[2020] Procedure Entry Point error (vkGetPhysicalDeviceMemoryProperties2)

Kriexy: Hi there, Kriexy! Can you please tell me the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?

lavenderispog & lmyste2828: Hey there! Have you both tried updating your graphics cards?

Hey, folks!

If you are still experiencing this issue after updating your graphics card, please reinstall the game again and see if the issue persists.

Thank you.

Originally Posted by Bossman06_06
i already updated my windows and verified the games files but the problem continues

Sorry to hear that it is still happening. We would appreciate it if you could send us your system files via a support case please. You can find how to do this here:

https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinfo/

Thank you.

Originally Posted by Bossman06_06
i deleted the game and installed it again but it still says the same thing

Hey, Bossman06_06!

Welcome to the forums! Is your Windows fully up to date? Additionally please also try the steps here:

https://support.ubisoft.com/en-GB/Fa...roubleshooting

Thank you.

Originally Posted by justinurbutt
Hello everyone,
I just spent a fair amount of time troubleshooting this issue on my PC and this worked for me: I have an NVIDIA GEFORCE 960M and am running Windows 10. In order to fix it first I had to update my Windows to the current version. Next I had to update my graphics card (the Nvidia). In order to do this I had to download it manually from the Nvidia website because the automatic update search was not working. On their website go to drivers then search for your driver in the drop down menus. Mine was hard to find but if you go to "device manager" on your computer, double click "display adapters" you should find your graphics card there. So find your graphics card on the website and manually download the update. Nvidia recently released a huge update on June 24th, 2020 and a lot of people had trouble downloading it automatically so your best bet us to download via their website. I hope this helped some people!

Thanks for sharing this workaround with us, justinurbutt! Happy gaming!

Hey guys! I'm sorry to hear justinurbutt's fix didn't resolve the issue for you all. Please make sure you have the latest version of Windows installed, and have gone through the rest of the steps listed in our basic PC guide. I'd also make sure you have disabled background applications as that guide suggests, since this may also be preventing the game from launching properly.

Orange_sniper13, I'd suggest looking over the system requirements for Hyper Scape to see how your system specs compare! You can also upload your MSinfo file in a case to our support team. They will be able to investigate your file and provide further insight for you!

NICSU_42, can you please try installing both programs on the same drive? It has also helped a few of our other players to install the game again while performing a clean boot.

Hey everyone!

I can see this thread has gained a lot of posts recently so I'd just like to make sure you have the latest information.

We are currently investigating this issue on our side to determine why it is affecting some players. In the meantime, the following workarounds have been helping players -

- Re-install the game
- Update your graphics card drivers

- AMD: https://support.ubisoft.com/en-gb/Faqs/000036734/
- NVIDIA: https://support.ubisoft.com/en-gb/faqs/000025720/

I also recommend double checking the system requirements to make sure your system is supported. Here you go: https://support.ubisoft.com/en-gb/faqs/000056609/

All the best!

Originally Posted by Ezequieel.-.
Sigue sin jalar

I'm only able to assist in English on this support channel. Would you please be able to translate your question for me?

Alternatively, you could create a support ticket and choose your local language from the drop down menu in the upper left corner.

Hey Ezequieel.-.,

Were you able to get Hyper Scape to run before the closure of the open beta? If not, could you please advise us of the full list of troubleshooting steps you attempted, so that I can recommend further ones for when the main game goes live?

I'd also like to ask whether you opened a support case for this issue? If so, could you please provide me with your case reference number?