[2020] [Crash/Freeze]Game won't launch

Hey Sidelux00,

Can you please first run through all of our basic PC troubleshooting steps?

What are your other specs, besides your GTX 1070 GPU? What CPU and RAM do you have?

Hey guys! Thanks for sharing your system details here. Has everyone completed the steps listed above? Similarly, please make sure you've checked the minimum system requirements for the game to ensure you meet everything listed, including having at least 30 GB of available storage on your hard drive.

Hey Master_1st,

Can you confirm if you have been able to download the game successfully?

Hey ThatRandomD2020,

Can you confirm if you receive an error message at all when the game crashes?

Hey there! What are your PC specs? Can you send your MSINFO files over a ticket?

Hey Zado-Meia,

This issue has been reported to the team and is under investigation.

In the meantime, could you please create a case on the support website here and submit your system files for investigation.

Please provide us with your case number, when it's created.

Hey Zacrh8,

Can you confirm if your graphics drivers are fully updated?

If you're still experiencing issues after doing this, please create a case on the support website here and submit your system files for investigation.

Moving this to Player Support! Can you clarify what your PC specs are?

Moving this to Player Support!

@ ch4nm4n - please create a case on the support website here and submit your system files for investigation.

@MALIKINSICKO - did you create a support case?

Hey folks,

This issue has been reported to the team and is under investigation.

Apologies for any inconvenience while we look into this.

Hey yourataa,

Do you receive an error message or does the game not launch at all?

Glad to see this is resolved for some people

Hey TWITCH_xlowar,

Glad to hear that deleting Action by Mirillis solved this for you.

If you have the time, we'd like to hear from you:

- Which version of the software you had installed

- What you were using it for, and if it was actively running in the background while you were playing

- If you were using the default settings in the software, or had customised any

Thank you!

Hey UrUberDriver20 - welcome to the Ubisoft Forums!

You can review the minimum requirements for Hyper Scape in our article here. Your GPU and RAM appear to meet the minimum requirements according to the specs you listed, and I expect your CPU will as well, though without knowing the exact model I can't compare exactly.

When you have opened the game, can you see the process in Task Manager? If you can, is the CPU usage showing as 0%?

Thanks for getting back to me and confirming that this is resolved, thextremebharat.

Hey all,

This issue has been reported to the devs. In the first instance, we'd like you to run through our basic PC troubleshooting, to make sure no common issues are causing this.

If you complete all of the steps but the issue remains, can you please list your PC specs and also which driver version you have for your GPU? Thank you.

Do you have a support case with us, BudderFire1103?

Hey, smp-!

Welcome to the forums! You can find the config file here C:\Users\username\Documents\My Games\Hyperscape\

If you need further support, please let us know.

Thank you.

Hey, Lewonky!

Welcome to the forums. Sorry to hear that your game is not opening, can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
EPIC GAMES LAUNCHER
STEAM

Disable Background Applications.

Make sure your OPERATING SYSTEM is UP TO DATE.

Reinstall Uplay.

Update your GPU Drivers:

AMD
NVIDIA

Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

Thank you.

Sorry to see you're experiencing this when trying to play Hyper Scape
Can you go through the steps suggested by Ubi-Viral and let us know if you still experience this.