost anything.

Usually, this occurs when there has been a disconnection specifically with the Steam client or servers - we find players who experience this disconnect often get their progress back when they next close out the game and log back in.

Some players have found that their progress was restored after logging back in and playing a couple of matches first.

Please do let us know if you are still having this issue following your initial report and after playing some matches when logging back in and if so we can investigate this further :)

Regards,
Team17 Support

Comment

27 Oct 15:04 Team17_Service on Steam Forums - Thread - Direct

Hey metin,

Thanks for getting in touch with us - sorry to hear you're having issues with a network error in Hell Let Loose.

What @TWB*Clell_Miller is referring to is your Internet Service Provider or ISP :)

We would most definitely recommend reaching out to your Internet Service Provider (ISP) to make sure your NAT is open and if it isn't, to discuss with them opening it so you can have the best NAT type for online multiplayer services.

So we can ensure you have the best connection, can you please follow the steps in the article below:

Troubleshooting Network Connectivity[team17.helpshift.com]

We would also recommend making sure that the following exceptions are added to any anti-virus/firewall or ... Read more

Comment

27 Oct 14:59 Team17_Service on Steam Forums - Thread - Direct

Hey Lohkovoittaja,

Thanks for getting in touch with us about Hell Let Loose.

Nvidia filters have been disabled on Hell Let Loose in response to consistent community feedback around the use of the filters to negate the intended darkness of night maps and have a better advantage against other players.

The team are aware of the community response to this decision and it is something they will continue to look into - we really appreciate any and all feedback and will be sure to make the information you have provided available to the team for consideration.

Please don't hesitate to reach out in the future should you have any further queries.

Regards,
Team17 Support

Comment

26 Oct 12:47 Team17_Service on Steam Forums - Thread - Direct

Hey Donnie Brasco,

Thanks for getting in touch with us - sorry to hear you're having issues with the Lost Connection to Host error message in Hell Let Loose.

Can you please check your anti-virus/firewall/Windows Defender and make sure it is not blocking the game in any way?

We would also recommend making sure that the following exceptions are added to any anti-virus/firewall or Windows Defender software you may be using:

HLL.exe - Steam\steamapps\common\Hell Let Loose
HLL_BugReportUploader.exe - Steam\steamapps\common\Hell Let Loose
HLL-Win64-Shipping.exe - Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64
EasyAntiCheat.exe - Program Files (x86)\EasyAntiCheat
EasyAntiCheat_Setup.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat
Launch_HLL.exe - Program Files (x86)\...

Comment

25 Oct 08:16 Team17_Assist on Steam Forums - Thread - Direct

Hey Moondogg,

We're sorry to hear you're having this issue, we've moved your report to our report a problem forum to offer further support.

The loadout bug should have been fixed in the recent 14.4 patch, can you please make sure that you have updated to this?
To do this:

Right-click the game in your library
Go to 'Properties'
Go to the local files tab
Click 'Verify integrity of game files...'

If the loadout issue still continues, please can you get back to us to let us know and tell us exactly what is happening?

We will be sure to pass on your feedback in regard to prone, thank you for sharing this with us.

Regards,
Team17 Support

Hell Let Loose Dev Tracker

13 Nov

MOVED: USA servers

MOVED: up to a second still

10 Nov

MOVED: es löst sich kein schuss /no shot is fired

09 Nov

MOVED: Sort VOIP out ffs

07 Nov

MOVED: Unplayable on rtx 4080 laptop

MOVED: Lowlevelfatalerror 26

MOVED: a network error has occurred

06 Nov

MOVED: 游戏闪退 carck down

MOVED: Mic problems ps5, needs fix asap

MOVED: CRASH LOGS

MOVED: Settings become reset after update

MOVED: Still losing connection to host.

02 Nov

Public Testing for Patch 14.5 - Live Now for 24 Hours!

Public Testing for Patch 14.5 - Live Now for 24 Hours!

MOVED: a network error has occured

01 Nov

MOVED: where all my progress go?

27 Oct

MOVED: a network error has occurred ???

MERGED: Gforce Filters and 4k resolution

26 Oct

MOVED: Lost connection to host?

25 Oct

MOVED: bug fixes and new problems

When do they post?