Hell Let Loose

Hell Let Loose Dev Tracker




04 Oct

Comment
    Team17_Service on Steam Forums - Thread - Direct
Hello,

Thanks for getting in touch with us - sorry to hear you're having some crashes when playing Hell Let Loose.

Could you please pop us over your DxDiag information - you can do this by following the steps below:
  1. Hold down the Windows Key and press R
  2. The Run dialog should appear. Type dxdiag in the available text field. 
  3. Click OK
  4. Click Save All Information
  5. Set the Save as type to Text File (*.txt)
  6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
  7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
  8. Copy the link to your post and paste in your reply
Once we've ... Read more

03 Oct

Comment
    Team17_Helper on Steam Forums - Thread - Direct
Hello Yanouk,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the game kicking you out and then your progress missing.

First, can you just confirm you are able to get back into the game to play it?

Please do not worry as player progress is saved server side and this problem is due to a disconnect between the client profile and Steam.

The first thing to try is to play a full game like this and when you finish the match the levels you have should be restored.

If this does not happen then can you completely close Steam(open task manager and make sure no Steam is open there) Then reopen Steam and verify the game's files,to do this follow the steps below:
  1. Right-click the game in your library
  2. Go to 'Properties'
  3. Go to the local files tab
  4. Click 'Verify integrity of game files...'
If the problem continues after this then ple... Read more
Comment
    Team17_Assist on Steam Forums - Thread - Direct
Hi there,

We're sorry to hear you're having this issue.
We've moved you thread over to the report a problem forum so that we can offer further support.

Could you please confirm the exact error message that you receive?
Any screenshots of this in English would be very helpful for us so that we can then offer the correct support for the issue.

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game
  1. Go to Steam -> Settings.
  2. Click the In-Game tab.
  3. Check "Enable Steam Overlay while in-game"
  4. Go to Library.
  5. Right-click on the game title and select Properties.
  6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.
In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screen... Read more
Comment
    Team17_Assist on Steam Forums - Thread - Direct
Hey Xtreamchocolate,

We're sorry to hear you're having this issue.
We've moved you thread over to the report a problem forum so that we can offer further support.

Could you please confirm the exact error that you receive?
Any screenshot of this in English would be very helpful for us to be able to help further with this issue.

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game
  1. Go to Steam -> Settings.
  2. Click the In-Game tab.
  3. Check "Enable Steam Overlay while in-game"
  4. Go to Library.
  5. Right-click on the game title and select Properties.
  6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.
In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the for... Read more

29 Sep

Post
Hey everyone,

We were hoping to get you all up on the PTE today testing the new night maps, as well as the vaulting and mantling improvements, plus the addition of the improved dive to prone, however, we’ve experienced an issue when going through some final checks.

A new bug has occurred on the Public Testing branch that now means a player’s level is being registered as Level 1. Because of the way the PTE branch is set up, we believe this issue is now occurring as a result of the code required to fix the loadout bug.

We know many of you are eager to jump on and be the first to play the new night maps, as well as the Dusk variants for El Alamein and Omaha, however, if we were to open the PTE with this bug, players would not be able to test out:

Commander Role
  • As this requires players to be Level 30
  • Without a Commander, this would affect Armour as additional vehicles wouldn’t be able to be spawned
  • ...
Read more
Post
    /u/ on Steam - Thread - Direct
A lil somethin somethin: You can find the details for this event on the announcement page here.

27 Sep

Comment
    Team17_Helper on Steam Forums - Thread - Direct
Hello Hecleas,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the performance of the game.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 
  1. Hold down the Windows Key and press R 
  2. The Run dialog should appear. Type dxdiag in the available text field. 
  3. Click OK 
  4. Click Save All Information 
  5. Set the Save as type to Text File (*.txt) 
  6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
  7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it or ...
Read more
Post
Hey everyone,

With Patch 14.3 now behind us, we know you’ll be keen to learn more about what will be coming to Hell Let Loose as we head into October!

Your feedback has been invaluable to us over these last few months, and we’ve been able to focus our efforts into tackling some of the game’s most prevalent issues.

As of today, we can confirm a fix for the loadout bug has been submitted, and will be available for you to stress-test in a PTE session this Friday, on the 29th of September.

We know there’s still a long way to go to optimise and improve Hell Let Loose, and while we’re continuing to focus on bug-fixing and making good on the British forces, we also don’t want to leave you waiting too long for new content.

To find out what you can expect to see from Hell Let Loose for the rest of this year, please read on!

Patch 14.4 - October
New Night Maps
Our environment tech-art team have been working on bringing night vari... Read more
Post
    /u/ on Steam - Thread - Direct
A lil somethin somethin: You can find the details for this event on the announcement page here.

26 Sep

Comment
    Team17_Service on Steam Forums - Thread - Direct
Hey Lordhyper,

Thanks for getting in touch with us - sorry to hear you're having issues launching the game.

Unfortunately, your Intel Arc A770 graphics card doesn't meet the requirements for this title.
We would recommend you upgrade your machine to the minimum requirements listed below so that you can run the game with no issues.

System Requirements - taken directly from the Steam store page.

Minimum:
    Requires a 64-bit processor and operating system
  • OS: Windows 10 64bit
  • Processor: Intel Core i5-6600/AMD Ryzen 3 1300X
  • Memory: 12 GB RAM
  • Graphics: NVIDIA GeForce GTX 960 4GB/AMD Radeon R9 380 4GB
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 30 GB available space
Recommended:
    Requires a 64-bit processor and operating system
  • OS: Windows 10 64bit
  • ...
Read more

25 Sep

Comment
    Team17_Helper on Steam Forums - Thread - Direct
Hello Takeshi,

Thank you for getting in touch with us.

We would just like to confirm if you need any assistance or if you have had no problem since disabling the XMP.

We look forward to your reply.

Regards,
Team17 Support

21 Sep

Comment
    Team17_Assist on Steam Forums - Thread - Direct
Hey EtnaStyles,

We're sorry to hear you're having this issue with the audio.

Can you please try the steps in this article[team17.helpshift.com] to see if any help?
They are for having no audio but the steps will be helpful for any audio issues.

Let's also try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:
  1. Right-click the game in your library
  2. Go to 'Properties'
  3. Go to the local files tab
  4. Click 'Verify integrity of game files...'
Get back to us when you can.

Regards,
Team17 Support

18 Sep

Post
Hey everyone,

The hotfix for Patch 14.3 will have now begun rolling out.

Hotfix Changelog
Console players will also be receiving a hotfix later this week, as some of these fixes will need to go through a separate process.

Fixes are underway for the below items:


VOIP Disconnect Fix
  • [Fixed] Vivox Error 1019 when connecting to channels
We believe we may have fixed an ongoing VOIP issue where players can find themselves getting disconnected randomly and then being unable to reconnect.

Steam Achievements
  • [PC] [Fixed] All Practice Range achievements are not unlocking
Ultrawide Monitors
  • [Fixed] Character previews scale incorrectly
  • [Fixed] Fix for tank driver seat FOV
  • [Fixed] Fix for Sherman doubled-up scope
  • [Fixed] Tank scope offset on certain resolutions
  • [Fixed] Tank cross hairs inco...
Read more
Post
    /u/ on Steam - Thread - Direct
A lil somethin somethin: You can find the details for this event on the announcement page here.

15 Sep

Post
Hey everyone,

Thank you for sharing your feedback with us while getting hands on with Patch 14.3!

Loadout Bug
Since releasing Patch 14.3 yesterday, we have been reviewing the logging that was activated with this patch, and believe we have now finally identified the cause of the loadout bug.

It would seem that every so often, we lose the cached stats data for a player, and aren’t able to validate their loadout, which means they are instead reset to default.

We’ll try not to get too excited about the fact we may very well have identified the cause - and are now preparing a fix - and will keep you updated on our progress!

VOIP Disconnect Fix
  • Fix for Vivox Error 1019 when connecting to channels
We also believe we may have a fix for the ongoing VOIP issue - the one that has been plaguing many players in Hell Let Loose, where you can often find yourself getting randomly disconnected and then being un... Read more
Post
    /u/ on Steam - Thread - Direct
A lil somethin somethin: You can find the details for this event on the announcement page here.

14 Sep

Post
Hey everyone,

You can expect Patch 14.3 to drop today, at 2pm BST!

After PTE feedback confirmed less stuttering, we are hopeful this patch will improve performance, while we continue working on bringing optimisation updates with each new release. With this patch, you’ll be able to get hands on with the Practice Range, as well as the initial improvements to the stability of the British force’s firearms. We’re getting closer to an official timeline for the re-work of the British forces, which will include new, more accurate weapons, tanks, and uniforms - so make sure to keep an eye on future dev briefs!

There were some players confused by the time it took the last relatively small patch for Patch 14.2 to install on their PCs. Like all game updates on Steam, updates are downloaded and then patched, which depending on your hardware, may take some time while Steam readjusts the file structure.

Check out the changelog below, and we’ll see you on the 27th... Read more
Post
    /u/ on Steam - Thread - Direct
A lil somethin somethin: You can find the details for this event on the announcement page here.

06 Sep

Post
Hey everyone,

We hope you enjoyed the last Developer Briefing! We wanted to round up some of the main topics from the AMA and our Dev Interview in one place, so if you haven’t caught up on Dev Brief #194 yet, we highly recommend taking a read here, plus, you’ll be able to check out progress on the British rework!

As promised, in this week’s dev brief we’ll be sharing more on the updates to the game’s favourite faces - which players who joined us for the Patch 14.3 PTE session will have been able to check out for themse... Read more
Post
    /u/ on Steam - Thread - Direct
A lil somethin somethin: You can find the details for this event on the announcement page here.