Hi,
Thank you for your response. I want to confirm:
1. Is the game client crashing, or are you getting disconnected?
2. You are unable to log in after the game client crashes?
Thank you,
Hermes
Hi,
Thank you for your response. I want to confirm:
1. Is the game client crashing, or are you getting disconnected?
2. You are unable to log in after the game client crashes?
Thank you,
Hermes
Hello,
Is there any error message when you try to login?
Thank you,
Hermes
Hello,
Transfers are open. Can you please check if your reported error message is still showing?
Thank you,
Hermes
Hello!
Unfortunately, we can't extend the L2Pass S1 for another week.
Also, the Battle Pass seasons won't be back-to-back, and Season 2 will start in a not-so-distant future .
Best Regards,
Hermes
Game servers will be down for maintenance beginning Wednesday, July 13, 2022 at 4 a.m. PT / 6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 3 hours.
Game servers will be down for maintenance beginning Wednesday, July 6, 2022 at 4 a.m. PT / 6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 3 hours.
Game servers will be down for maintenance beginning Wednesday, July 13, 2022 at 4 a.m. PT / 6 a.m. CT / 7 a.m. ET / 12 p.m. UTC +1 and will be unavailable for approximately 3 hours.
51 minutes ago, Mephist0 said:I understand and I have no problem on checking the discounts... but after the selection, it just gave me that message, out of stock, which doesn't match anything regarding the geo location, just out of stock.
Note that is not the first time I purchased, which is weird.
Anyway... if I can't I can't.
Can you try and reach out to Amazon's support?
I think they might be better positioned to help with your issue since the sale is made through them.
Also, try clearing your browser's cache & cookies or using incognito mode to see if it helps.
Best,
Hermes
Hello,
The Amazon Prime Day Sale has geo-location restrictions.
If you are having issues getting the discount, make sure you are on the correct website that matches your location. For example, the US Amazon page has the following disclaimer:
I hope the information above is helpful.
Best Regards,
Hermes
Hi,
Our team could not replicate the reported issue, and the discounts are being properly applied during our tests.
Could you please let us know if the problem persists?
Thank you,
Hermes
Hello,
We are looking into this. I will update you all once I know more.
Best Regards,
Hermes
Hello,
The removal from the shop is intended. The reason is that players won't be able to activate the premium pass by exchanging the ticket on the last day, so we removed it before to void players ending up purchasing something that doesn't work.
We will re-add the ticket to the shop shortly, and it will remain there until today at 5 PM PDT. So if you still want to get the pass, make sure you get the ticket and activate it today.
Best,
Hermes
Hi there!
Do you play in window mode? Try resizing the window if you do.
Alternatively, you may try Alt + L while the game is running, and after the UIs are back to default, try again to open the craft UI.
Please try the above and let us know.
Best Regards,
Hermes
Hi there,
Looks like @Amary hit the nail on the head! I have also posted the details of the Emperor c*cktail issue in this topic.
Regarding the server lag, we continue to monitor the situation closely, but we saw a significant improvement on the server performance after this week's maintenance.
Thank you.
Hermes
Hello everyone,
I appreciate your patience while we looked into this issue.
We have contacted a few affected players privately to obtain more information regarding the problem, and after conducting an investigation, we have verified the following:
The "permanent" Emperor c*cktails reported to be replaced by the cooler's time-limited versions were never intended to be permanent. Instead, these Emperor c*cktails were all obtained through the 18th-anniversary event using the Coupon 18YEARSOFLINEAGEII. This code rewarded players with 150 items supposed to be removed during the maintenance on 5/25, as advised in the event article.
The confusion happened because we did not carry the item removal as intended on 5/25, so the expiration date on the tooltip disappeared, and the items remained in the player's inventory until now. Since the Cooler c*cktails are the identical versions as ...
Read moreHello all,
We appreciate everyone's patience while we were working to bring the server transfers back.
The waiting has come to an end, and we have ironed out the issues that were preventing the transfers. We will resume the regular server transfer schedule starting next week.
Best Regards,
Hermes
Hello everyone,
We are still working on getting the issue resolved.
I apologize for the inconvenience.
Best Regards,
Hermes
Hello everyone,
I would like to advise about a balancing adjustment note that was missing from yesterday's announcements:
We have adjusted the Chaos Bosses' defense status to increase the time to kill. As a result, the rewards have also been revised to compensate for the difficulty increase:
Boss Name |
Level |
Possible Boss-Specific Rewards |
Core of Chaos |
90 |
Queen Ant Ring Lv2, Queen Ant Doll Lv2 ... |