Honestly, the skepticism is fair. My personal take: The problems that emerged over the last year are very real, and we've earned the reputation we have now.
I could tell you here that a lot of the steps Angela posted about have made a huge difference for Riot's culture and how people are being treated (and I do believe that). But if we're being realistic, I think the narrative about Riot isn't going to magically become "hey actually everyone Riot is getting better." Not for a long, long time, even if Riot actually is getting better. It just doesn't work that way. You don't get a redemption narrative for free when there actually were problems for years, and when there's still more work to be done.
The only way for Riot to claw its way out of its PR nightmare is to work—probably for years—to become not just "better," but literally industry-leading in terms of dealing with discrimination, harassment, and other bullsh*t that leads to an unhealthy work culture. ...
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