25 days ago - Ubi-Woofer - Direct link
Hey Sidelux00,

Can you please first run through all of our basic PC troubleshooting steps?

What are your other specs, besides your GTX 1070 GPU? What CPU and RAM do you have?
25 days ago - UbiExcellent - Direct link
Hey guys! Thanks for sharing your system details here. Has everyone completed the steps listed above? Similarly, please make sure you've checked the minimum system requirements for the game to ensure you meet everything listed, including having at least 30 GB of available storage on your hard drive.
25 days ago - Ubi-Redbeard - Direct link
Hey Master_1st,

Can you confirm if you have been able to download the game successfully?
25 days ago - Ubi-Redbeard - Direct link
Hey ThatRandomD2020,

Can you confirm if you receive an error message at all when the game crashes?
25 days ago - UbiMorning - Direct link
Hey there! What are your PC specs? Can you send your MSINFO files over a ticket?
25 days ago - Ubi-Redbeard - Direct link
Hey Zado-Meia,

This issue has been reported to the team and is under investigation.

In the meantime, could you please create a case on the support website here and submit your system files for investigation.

Please provide us with your case number, when it's created.
25 days ago - Ubi-Redbeard - Direct link
Hey Zacrh8,

Can you confirm if your graphics drivers are fully updated?

If you're still experiencing issues after doing this, please create a case on the support website here and submit your system files for investigation.
25 days ago - UbiMorning - Direct link
Moving this to Player Support! Can you clarify what your PC specs are?
25 days ago - UbiMorning - Direct link
Moving this to Player Support!
25 days ago - Ubi-Redbeard - Direct link
@ ch4nm4n - please create a case on the support website here and submit your system files for investigation.

@MALIKINSICKO - did you create a support case?
25 days ago - Ubi-Redbeard - Direct link
Hey folks,

This issue has been reported to the team and is under investigation.

Apologies for any inconvenience while we look into this.
25 days ago - Ubi-Redbeard - Direct link
Hey yourataa,

Do you receive an error message or does the game not launch at all?
25 days ago - Ubi-Redbeard - Direct link
Glad to see this is resolved for some people
25 days ago - Ubi-Woofer - Direct link
Hey TWITCH_xlowar,

Glad to hear that deleting Action by Mirillis solved this for you.

If you have the time, we'd like to hear from you:

- Which version of the software you had installed

- What you were using it for, and if it was actively running in the background while you were playing

- If you were using the default settings in the software, or had customised any

Thank you!
25 days ago - Ubi-Woofer - Direct link
Hey UrUberDriver20 - welcome to the Ubisoft Forums!

You can review the minimum requirements for Hyper Scape in our article here. Your GPU and RAM appear to meet the minimum requirements according to the specs you listed, and I expect your CPU will as well, though without knowing the exact model I can't compare exactly.

When you have opened the game, can you see the process in Task Manager? If you can, is the CPU usage showing as 0%?
25 days ago - Ubi-Redbeard - Direct link
Thanks for getting back to me and confirming that this is resolved, thextremebharat.
25 days ago - Ubi-Woofer - Direct link
Hey all,

This issue has been reported to the devs. In the first instance, we'd like you to run through our basic PC troubleshooting, to make sure no common issues are causing this.

If you complete all of the steps but the issue remains, can you please list your PC specs and also which driver version you have for your GPU? Thank you.
25 days ago - Ubi-Redbeard - Direct link
Do you have a support case with us, BudderFire1103?
23 days ago - Ubi-Viral - Direct link
Hey, smp-!

Welcome to the forums! You can find the config file here C:\Users\username\Documents\My Games\Hyperscape\

If you need further support, please let us know.

Thank you.
23 days ago - Ubi-Viral - Direct link
Hey, Lewonky!

Welcome to the forums. Sorry to hear that your game is not opening, can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
EPIC GAMES LAUNCHER
STEAM

Disable Background Applications.

Make sure your OPERATING SYSTEM is UP TO DATE.

Reinstall Uplay.

Update your GPU Drivers:

AMD
NVIDIA

Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

Thank you.
18 days ago - Ubi-Ginge - Direct link
Sorry to see you're experiencing this when trying to play Hyper Scape
Can you go through the steps suggested by Ubi-Viral and let us know if you still experience this.





Links in this thread

[Crash/Freeze] Game won't launch | Forums - Page 23
Hello there. I got the key and downloaded the game, but when I launch it the game screen doesn't appear (runs in background). I tried to restart my PC but nothing happened. Here's the link of a screen capture that I made about the game process. https://imgur.com/a/bCs97uK Thank you for help


Sign In - Ubisoft Support
Sign in to your Uplay account to manage your account and support cases.


Sending an msinfo report to Support
I was asked to prepare an msinfo report. What do I need to do? 


Generating a DirectX Diagnostic report
How can I generate a DxDiag report for my system?


Sign In - Ubisoft Support
Sign in to your Uplay account to manage your account and support cases.


Clean installation of Nvidia drivers
How can I perform a clean installation of my Nvidia drivers?


Clean installation of AMD drivers
How can I perform a clean installation of my AMD drivers?


Installing or reinstalling Uplay PC
I want to install or reinstall Uplay PC. How do I do that?


https://support.microsoft.com/en-gb/help/12373/windows-update-faq


http://support.microsoft.com/en-gb/help/12373/windows-update-faq


Disabling background applications
How can I disable background applications?


Verify Integrity of Game Files - How To's - Knowledge Base - Steam Support
Article "Verify Integrity of Game Files"


https://epicgames.helpshift.com/a/epic-games-store-and-launcher/?l=en&s=epic-games-store&f=how-do-i-verify-installation-of-game-files


Verifying Games In Uplay
How do I repair or verify a game installed in Uplay?


Run applications with administrator rights
How do I run programs with administrator rights?


Troubleshooting technical issues on PC
What can I do if I experience technical difficulties while playing on PC?


System requirements for Hyper Scape
What are the system requirements for Hyper Scape?


Submit Dxdiag and Msinfo
How do I submit system files with a support ticket when I have an issue with the PC version of a game?


Sign In - Ubisoft Support
Sign in to your Uplay account to manage your account and support cases.


How To Submit Dxdiag and MSinfo Files
How do I submit system files with a support ticket when I have an issue with the PC version of a game?


System requirements for Hyper Scape
What are the system requirements for Hyper Scape?